Sales Engineer

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. 

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. 

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! 

Description

The Sales Engineer acts as subject matter expert for the Sinch products and is responsible for Pre-Sales Support, working with both internal teams and directly with customers. The role collaborates closely with sales to plan and execute account strategies and externally by interacting with prospective customers through executive meetings, solution presentations, technical workshops, and follow-up discussions. The emphasis of the role is to help prospects and customers achieve the highest business value possible in a way that is financially rewarding for Sinch as well.

You will report to the Director Solution Sales Engineering EMEA, who is based in Milan, Italy.

As Sales Engineer, you will:

• Provide technical expertise: act as subject matter expert during and prior to sales presentations and meetings; hold product demonstrations with enterprise leaders; provide training to sales team on new products and services.
• Act as internal Post-Sales technical escalation path for more complicated client issues.
• Liaise with Account Executives and enterprise leaders to identify technical solutions to grow client business.
• Partake in strategy and planning throughout the sales cycle for both current and prospective accounts and provide solution calculations to evaluate sales against revenue/margin targets.
• Own and drive the technical requirements of RFI/RFP responses.

Requirements

• University Degree in a technical field.
• 3 + years’ experience from presales, solution engineer, solution specialist, or equivalent customer facing role in mobile, telecom, software or related industry.
• Proven track record of successful customer engagement on enterprise and C-level.
• Expert knowledge in end-to-end processes/solution matching.
• Excellent communications and presentation skills and ability to adapt your message depending on audience’s technical level.
• Language: Fluency in business English and Italian both written and spoken, other languages will be a plus.
• Project Management experience is an advantage
• Experience from a hands-on technical role is a big plus

Our corporate language is English, please submit your application in English.

Our Hiring Process

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.  

We believe in a two-way process and encourage you to ask questions throughout the journey.  If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!