People Experience Advisor

1 Week ago • All levels • Human Resource • Administrative

Job Summary

Job Description

The People Experience (PX) Advisor will provide comprehensive support across the employee lifecycle within the EMEA region. Responsibilities include managing cases on the ServiceNow platform, ensuring excellent customer experience and meeting SLAs. This role involves identifying process improvement opportunities, supporting employee self-service, managing family leave and flexible working requests, benefits processes (long service awards, game codes), onboarding, pre-employment checks, maintaining accurate records in Workday and other HR systems, producing employee documentation, and building strong working relationships. The ideal candidate will possess experience in a PX/HR Advisory role with EMEA regional exposure, demonstrating strong process improvement skills, confident in leading onboarding sessions, and having in-depth knowledge of UK right-to-work requirements.
Must have:
  • Experienced in PX/HR Advisory role with EMEA exposure
  • Proficient in process improvement and change promotion
  • Confident leading onboarding sessions
  • In-depth knowledge of UK right-to-work requirements
  • Exceptional organizational skills and attention to detail
Good to have:
  • Workday or ServiceNow system knowledge
Perks:
  • Discretionary bonus
  • Hybrid Working
  • Private Medical Insurance
  • Dental Scheme
  • 25 days holiday
  • On-Site Gym
  • Subsidised Café
  • Free soft drinks
  • On-site bar
  • Access to cycle garage and showers

Job Details

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

 

Role overview:

As part of the People Experience team, you will have broad exposure to the full scope of an employee’s lifecycle. This will involve working alongside others in our People team which will maximise your exposure to all specialisms within the People function.

What you’ll be doing:

  • Provide professional PX support to colleagues within the EMEA region.
  • Managing cases in our ServiceNow platform, delivering a great customer experience and meeting SLAs.
  • Identifying case trends, seeking out opportunities for process improvement, proactively looking at ways to support employee and manager self-service and streamline our processes.
  • Managing family leave and flexible working requests, working with managers and employees to support the leave of absence and flexible working processes.
  • Managing benefits processes e.g. relating to long service awards, games code allocation etc.
  • Supporting the onboarding process and leading new starter inductions.
  • Carrying out pre-employment checks relating to referencing and/or right to work, ensuring compliance with our screening policy and Home Office requirements in a timely manner.
  • Maintaining accurate records in Workday and other HR systems, ensuring that documentation is stored appropriately and in line with data protection requirements.
  • Producing letters, contracts, and other employee documentation in an accurate and timely way.
  • Building strong working relationships with colleagues, partners, and the People team, treating employees fairly and in line with good practice and legislation.
  • Raising issues that cannot be resolved at first point of contact.

 What we are looking for:

  • Experienced PX/HR Advisory role with exposure to HR processes, policies and best practice across multiple countries in the EMEA region.
  • Someone who thrives in a team environment, working closely and collaboratively with others to deliver results.
  • Process improvement – proactively identifies areas for enhancement and promotes change.
  • Confident in leading in-person onboarding sessions, giving a great first impression of SIEE to new hires.
  • Demonstrates curiosity, seeks to understand the why as well as the how
  • Demonstrates a good understanding of the HR legal principles for UK and rest of EMEA and leads process and projects with a high degree of consistency
  • In-depth knowledge of UK right to work requirements and the ability to maintain compliance.
  • Exceptional organisational skills with a high attention to detail.
  • Ability to manage complex requests and a demanding workload, prioritising appropriately.
  • Customer focused approach, experienced in delivering excellence in service and support and working within agreed SLAs.
  • Systems knowledge of Workday or ServiceNow is desirable.

Benefits:

  • Discretionary bonus opportunity
  • Hybrid Working (within Flexmodes)
  • Private Medical Insurance
  • Dental Scheme
  • 25 days holiday per year
  • On Site Gym
  • Subsidised Café
  • Free soft drinks
  • On site bar
  • Access to cycle garage and showers

Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights.

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. 

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

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About The Company

Want to take your career to the next level? Search open job vacancies at any of the Sony Interactive sites by visiting playstation.com/careers/


Sony Interactive Entertainment pushes the boundaries of entertainment and innovation, starting from the launch of the original PlayStation in Japan in 1994. Today, we continue to deliver innovative and thrilling experiences to a global audience through our PlayStation line of products and services that include generation-defining hardware, pioneering network services, and award-winning games. Headquartered in San Mateo, California, with global functions in California, London, and Tokyo, and game development studios around the world as part of PlayStation Studios, we believe that the power of play is borderless. Sony Interactive Entertainment is a wholly owned subsidiary of Sony Group Corporation.  


For more information about our company, please visit SonyInteractive.com. For more information about PlayStation products, please visit PlayStation.com.

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