Crunchyroll connects anime and manga fans across 200+ countries and territories with the content and experiences they love. In addition to free ad-supported and subscription premium content, Crunchyroll serves the anime community across events, theatrical, games, consumer products, collectibles and manga publishing. Anime fans have access to one of the largest collections of licensed anime through Crunchyroll and translated in multiple languages for viewers worldwide. Viewers can also access simulcasts — top series available immediately after Japanese broadcast.The Crunchyroll app is available on over 15 platforms, including all gaming consoles.Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan’s Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation

Crunchyroll

Senior Manager Brand Activations - India

Staff Software Engineer

Sorare 

Player Experience Specialist

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Community Specialist (Marketing & Communications)

Sorare seeks a Player Experience Specialist to provide world-class support to its users.  Responsibilities include handling 100+ support tickets daily, identifying and escalating common issues, collaborating with product and tech teams, updating the Help Center, and mentoring new hires.  The ideal candidate possesses excellent communication skills, patience, and problem-solving abilities.  Experience in customer service or startups is a plus, as is knowledge of sports, gaming, NFTs, and blockchain technology. This role requires weekend coverage (Thursday-Monday) and a hybrid work schedule in NYC.

Come join the team responsible for creating the future of fantasy football, basketball, and baseball. #OwnYourGame

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<div class="_descriptionText_4fqrp_201">At Sorare, we bet on passionate and innovative people! Are you looking for an empowering environment to grow professionally and personally? Join us in this tremendous adventure!<h2> Our Mission</h2>Sorare is a fantasy sports gaming experience and marketplace featuring officially licensed digital player cards. With Sorare you build legacy teams –&nbsp; buying, selling, collecting and trading player cards -- and compete with them in free-to-play fantasy games to win rewards week over week and season over season, just like a professional sports owner.Sorare is revolutionizing digital sports fandom, and now has over 3,5 million users across 180 countries. More than 300 iconic teams, clubs, and organizations including the Premier League, La Liga, Bundesliga, Serie A, MLS, NBA, NBPA, MLB, MLBPA, and many others have partnered with Sorare to build the next sports entertainment giant.<h2> Our Journey</h2>Sorare was founded by Nicolas Julia and Adrien Montfort in 2018 in Paris to bring sports fans across the globe closer to the players, teams, and leagues they love.With 130-plus employees across France and US, Sorare is one of Europe’s fastest-growing startups and recently raised a $680 million Series B funding round from world-class investors including SoftBank, Accel, and Benchmark. Sorare also has athletes Serena Williams, Zinedine Zidane, Rio Ferdinand, Antoine Griezmann, Gerard Piqué, Blake Griffin, and Rudy Gobert among its investors, ambassadors, and advisors.<h2>Our Values</h2><ul style="min-height:1.5em"><li>Own your game: Think and act like an owner, and expect your teammates to do the same. You are an “entrepreneur” empowered to make decisions and own the outcomes.</li></ul><ul style="min-height:1.5em"><li>Build with the fans, and for the fans: Have an obsession for high-quality user experiences. Engage our community with transparency to build trust and learn from the fans to deliver effective changes.</li></ul><ul style="min-height:1.5em"><li>Run fast: Take bold risks and outpace the competition in an ever changing environment. Have a bias for action (connected to team goals) and strive to ship and iterate.</li></ul><ul style="min-height:1.5em"><li>Have fun and bring joy: Sports have the power to unite people around the world, and as fans ourselves, we believe it is a privilege to work in this industry.</li></ul><ul style="min-height:1.5em"><li>Win as a team: We are all in this together as one team, win or lose. Inspire your teammates to always be better.</li></ul>Please note that Sorare is a hybrid work company; employees are required to be in office 3 days a week.&nbsp;<h2>&nbsp;As a Player Experience Manager at Sorare, you will:</h2>Sorare is seeking a Player Experience Specialist to join the Player Experience team. Sorare’s Player Experience team plays a critical role in assisting players throughout their entire Sorare experience, including players who are just joining Sorare and may not understand the process, to players with more experience who have more nuanced and difficult problems to solve. This includes a close partnership with engineering &amp; product to address bugs or technical issues that may impact the entire player base.As a Player Experience Specialist your main mission is to support our users to ensure that their problems are solved, their questions are answered, to ensure Sorare is able to deliver a world-class player experience and continue to build on our existing brand reputation. Sorare is a collaborative and team oriented environment.&nbsp;This is weekend coverage, the working days will be Thursday - Monday.You will become an expert in Sorare products. You will learn to identify problems, solve them efficiently, and elevate them to other team members when necessary if you cannot solve them yourself.By becoming an expert in Sorare and our products, and helping us grow our worldwide community of players, you will create opportunities for yourself within Sorare.<h2>Responsibilities:</h2><ul style="min-height:1.5em"><li>Ability to solve an upwards of 100 or more customer support tickets per day</li><li>Learn to identify common problems (e.g. multiple tickets, same issue) and escalate to propose solutions for operational efficiency</li><li>Escalate tickets and customer support needs as needed (e.g. tier two support, trust &amp; safety, engineering, etc.)</li><li>Communicate with product and tech teams effectively via actionable information (i.e. not just what is happening but also the implications) to ensure they have the proper context to fix problems</li><li>Maintain and update our Help Center articles and knowledge base</li><li>Support operational efficiency of the team by helping to build on our existing processes, act as a mentor to new hires through an onboarding plan and participate in hiring as needed</li></ul><h2>The ideal candidate:</h2><ul style="min-height:1.5em"><li>Excellent written and verbal communication skills in English (additional languages skills a plus)</li><li>Strong active listening skills</li><li>Motivated: You will need to be proactive to identify, solve, and anticipate problems</li><li>Patience, professionalism, and empathy: Provide world-class support to all customers</li><li>Prior experience in customer service or startup environments is a plus</li><li>Knowledge of sports, gaming, answering social media direct messages, and/or NFTs and blockchain technology is a plus</li><li>Willingness and eagerness to learn about sports, gaming, NFT, and crypto</li><li>Experience with Zendesk or other ticketing systems are a plus</li><li>Must be willing to work in a hybrid schedule in NYC</li><li>You have an entrepreneurial spirit, demonstrating a proactive approach to problem-solving and decision-making.</li><li>You take accountability as a self starter who can work independently towards objectives</li></ul><h2>Perks</h2><ul style="min-height:1.5em"><li>Stock Options - We want all our employees to contribute to the success of Sorare and we will award stock options so you can share in our success as we grow</li><li>Health Care - Great medical, dental, and vision insurance options</li><li>Wellness Benefit - Sorare contributes to employees wellness ($80 monthly gym membership reimbursement)</li><li>Pre-Tax Commuter Benefit - Sorare covers $132 in commuter costs</li><li>Latest Tech - We cover equipment such as monitors, computer, and headphones</li><li>Lunch - Sorare will contribute to their employees lunch expenses</li><li>Unlimited Paid Time Off in addition to observed company holidays</li></ul><h2>Our Hiring Process</h2><ul style="min-height:1.5em"><li>Step 1: Recruiter Screen (30 min)</li><li>Step 2: Hiring Manager Screen</li><li>Step 3: Case Study + Panel interviews</li><li>Step 4: Reference Check &amp; Offer</li></ul>Sorare is an equal opportunity employer committed to an inclusive and diverse workplace. All applicants will be considered for employment without attention to: race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other basis prohibited by law.As we are an international company, please note we speak English in the workplace. Please apply for the role with an English CV so we can process your application.Compensation Range: $60K - $70K</div>

Lead Crunchyroll's brand activations in India, driving engagement and growth through events, partnerships, and fan experiences. Experience in anime industry, event management, and strategic marketing is essential.

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 About Crunchyroll WE HELP EVERYONE BELONG. IT’S OUR PURPOSE. Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love. Join our team, and help us shape the future of anime! About The Role As the Senior Manager, Brand Activations - India, you will report to the Sr. Director of Marketing, APAC, and lead efforts to amplify Crunchyroll’s brand presence across India. This role is pivotal in reinforcing Crunchyroll’s position as the premier anime platform for fans and partners in the region. Based in Mumbai, you will spearhead the strategy and execution of high-impact brand initiatives, with a focus on driving visibility, engagement, and growth. First 30 Days: <ul><li>Deep dive into the role to understand key responsibilities, meet with stakeholders, and assess current strategies.</li><li>Evaluate the scope of work and craft a strategic roadmap for success. </li></ul>
Next 60 Days: <ul><li>Take ownership of the end-to-end planning and execution of our Comic Con partnerships, managing Crunchyroll’s participation in five major events from November to April.</li><li>Develop and implement strategies to maximize impact and engagement.</li><li>Align and collaborate with key stakeholders to ensure seamless execution. </li></ul>
By 90 Days: <ul><li>Develop and lead the execution of a comprehensive brand activation strategy for India, encompassing fan events, screenings, and other key touchpoints.</li><li>Manage and optimize partner campaigns, reporting on performance metrics, and identifying opportunities for continual improvement. </li></ul>
Core Responsibilities <ul><li>Strategic Leadership: Develop and own Crunchyroll’s brand activation strategy in India, ensuring alignment with overarching business objectives and market positioning.</li><li>Event Management: Lead the planning, organization, and execution of all major events, including conventions and fan screenings, ensuring each event drives brand engagement and loyalty.</li><li>Creative Direction: Conceptualize event themes and activations that resonate deeply with our target audience and reflect Crunchyroll’s brand ethos.</li><li>Cross-functional Collaboration: Work closely with internal teams and external partners to align on strategies and ensure seamless implementation of all initiatives.</li><li>Vendor and Budget Management: Oversee vendor relationships, manage event budgets, and ensure that all logistical elements contribute to flawless execution.</li><li>Performance Analysis: Establish KPIs, measure event success, and deliver actionable insights to optimize future activations.</li><li>Partnership Management: Cultivate and maintain strong partner relationships, collaborating to produce compelling content and marketing collateral that enhances brand presence.</li><li>Marketing Operations: Manage the marketing calendar, coordinating timelines and deliverables to ensure synchronized execution across the marketing team.</li><li>Theatrical - Planning and executing marketing promotions for theatrical launches of Anime movies in India. </li></ul>
About You <ul><li>Educational Background: Postgraduate degree in Marketing, Business, Communications, or a related field.</li><li>Experience: 8+ years in brand activation, event management, partnership marketing, or marketing operations, with a proven track record of leading large-scale initiatives.</li><li>Industry Knowledge: Experience with media organizations and/or streaming services in India. A strong understanding of the anime industry and its fan culture is a significant advantage.</li><li>Leadership and Strategy: Demonstrated ability to craft and execute strategies that drive measurable results. Exceptional project management skills, with a focus on optimizing resources for maximum impact.</li><li>Communication and Collaboration: Excellent communication and interpersonal skills, with the ability to influence and collaborate across all levels of the organization.</li><li>Innovative Thinking: Solutions-oriented with a knack for thinking outside the box and driving creative solutions.</li><li>Independence and Teamwork: Ability to lead initiatives independently while also contributing effectively in a team-driven environment. </li></ul>
About The Team Join a dynamic and passionate team of marketing professionals who live and breathe the anime culture in India. We value independent thinking, encourage experimentation, and foster a collaborative environment where everyone contributes to our collective success. About Our Values We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value <ul><li>Courage. We believe that when we overcome fear, we enable our best selves. </li><li>Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding. </li><li>Service. We serve our community with humility, enabling joy and belonging for others. </li><li>Kaizen. We have a growth mindset committed to constant forward progress. </li></ul>
Our commitment to diversity and inclusion Our mission of helping people belong reflects our commitment to diversity &amp; inclusion. It's just the way we do business. We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation. Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: <a class="app-aware-link " target="_blank" href="https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs" data-test-app-aware-link="">https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs </a>Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
 
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