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Implementation Specialist

United States (Remote)

Implementation Specialist

2 Months ago • All levels • Customer Service

About the job

5 skills required for this role

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seo

dns

excel

web-design

saas-business-models

Job Description

Description

Position at Dealer Spike

LeadVenture is looking for a an Implementation Specialist to join our team! We are seeking a driven, people-oriented individual who works closely with customers through the design and implementation of their websites, assisting them through the development process from after the sale until the site goes live. They will act as a creative force, ensuring a seamless and engaging experience throughout.

You’ll be a part of a team of cutting-edge designers, developers, and creative folks who believe in great website design as much as you do and love to work with new technologies.  We love making awesome websites, talking about awesome design, and we want an awesome person like you on our team!

Here is more of you'll get to do:

Communicate with customers during the design and build of their website and make sure they stay on track to reach their goal go-live date
Serve as a liaison between the Implementation Specialist team and other teams within the Website Development department 
Explain and educate the customer on website standards and best practices
Manage several customer projects at any given time and serve as a point of contact for your customers throughout the development of their website
Develop specifications for the overall design and content of the customer’s website based on the needs of the specific business and communicate that information to the development team
Coordinate with the development team to deliver a quality product to the customer
Perform small updates to customer websites. Send larger updates to our Builders and Graphic Designers for completion.
Work with your customers to assist with getting their site live on their chosen domain. This will include purchasing and transferring domains as well as editing DNS record.

You will thrive in this role if you have: 

Interest in working directly with customers
Strong customer service skills
Strong communication skills, both written and spoken
Proficiency with Microsoft Word, Outlook, Excel, etc.
Working knowledge of Web site analytics
Basic knowledge of website trends and best practices
Time management, prioritization, and multi-tasking skills
Ability to work in conjunction with other internal departments to achieve goals
Must be comfortable keeping the client within specifications for the product
Interest in Web Design, Web Development, Graphic Design or Project Management

Preferred Skills

Domain/DNS knowledge
Basic knowledge of HTLM and using a CMS
Knowledge of SEO best practices
Basic project management skills
Web design background

Who are we?

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more.

Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.

This role is not open to candidates located in Colorado, Connecticut, California, Maryland, Nevada, New York, Rhode Island, or Washington.

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.

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