Account Manager

Description

• Understand All Facets of Dealer Spike’s Suite of Website and Marketing products and services.
• Perform Monthly Reporting Calls with Clients
• Manage assigned accounts with a focus on revenue growth and retention while providing exceptional customer service.
• Assess and monitor the website and marketing services to ensure overall quality standards, success and provide proactive solutions to increase website traffic and leads.
• Promote and Support Additional Marketing and Website Services as well as provide product training and consult on best practices.
• Work with Site Production Team to facilitate a seamless client onboarding process, ensuring a smooth ‘go live’ and introduction to their website.
• Handle incoming customer comments, provide appropriate solutions and alternatives, follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Identify retention risk and work proactively to eliminate that risk.
• Update job knowledge by participating in educational opportunities.

• 2+ years of Customer Service experience
• 1+ year of Digital Marketing experience preferred
• Experience working with a CRM preferred
• Excellent Time management and Organizational skills
• Strong Communication and Interpersonal Skills
• Adaptable, Energetic, Team-Player Attitude
• Ability to type 45 wpm
• Ability to multitask efficiently
• Proficient in Microsoft Word, Excel, and Outlook with a working knowledge of Google Apps
• Strong technical aptitude and ability to learn quickly