Help Desk Support - Sr Engineer II

1 Month ago โ€ข 5 Years + โ€ข Administrative

Job Summary

Job Description

The Senior Help Desk Engineer II role requires at least 5 years of experience in vulnerability assessment, patch management (using Intune, SCCM, and WSUS), and managing multi-site enterprise environments. Responsibilities include providing advanced technical support for core infrastructure systems (Windows Server, Windows 11, Active Directory, DNS, DHCP, VMware/Windows virtualization), implementing security policies, ensuring virus management, resolving issues, and collaborating with other IT teams. The position demands expertise in scripting, group policies, and ITIL processes. Shift work is required.
Must have:
  • Vulnerability Assessment
  • Patch Management (Intune, SCCM, WSUS)
  • Windows Server, Windows 11
  • Active Directory, DNS, DHCP
  • Scripting knowledge
  • ITIL Processes
  • 5+ years experience
Good to have:
  • VMware/Windows virtualization
Perks:
  • Robust benefits package
  • Global career opportunities
  • Flexible working options

Job Details

* Vulnerability Assessment, Patch Management for Server and Clients, Windows Server 2019, 2022, Windows 11, MACOS, Scripting knowledge, Active Directory, DNS, DHCP, and basic knowledge of VMWare/Windows virtualization technologies.
* ITIL process & standards
* Knowledge of deployment tools like WSUS, SCCM, Microsoft Intune.
* Group Policies
* Knowledge of Microsoft server operating systems required.
* Should be comfortable working in Shifts.

What You'll Do

  • Minimum 5 yearsโ€™ experience with Vulnerability assessment, Patch Management, Intune, SCCM and WSUS in a multi-site, enterprise environment.
  • Provide advanced technical support and administration of the core infrastructure systems โ€“ Vulnerability Assessment, Patch Management for Server and Clients, SCCM and Intune, Windows Server, Windows 11, Autopatch, Defender, Active Directory, DNS, DHCP, and basic knowledge of VMWare/Windows virtualization technologies.
  • Provide input and help to implement/enforce security policies. Ensures virus management and security systems are updated and operating properly.

  • Resolve issues in a timely manner and enters resolution into the Service Centre tracking system as needed.

  • Work closely with the IT Engineering Manager, System Engineers and Regional Service Delivery Manager to ensure exceptional customer service for all support needs.

What We're Looking For

Bachelorโ€™s degree in BE. B.Tech.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. Weโ€™re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. We offer a range of flexible working options through all.flex, our flexible hybrid work model and invite you to have a conversation with us about flexible working. EEO M/F/D/V

  • World Leader in Gaming Entertainment

  • Robust benefits package

  • Global career opportunities

Our Values

  • All about the Player

  • Talent Unleashed

  • Collective Brilliance

  • Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

Travel Expectations

None

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About The Company

Aristocrat Leisure Limited is an ASX20 listed company and one of the worldโ€™s leading providers of gaming solutions. Weโ€™re licensed in over 300 jurisdictions and operate in over 90 countries around the world. Weโ€™re also proud to have a team of over 7000 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesnโ€™t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be.


Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play โ€“ every day.  


Come and join us โ€“ letโ€™s play!


๐˜—๐˜ญ๐˜ฆ๐˜ข๐˜ด๐˜ฆ ๐˜ฃ๐˜ฆ ๐˜ข๐˜ญ๐˜ฆ๐˜ณ๐˜ต ๐˜ต๐˜ฐ ๐˜ด๐˜ค๐˜ข๐˜ฎ๐˜ด ๐˜ฐ๐˜ง๐˜ง๐˜ฆ๐˜ณ๐˜ช๐˜ฏ๐˜จ ๐˜ฆ๐˜ฎ๐˜ฑ๐˜ญ๐˜ฐ๐˜บ๐˜ฎ๐˜ฆ๐˜ฏ๐˜ต ๐˜ฐ๐˜ฑ๐˜ฑ๐˜ฐ๐˜ณ๐˜ต๐˜ถ๐˜ฏ๐˜ช๐˜ต๐˜ช๐˜ฆ๐˜ด. ๐˜ˆ๐˜ฏ๐˜บ ๐˜ค๐˜ฐ๐˜ฎ๐˜ฎ๐˜ถ๐˜ฏ๐˜ช๐˜ค๐˜ข๐˜ต๐˜ช๐˜ฐ๐˜ฏ ๐˜ต๐˜ฐ ๐˜ค๐˜ข๐˜ฏ๐˜ฅ๐˜ช๐˜ฅ๐˜ข๐˜ต๐˜ฆ๐˜ด ๐˜ณ๐˜ฆ๐˜จ๐˜ข๐˜ณ๐˜ฅ๐˜ช๐˜ฏ๐˜จ ๐˜ฆ๐˜ฎ๐˜ฑ๐˜ญ๐˜ฐ๐˜บ๐˜ฎ๐˜ฆ๐˜ฏ๐˜ต ๐˜ฐ๐˜ฑ๐˜ฑ๐˜ฐ๐˜ณ๐˜ต๐˜ถ๐˜ฏ๐˜ช๐˜ต๐˜ช๐˜ฆ๐˜ด ๐˜ข๐˜ต ๐˜ˆ๐˜ณ๐˜ช๐˜ด๐˜ต๐˜ฐ๐˜ค๐˜ณ๐˜ข๐˜ต ๐˜ฐ๐˜ณ ๐˜ช๐˜ต๐˜ด ๐˜ด๐˜ถ๐˜ฃ๐˜ด๐˜ช๐˜ฅ๐˜ช๐˜ข๐˜ณ๐˜ช๐˜ฆ๐˜ด ๐˜ธ๐˜ช๐˜ญ๐˜ญ ๐˜ค๐˜ฐ๐˜ฎ๐˜ฆ ๐˜ง๐˜ณ๐˜ฐ๐˜ฎ ๐˜ข๐˜ฏ @๐˜ข๐˜ณ๐˜ช๐˜ด๐˜ต๐˜ฐ๐˜ค๐˜ณ๐˜ข๐˜ต.๐˜ค๐˜ฐ๐˜ฎ, @๐˜ฃ๐˜ช๐˜จ๐˜ง๐˜ช๐˜ด๐˜ฉ๐˜จ๐˜ข๐˜ฎ๐˜ฆ๐˜ด.๐˜ค๐˜ฐ๐˜ฎ, @๐˜ฑ๐˜ช๐˜น๐˜ฆ๐˜ญ๐˜ถ๐˜ฏ๐˜ช๐˜ต๐˜ฆ๐˜ฅ.๐˜ค๐˜ฐ๐˜ฎ, ๐˜ฐ๐˜ณ @๐˜ฑ๐˜ณ๐˜ฐ๐˜ฅ๐˜ถ๐˜ค๐˜ต๐˜ฎ๐˜ข๐˜ฅ๐˜ฏ๐˜ฆ๐˜ด๐˜ด.๐˜ค๐˜ฐ๐˜ฎ ๐˜ฆ๐˜ฎ๐˜ข๐˜ช๐˜ญ ๐˜ข๐˜ฅ๐˜ฅ๐˜ณ๐˜ฆ๐˜ด๐˜ด. ๐˜๐˜ณ๐˜ฐ๐˜ฎ ๐˜ต๐˜ช๐˜ฎ๐˜ฆ ๐˜ต๐˜ฐ ๐˜ต๐˜ช๐˜ฎ๐˜ฆ, ๐˜ˆ๐˜ณ๐˜ช๐˜ด๐˜ต๐˜ฐ๐˜ค๐˜ณ๐˜ข๐˜ต ๐˜ฎ๐˜ข๐˜บ ๐˜ถ๐˜ด๐˜ฆ ๐˜ข๐˜ฏ ๐˜ฆ๐˜น๐˜ต๐˜ฆ๐˜ณ๐˜ฏ๐˜ข๐˜ญ ๐˜ข๐˜จ๐˜ฆ๐˜ฏ๐˜ค๐˜บ ๐˜ง๐˜ฐ๐˜ณ ๐˜ณ๐˜ฆ๐˜ค๐˜ณ๐˜ถ๐˜ช๐˜ต๐˜ฎ๐˜ฆ๐˜ฏ๐˜ต ๐˜ฑ๐˜ถ๐˜ณ๐˜ฑ๐˜ฐ๐˜ด๐˜ฆ๐˜ด, ๐˜ฉ๐˜ฐ๐˜ธ๐˜ฆ๐˜ท๐˜ฆ๐˜ณ ๐˜ต๐˜ฉ๐˜ฆ๐˜บ ๐˜ธ๐˜ช๐˜ญ๐˜ญ ๐˜ฏ๐˜ฆ๐˜ท๐˜ฆ๐˜ณ ๐˜ณ๐˜ฆ๐˜ฒ๐˜ถ๐˜ฆ๐˜ด๐˜ต ๐˜ฑ๐˜ข๐˜บ๐˜ฎ๐˜ฆ๐˜ฏ๐˜ต๐˜ด ๐˜ฐ๐˜ง ๐˜ข๐˜ฏ๐˜บ ๐˜ด๐˜ฐ๐˜ณ๐˜ต.

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