Infoblox

Manager, Technical Education

Curriculum Development Specialist - Network and Cyber Security

Enterprise Technical Support Engineer

Hoyoverse

Support Engineer (1 Year Contract)

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As a Support Engineer, you'll be a key member of the global platform team, responsible for maintaining the availability and performance of critical services like account management, announcements, and payments across various HoYoverse products (Genshin Impact, Honkai Impact, etc.).  Responsibilities include incident management, root cause analysis, deployment support, improvement of monitoring dashboards, documentation of procedures, and identifying process improvements.  You'll work closely with backend and infrastructure teams to ensure seamless operation and enhance the player experience.

At HoYoverse, we are committed to creating immersive virtual world experiences for players around the world

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<div id="content" class="">
 <div class="content-intro">Who Are We?
HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content. ‌ Community is at the heart of everything we do. We are devoted to engaging fans and fostering an enthusiastic and inclusive global community that provides access and encouragement for people to share their passion for ACG (Animation, Comics, and Games) through their own creativity and skills. ‌ Pushing the boundaries of imagination, we consistently explore cutting-edge game development technologies, and have accumulated leading technical capabilities in cel shading, cloud gaming, and other fields. ‌ In the future, we will continue to expand our content production, technology research, and publishing duties through operations in offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.
When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive <a href="https://www.hoyoverse.com/en-us/legal/recruitment-privacy-policy">Global Applicant and Candidate Privacy Policy</a>. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.</div>

 What You Will Do:&nbsp; 
The global platform team at HoYoverse provides common functionalities to all of our products, Genshin Impact, Honkai Impact, Tears of Themis, Zenless Zone Zero, HoYoLab, etc. Our systems include a wide range of modules, such as account, announcement, payment. As these services are critical to players' experience, we invest heavily into technologies and uphold our high standard on availability, maintainability, robustness and scalability. Now we are ready to take our platform to the next level, and we need your help.
As a Support Engineer in our global platform team, you will have the unique opportunity to:
<ul>
<li>Be the commander of online issues / incidents, find root causes via analysing system metrics or reading application logs, communicate clearly to relevant stakeholders without excessive technical jargon, write retrospect documents to help the team learn from failures.</li>
<li>Be responsible for the deployment of our services and release of new features to users, and provide support for post-deployment regression testing.</li>
<li>Continuously improve our application logs and monitoring dashboards by working with backend / infrastructure engineering teams, to detect issues earlier, find root causes faster and reduce false alarms.</li>
<li>Consolidate common procedures and write SOP documents / monitoring playbook so that the team could apply the same standardised optimal actions when it happens again.</li>
<li>Identify inefficiencies and potential risks in our processes, and propose improvements to them.</li>
</ul>
What We Are Looking For:
<ul>
<li>Diploma or degree in a program related to Computer Science or Information Technology.</li>
<li>Familiar with at least 1 programming language, able to write scripts or SQL queries for debugging, monitoring, statistics, etc.</li>
<li>Familiar with monitoring and logging tools, such as Prometheus, Grafana, Jaeger, ELK Stack, etc.&nbsp;</li>
<li>Understanding of software release practices, including but not limited to A/B test, feature flags, grayscale deployment, etc.</li>
<li>Good communication skills and a strong team player.</li>
</ul>
Bonus Points:
<ul>
<li>Previous working experience or knowledge in banking, finance, fintech or payment, etc.</li>
</ul>

 

 <div class="content-conclusion">We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.</div>
</div>

As a Manager, Technical Education at Infoblox, you'll be responsible for the entire lifecycle of educational content, from conception to implementation. You will provide leadership and guidance to the content development team, ensuring effective curricula and learning assessments. This role involves conducting needs assessments, market research, and collaborating with other departments to integrate digital learning initiatives.  You'll also stay up-to-date with industry trends and best practices in digital learning and instructional design.

Senior Sales Operations Analyst - Tableau

<div class="jv-job-detail-description" ng-non-bindable="">
 <h3>Description</h3>
 
 It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of&nbsp;Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.We are looking for a Manager, Technical Education to join our global Education team located in the East Coast - Remote, reporting to the senior manager of Technical Education. In this role, you will be responsible for the entire lifecycle of educational content, from conception to implementation and beyond. You will provide leadership, structure, and guidance to the content development team. This is an exceptional opportunity to join a growing, successful and innovative organization. At Infoblox, you will be able to thrive in a unique work environment that emphasizes career growth, excellence, innovation, and collaboration.You are the ideal candidate if you perform well under pressure, have good listening and problem-solving skills, and think on your feet. This is an exciting role within a fast-paced team that requires an energetic, innovative, and customer-centric pro.What you’ll do:&nbsp;<ul style="margin-bottom: 0.0in;color: rgb(0,0,0);font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Manage and mentor the curriculum development team</li><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Lead curriculum development projects</li><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Conduct needs assessments and market research to develop and implement content development and learning assessment strategies</li><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Evaluate the effectiveness of the existing curricula and refine/revise as required</li><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Work alongside and integrate with other learning development teams to reuse and upcycle content, reducing time to market</li><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Collaborate with other departments to integrate digital learning initiatives into broader organizational strategies</li><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Stay up to date with industry trends, emerging technologies, and best practices in digital learning and instructional design</li></ul>What you’ll bring:&nbsp;<ul style="margin-bottom: 0.0in;color: rgb(0,0,0);font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">4+ years of experience leading a content development team, preferably in high-tech or fast-paced environment</li><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Experience implementing instructional design and adult learning theory</li><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Excellent relationship-building, collaboration, and influencing skills</li><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Ability to convey complex information, present compelling recommendations to leadership, and keep everyone informed through clear, concise reports and presentations</li><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Ability to drive impactful meetings, ensuring everyone's perspective is heard and goals are achieved. Your voice champions customer needs, bridging divides and securing buy-in for winning results</li><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Ability to use feedback and provide data-driven insights, translating into actionable improvements for the curriculum and overall educational experience</li><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Flexible, patient, and open-minded attitude</li><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Ability to maintain your composure and sense of humor in high-pressure situations</li><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Solid organizational skills and priority-driven focus</li><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Bachelor’s degree in education, engineering, information technology, or related field&nbsp;</li></ul>After six months, you will…<ul style="margin-bottom: 0.0in;color: rgb(0,0,0);font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Identify issues and improvements with current content development tools, processes, and procedures</li><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Establish positive relationships with your counterparts within other education/enablement teams in Infoblox</li></ul>After about a year, you will…<ul style="margin-bottom: 0.0in;color: rgb(0,0,0);font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Implement improvements to content development tools, processes, and procedures</li><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Work with other education/enablement teams, identifying overlaps in development and determine ways to repurpose education content reducing time to market&nbsp;</li></ul>We’ve got you covered:Our holistic&nbsp;<a href="https://www.infoblox.com/company/careers/#perks" style="color: rgb(150,96,125);text-decoration: underline;">benefits</a>&nbsp;package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture.&nbsp;We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our&nbsp;<a href="https://www.infoblox.com/company/careers/#values" style="color: rgb(150,96,125);text-decoration: underline;">values</a> every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.&nbsp;Speaking of a great work environment, here are just a few of the perks you may enjoy, depending on your location…&nbsp;<ul style="margin-bottom: 0.0in;color: rgb(0,0,0);font-style: normal;font-weight: 400;letter-spacing: normal;text-indent: 0.0px;text-transform: none;white-space: normal;word-spacing: 0.0px;"><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Onsite massages, clubs, farmers market, and fitness classes</li><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Delicious and healthy snacks and beverages</li><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Electric vehicle charging stations</li><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Outdoor amenities, seating, and courtyard BBQ</li><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Dog park and pet-friendly programs</li><li style="font-size: 14.0pt;font-family: sans-serif , arial , helvetica;">Newly remodeled offices with state-of-the-art amenities</li></ul>Why Infoblox?&nbsp;We’ve created a culture that embraces&nbsp;<a href="https://diversity.infoblox.com/" style="color: rgb(150,96,125);text-decoration: underline;">diversity, equity, and inclusion</a>&nbsp;and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive&nbsp;environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here,&nbsp;where you will have the opportunity to grow and develop your career.&nbsp;Check out&nbsp;<a href="http://www.youtube.com/watch?v=5FZ7dNiVLPE" style="color: rgb(150,96,125);text-decoration: underline;">what it’s like to be a Bloxer</a>.&nbsp;We think you’ll be excited to join our&nbsp;team.&nbsp;&nbsp;&nbsp;&nbsp;#LI-RO1#LI-HYBRID
 
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