Last Mile Delivery Operations Professional
Job Summary
Job Description
Trendyol International seeks a Last Mile Delivery Operations Professional to manage and optimize delivery processes from its Riyadh warehouse to GCC customers. Responsibilities include overseeing 3PL partners, ensuring timely deliveries, building relationships with customs and delivery partners, tracking key metrics (delivery times, returns, backlogs), conducting performance reviews, implementing best practices, and reporting to leadership. The ideal candidate possesses extensive last-mile delivery experience in the UAE/KSA, familiarity with customs processes, strong analytical skills (Google Sheets/Excel), excellent communication (English/Arabic), and proactive problem-solving abilities.
Must have:
- Extensive last-mile delivery experience (UAE/KSA)
- 3PL logistics expertise
- Customs process familiarity
- Strong analytical skills (Google Sheets/Excel)
- Excellent communication (English/Arabic)
- Proactive problem-solving
Perks:
- Hybrid work model
- Summer remote work (July/August)
- Trendyol shopping budget
- International office locations
- Top-of-the-line technical equipment
- Extensive training platform
- Mentoring and professional development
2 skills required
Job Details
Ready to learn more about us?
We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!
Tech at the root
We believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.
Growth is in our DNA
As a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.
Focused on positive impact
Our vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.
ABOUT THE TEAM
Trendyol International offers an exciting growth environment with significant opportunities to drive strategic change and meaningful results. We build and continue to invest in world-class end-to-end operations and look for leaders to shape decisions for long-term success.
We are looking for a dedicated Last Mile Delivery Operations Professional to oversee and enhance the efficiency of our delivery processes from our Riyadh warehouse. This role focuses on managing last-mile delivery operations, ensuring timely execution, and driving customer satisfaction. The successful candidate will work closely with delivery partners, monitor key metrics, and contribute to the overall improvement of logistics operations.
Your Main Responsibilities
- Manage last-mile delivery operations from KSA warehouses to GCC customers, ensuring punctual and efficient order fulfillment.
- Oversee the performance of third-party logistics (3PL) partners and ensure seamless coordination for timely deliveries.
- Build and maintain relationships with customs and delivery partners to ensure smooth operations and compliance.
- Track key metrics like delivery times, returns, and backlogs, addressing any operational issues proactively.
- Conduct regular reviews and visits with delivery partners to improve performance and streamline allocation.
- Identify and implement industry best practices by analyzing market needs and competitor activities.
- Provide ongoing operational insights and reports to leadership, highlighting progress and challenges.
What We’re Looking For
- Extensive experience in the last-mile delivery sector within UAE/KSA, especially with 3PL logistics.
- Familiarity with customs processes and delivery operations.
- Strong knowledge of Google Sheets and Excel.
- Excellent organizational and communication skills.
- Fluency in English and Arabic.
- A proactive problem-solver with strong attention to detail.
JOIN US AND
* Take responsibility from day one and develop your skills with a talented and diverse international team.
* Experience open communication, flexibility, and a start-up spirit in our unique culture.
* Tackle big challenges in e-commerce with Agile practices and encourage growth by learning from mistakes.
* Join creative and focused teams that prioritize collaboration and problem-solving.
* Access our extensive training platform for continuous learning and personal growth.
* Benefit from the support of a global team of experts with mentoring and professional development opportunities.
* Focus on talent and potential, not just job titles.
* Connect with teammates regardless of physical distance through events, meetings, and social activities.
* Enjoy competitive benefits such as Trendyol shopping budget, central and international office locations, and top-of-the-line technical equipment.
We're looking forward to receiving your application!
We offer a hybrid model that combines the productivity of remote work with the bonding and collaboration of in-office work. Teams are expected to work from our offices on designated days each week, fostering team spirit, creativity and cross team collaboration as part of our culture.
We also provide a summer working model, with a two-month fully remote work opportunity during July and August.
The hybrid working model only applies to hybrid roles; on-site roles require regular office presence.
Discover more about our #LifeatTrendyol and our culture on our Website, LinkedIn and YouTube channels.
At Trendyol, we believe in the power of an inclusive workplace. We value diversity and believe that every team member contributes to our vibrant culture. Our platform is for everyone, and so is our workplace. We encourage the representation and amplification of diverse voices in our business, as it allows us all to thrive, contribute, and shape the future together.
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