Operations Lead - AGM/DGM - Enterprise Mid Market

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

Lead and execute the Annual Operating Plan (AOP) across verticals, ensuring all operational goals are met efficiently and effectively.

Engage with senior leadership across departments to drive cross-functional synergies and ensure alignment on key initiatives.

Monitor daily operations, ensuring seamless execution and identifying areas for improvement. Conduct periodic reviews of business performance to take corrective actions as necessary.

Own operational data and Management Information Systems (MIS), ensuring accuracy, timely reporting, and providing actionable insights.

Oversee the onboarding process and deployment timelines (TAT) to ensure operational efficiency. Act as the product interface for onboarding and deployment requirements.

Develop and enforce processes to ensure operational consistency and compliance, implementing improvements where necessary.

Handle large-scale operations and logistics, resolving bottlenecks and ensuring smooth delivery of products and services.

Lead and manage direct reportees, ensuring high performance and accountability. Mentor and guide team members for continuous improvement.

Drive continuous improvement initiatives and lead change management efforts to enhance operational produce

Leadership & Management: Proven leadership experience in managing large operational teams across multiple verticals.

Operational Excellence: Deep understanding of operational processes, logistics management, and performance monitoring.

Data-Driven Decision-Making: Proficiency in data analysis, MIS, and generating actionable insights to drive business performance.

Change Management: Expertise in leading change initiatives and process improvements across large-scale operations.

Onboarding & Deployment: Familiarity with product onboarding processes and deployment requirements.

Communication: Excellent interpersonal and communication skills for effective cross-functional collaboration.

Problem Solving: Strong problem-solving skills with the ability to identify issues and implement corrective actions quickly.

Required: Bachelor's degree in Business Administration, Operations or related field.

Preferred: MBA or equivalent post-graduate qualification.

Minimum Experience: 10+ years in operations management, including at least 5 years in a leadership role.

Preferred Industry Experience: Experience in Fintech is a plus.