leadventure

Technical Support Specialist III

Technical Support Specialist

Technical Account Manager

Programmer

Principle Technical Support Specialist

IT Support Agent

Integration Specialist

Customer Support – Email and DNS Specialist

Customer Service Representative

Territory Manager

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            <h3>Description</h3>
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                    <em>Position at Dealer Spike Belize</em>
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                </p><div><div><div style="margin-bottom: 12.0pt;background: white;"><b><span style="font-size: 10.0pt;line-height: 107.0%;color: black;">&nbsp;<span style="font-size: 10.0pt;font-family: sans-serif , arial , helvetica;"><strong style="background-repeat: no-repeat;outline: none;font-weight: 600;"><span style="background-repeat: no-repeat;outline: none;font-weight: 600;line-height: 21.4667px;"><span style="background-repeat: no-repeat;outline: none;"><strong style="background-repeat: no-repeat;outline: none;font-weight: 600;"><span style="background-repeat: no-repeat;outline: none;font-weight: 600;line-height: 14.2667px;"><span style="margin: 0.0px;padding: 0.0px;"><span style="margin: 0.0px;padding: 0.0px;"><span style="background-repeat: no-repeat;outline: none;"><span style="background-repeat: no-repeat;outline: none;"></span></span></span></span></span></strong></span></span></strong></span></span></b></div><div><b><span style="font-size: 10.0pt;line-height: 107.0%;font-family: Arial , sans-serif;">Technical Support Specialist III</span></b></div><div><b><span style="font-size: 10.0pt;line-height: 107.0%;font-family: Arial , sans-serif;"></span></b></div><div style="margin-bottom: 12.0pt;background: white;"><span style="font-size: 10.0pt;line-height: 107.0%;font-family: Arial , sans-serif;color: black;">As a Technical Support Specialist III, you will provide technical support to all customers using a ticket-based case tracking system and knowledge base. This requires comprehensive knowledge of the Dealer Spike Web Platform and web development skills. Technical Support Specialist III agents field customer requests via phone, email, and chat.&nbsp;</span><span style="font-size: 10.0pt;line-height: 107.0%;font-family: Arial , sans-serif;">&nbsp;</span></div><div style="margin-bottom: 12.0pt;background: white;"><b><span style="font-size: 10.0pt;line-height: 107.0%;font-family: Arial , sans-serif;color: black;">Here is more of what you’ll get to do:</span></b><b><span style="font-size: 10.0pt;line-height: 107.0%;font-family: Arial , sans-serif;">&nbsp;</span></b></div><ul><li><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;color: black;">Maintain, update, and implement changes to client websites using HTML, CSS / LESS, and JavaScript (jQuery library) </span><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;">&nbsp;</span></li><li><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;color: black;">Handle customer requests via chat, email, and inbound/outbound calls </span><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;">&nbsp;</span></li><li><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;color: black;">Solve customer problems in a reasonable time frame </span><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;">&nbsp;</span></li><li><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;color: black;">Provide Dealer Spike website platform education/coaching to customers and co-workers as needed </span></li><li><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;color: black;">Participate in training sessions on new web technologies and product features </span><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;">&nbsp;</span></li><li><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;color: black;">Create content for the Dealer Spike Knowledge Base (internal and customer-facing) </span><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;">&nbsp;</span></li><li><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;color: black;">Work with peers and supervisors to resolve low-level escalations </span><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;">&nbsp;</span></li><li><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;color: black;">Deliver a technical support experience that delights customers </span><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;">&nbsp;</span></li></ul><div style="line-height: 115.0%;background: white;"><b><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;color: black;">You’ll thrive in this role if you have: </span></b><b><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;">&nbsp;</span></b></div><ul><li><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;color: black;">Working knowledge (1.5+ years) of HTML, CSS / LESS or SASS, JavaScript, jQuery, and including concepts like layout design, cross browser compatibility, and accessibility </span><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;">&nbsp;</span></li><li><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;color: black;">Working knowledge of mobile-first, responsive web design, and CSS frameworks such as Bootstrap and Flexbox </span><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;">&nbsp;</span></li><li><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;color: black;">Excellent written and verbal communication </span><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;">&nbsp;</span></li><li><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;color: black;">Critical thinking / problem-solving skills </span><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;">&nbsp;</span></li><li><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;color: black;">Previous customer service experience (2+ years preferred) Nice to have </span><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;">&nbsp;</span></li><li><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;color: black;">Previous web development experience (1+ years preferred) Nice to have </span><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;">&nbsp;</span></li><li><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;color: black;">Comfortable working in a team and managing frequent interruptions </span><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;">&nbsp;</span></li><li><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;color: black;">Clear speaking voice / good phone skills </span><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;">&nbsp;</span></li><li><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;color: black;">Enjoys technical challenges and working to develop creative solutions</span><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;">&nbsp;</span></li></ul><div style="line-height: 115.0%;background: white;"><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;color: black;">Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!</span><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;">&nbsp;</span></div><div style="margin: 12.0pt 0.0in 12.0pt 0.0in;"><b><span style="font-size: 10.0pt;line-height: 107.0%;font-family: Arial , sans-serif;color: black;">Who we are:</span></b></div><div style="line-height: 115.0%;margin: 12.0pt 0.0in 12.0pt 0.0in;"><span style="font-size: 10.0pt;line-height: 115.0%;font-family: Arial , sans-serif;color: black;">LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.</span></div><div style="margin: 12.0pt 0.0in 12.0pt 0.0in;"><i><span style="font-size: 10.0pt;line-height: 107.0%;font-family: Arial , sans-serif;">LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.</span></i><span style="font-size: 10.0pt;line-height: 107.0%;"><br><br></span><i><span style="font-size: 10.0pt;line-height: 107.0%;font-family: Arial , sans-serif;">LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.</span></i></div></div></div>
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