Senior Director, Business and Strategic Operations

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Role overview:

Sr. Director, Business and Strategic Operations is a highly strategic and impactful role designed for a proactive, resourceful, and experienced professional who thrives in a fast-paced environment and can help drive the business strategy, ensure alignment across teams, and enable executive decision-making. This role will also serve as the Chief of Staff to the CEO, Studio Business Group for Sony Interactive Entertainment, and will act as a trusted advisor and strategist, providing thought partnership to the CEO while driving the execution of high-priority initiatives that align with the organization’s vision and goals.

What you’ll be doing:

Strategy Development & Execution

• Develop Business Strategy: Work closely with the CEO, Studio Business Group and senior leadership team to define the business unit’s long-term vision, competitive positioning, and strategic direction.
• Market & Competitive Analysis: Conduct research and analysis on industry trends, competitive landscape, and internal business performance to inform strategic decision-making.
• Define Strategic Objectives: Translate the CEO’s vision into clear, measurable objectives that guide the organization’s growth and success.
• Drive Strategy Implementation: Oversee the operationalization of the division’s strategy, ensuring teams are aligned, resources are allocated effectively, and execution remains on track.
• Monitor Progress & Adjust Strategy: Establish KPIs and review business performance against strategic goals, making recommendations for adjustments as needed.

Strategic Planning and Execution

• Partner with the CEO to define and prioritize strategic initiatives, ensuring they align with broader business objectives
• Develop frameworks, conduct market analysis, and provide insights to inform the organization’s strategy and long-term vision.
• Monitor the execution of strategic priorities, ensuring progress is tracked and communicated effectively across stakeholders.

Operational Alignment

• Collaborate with senior leadership to align divisional goals with the overarching business strategy.
• Facilitate cross-functional collaboration to ensure consistency and coherence in execution across teams.
• Identify potential operational bottlenecks or inefficiencies and recommend solutions to optimize execution.

Executive Decision Support

• Provide the CEO with well-researched insights, data analysis, and recommendations to support critical decision-making.
• Prepare presentations, board materials, speaker notes and other materials for the CEO and ensure the CEO is prepared for all internal and external meetings.
• Act as a sounding board to the CEO, offering critical thinking and constructive feedback on key issues.

Project Management

• Lead and manage high-impact, cross-functional projects from inception to completion, ensuring timely and successful delivery.
• Identify potential risks and roadblocks, devising mitigation strategies to keep initiatives on track.

Stakeholder Engagement

• Serve as a representative of the CEO in meetings, ensuring clear communication and follow-up on critical action items.
• Build strong relationships across all levels of the organization to maintain alignment and support for strategic initiatives.
• Represent the CEO’s perspective and priorities in interactions with internal and external stakeholders.

Qualifications and Experience

• Bachelor’s degree required; MBA or advanced degree strongly preferred
• 12+ years of experience in strategy consulting, business operations, or a similar role supporting executive leadership.
• Proven experience in driving strategic initiatives and managing complex projects in a fast-paced environment.
• Exceptional analytical and problem-solving skills, with the ability to synthesize data and develop actionable insights.
• Excellent written and verbal communication skills, including experience preparing high-quality presentations and reports.
• Strong organizational skills with the ability to prioritize and multitask effectively.
• High emotional intelligence, diplomacy, and the ability to build trust and credibility with diverse stakeholders.

Key Competencies

• Strategic Thinking: Ability to see the big picture, connect the dots, and anticipate challenges and opportunities.
• Leadership: A natural leader who can influence without authority and foster collaboration across teams.
• Adaptability: Comfortable navigating ambiguity and quickly adapting to changing priorities.
• Execution Focus: A results-oriented mindset with a track record of delivering on commitments.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.