About us
We enable our clients to provide amazing gameplay experiences to gamers all over the world, through our best-in-class creative and technical services. Our services include Game Art, Level Design, Engineering, Quality Assurance, Localization, LQA, and Player Engagement. Our studio footprint spans USA, Canada, Latin America, United Kingdom, Portugal, Romania, and India. Our 2,000+ professionals have proudly partnered with the world’s leading studios on over 12,000 game titles during the last 17 years. For more information visit www.globalstep.com. With a marquee list of clients, GlobalStep is now looking to maintain its exponential rate of growth, developing account plans and strategies for growth and client satisfaction. This Head of Account Management will lead our Account Management team by developing both short-term and long-term strategies to achieve current customer revenue growth.
Responsibilities
- Lead various projects
- Supervise and lead a group of QA testers per project
- Validate test requests and set up projects before tests start
- Assign clear tasks to testers
- Manage time and resources to meet project deadlines and requirements
- Manage various bug-tracking databases depending on each project needs
- Validate bug reports from testers and ensure they meet the client and company standards
- Develop and update comprehensive test plans and detailed test cases
- Verify that checklists are understood and diligently followed by the testers
- Participate in the training, motivation and evolution of each tester
- Evaluate tester performance and behaviour at work
- Apply disciplinary measures when necessary with the help of Human Resources
- Monitor attendance of testers
- Be the main point of contact with clients and maintain a high level of communication through various tools (Skype, e-mail, phone or any client-preferred tools)
- Escalate urgent or critical problems to management and/or client, depending on the situation
- Identify problems and work on resolving them
- Participate in the evolution of the QA services and strategies
- Create and send detailed test reports to clients
- Create post-mortem on projects needing it
- Device management: be responsible for devices used by the team and follow company procedures about getting and returning devices, account management and other rules
- Assist management with any other task, including scoping projects and testing
- Demonstrate the highest standards of professionalism and foster a positive working environment
- Mentor, coach and upskill testers and future test leads.
Requirements:
- Bachelor’s degree in a relevant field or equivalent experience preferred
- 3+ years of Games QA experience on at least 5 titles
- Experience leading Games QA teams and projects
- Technical knowledge about mobile devices, understanding their terminology
- Excellent communication skills using spoken and written English
- Knowledge and ease working with QA tools such as bug-tracking databases (i.e. JIRA), test case management software (i.e. TestRail), checklists on MS Excel
Recommended:
- Understanding of Agile workflow and how Games QA fits this methodology
- QA experience at all stages of the development cycle
- Worked for a Games QA Outsourcing company as a Games QA Lead
- Technical knowledge of games consoles and terminology
- Technical knowledge of Windows PCs and Mac devices
- Experience in technical network testing using various diagnostic tools
- Advanced knowledge of Excel (macro, pivot tables, graphs, charts, design)
Skills:
- High sense of responsibility
- Organized and attentive to details
- Critical thinking and problem solver
- Work well under pressure
- Team player
- Reliable
- Flexibility to work on different projects, tasks and work shifts
- A great communicator to all levels of the team
GlobalStep is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
