Manager, Account Management

Netflix is one of the world’s leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Role

Netflix is seeking a Manager of Account Management who will be responsible for leading a team of Account Managers who function as a strategic partner to sales leading pre-to-post sale campaign execution. The ideal candidate will be responsible for partnering with their aligned Sales Directors on all pitch-to-pay processes and workflows to maximize revenue and ensuring our clients have exceptional experiences with Netflix.  The Account Management team partners with many cross-functional teams including Sales, Ad Ops, Product, Research, Marketing, etc. on all aspects of the campaign lifecycle. This role will work closely with Sales and Account Management leadership to identify efficient workstreams and establish strong relationships internally and externally with key Advertisers and Agencies. 

Key Responsibilities:

• Lead and manage a team of Account Managers responsible for pre-to-post sale campaign execution in partnership with Agency Sales Partners
• Partner with aligned Sales Director(s) to develop and execute sales strategies and packaging to meet revenue targets and drive business growth
• Develop, document and rollout new processes and workflows that create efficiencies for day-to-day Account Management responsibilities
• Partner with cross-functional teams including Ad Ops, Product, Research, Ads Marketing, etc. on key projects & initiatives as we build and scale our Advertising Business 
• Provide regular updates to sales counterparts on client feedback, campaign performance, optimization recommendations, booking trends, etc. 
• Develop training and education strategies for Account Management including onboarding and ongoing learning & development
• Work closely with FP&A on ensuring accurate revenue forecasting, reporting, upfront tracking, etc. 
• Ability to navigate client and campaign escalations and drive long-term solutions to proactively address future concerns
• Analyze sales data to measure performance and identify areas for improvement
• Establish and maintain relationships with key clients and media agencies 

We’re Looking for:

• 7+ years of experience in Account Management and Sales Planning functions in the digital media industry, with a focus on video advertising
• English is mandatory for this role, and proficiency in Spanish will be viewed as a significant advantage. Candidates who are able to read, write, speak, and comprehend Spanish will be prioritized, as this skill is a key differentiator in our multicultural work environment.
• Strong leadership and team management skills with a proven track record of managing direct reports
• Excellent understanding of Sales Operations and pitch-to-pay systems and workflows
• Deep knowledge of digital media sales, including Direct IO, Programmatic Advertising and CTV
• Excellent communication and presentation skills
• Strong analytical and strategic thinking abilities with the ability to make data digestible for cross-functional stakeholders
• Familiarity with industry tools and software, including ad servers, DSPs, and CRM systems
• Deep understanding of Advertising Measurement vendors 

If you have a passion for entertainment and a desire to work in a fast-paced, innovative environment, we would love to hear from you. Come join us and help us entertain the world!
 

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status or disability status.