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Playrix

Customer Support Representative (English)

Social Discovery Group

Talent Acquisition Manager / Senior Recruiter (Business Recruitment Team)

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SDG seeks a Talent Acquisition Manager/Senior Recruiter to manage the full international recruitment cycle for Digital Marketing, Design, Product, and Back-office roles, hiring senior to executive-level professionals. Responsibilities include end-to-end recruitment, from initial screening to onboarding, collaborating with hiring managers and HR, and participating in HR initiatives.  The ideal candidate has 2-3 years of international recruitment experience, strong leadership and adaptability skills, and a results-oriented approach.  Global reach and fluency in English and Russian are essential.

QA Engineer (Kiseki)

AI Content Manager

<div class="description"><p><strong><a href="https://socialdiscoverygroup.com/about-us/"></a></strong><a href="https://socialdiscoverygroup.com/about-us" style="text-decoration: none;"><strong>Social Discovery Group</strong></a> (SDG) is a global technology company that builds apps at the intersection of dating, social, and entertainment. The company's portfolio includes 70 social discovery platforms with a focus on AI, game mechanics, and video streaming. We actively support and invest in social discovery startups worldwide through our CVC fund.<br><br>More than 500 million people in 150 countries enjoy our products, and we strive to have ten times as many.<strong><br><br>SDG<a href="https://socialdiscoverygroup.com/investments"><span style="font-size: 10.5pt; font-family: Roboto, sans-serif; color: rgb(34, 34, 34); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; vertical-align: baseline; white-space: pre-wrap;"> </span>invests</a> </strong>in social discovery technology startups around the world. <a href="https://socialdiscoverygroup.com/investments" style="text-decoration: none;"><strong>Our Investments</strong></a> include <strong>Open AI, Patreon, Flo, RAW, EVA AI, Clubhouse, Magnet, Woebot, Flure, Astry, Coursera, Academia, Harbour, Space, Auto1, DocSend, AppAnnie, Rapyd, Boom Supersonic, Trading, View, K-Health and many others.</strong><br><br>We solve the problem of loneliness, isolation, and disconnection with the help of digital reality.<br><br>Our <strong>digital nomad team of more than 1200 professionals </strong>works all over the world.  Together, we are solving the prevalent problem of loneliness and shaping Social Life 3.0 — a new digital reality where people will be able to fulfil their needs for communication and attention from other people and artificial life forms.<br><br>Our teams of digital nomads live and work remotely from <strong>Cyprus, Malta, the USA, Thailand, Indonesia, Hong Kong, Japan, Australia, Poland, Israel, Turkey, Latvia and many others.</strong></p>
<p>We are looking for a <strong>Talent Acquisition Manager/ Senior-level Recruiter. </strong>The person will responsible for the full-cycle of Talent Acquisition process focusing on Digital Marketing, Design, Product, Back-office streams internationally hiring for Senior to Executive level professionals!</p>
<p><strong>Responsibilities:</strong><br></p>
<ul><li><strong>Full International Recruitment Cycle:</strong> You'll be responsible for the end-to-end recruitment process, from initial screening to successful onboarding. This includes identifying, interviewing, and selecting the best candidates for our diverse range of vacancies.</li><li><strong>Collaboration:</strong> Forge strong partnerships with hiring managers and HR professionals in relevant business units. Your ability to effectively liaise with key stakeholders will be instrumental in achieving recruitment success.</li><li><strong>HR Initiatives:</strong> Get involved in various HR initiatives as needed, contributing your expertise to other areas of human resources.</li></ul>
<p><strong>Requirements:</strong></p>
<ul><li><strong>International Recruitment Experience:</strong> You should bring a minimum of 2-3 years of experience in international recruitment to the table.</li><li><strong>Leadership Skills:</strong> This role will position you as a partner to hiring managers, so strong leadership skills are essential.</li><li><strong>Adaptability:</strong> Flexibility and adaptability are key in our fast-paced environment.</li><li><strong>Results-Oriented:</strong> We're looking for someone who thrives on achieving results and can influence others effectively.</li><li><strong>Hardworking:</strong> Your dedication and hardworking nature will be crucial in delivering recruitment excellence.</li><li><strong>Career Growth:</strong> An eagerness to continue developing your recruitment skills and expertise is highly valued.</li><li><strong>Global Reach:</strong> Be prepared to work across different time zones, as we have teams in Australia and the US.</li><li><strong>Language skills: </strong>English (advanced), Russian (professional working).</li></ul>
<p><strong>What do we offer:</strong><strong><br></strong></p>
<ul><li><strong>REMOTE OPPORTUNITY</strong> to work full time;</li><li><strong>Vacation</strong> 28 calendar days per year;</li><li><strong>7 wellness days per year</strong> (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;</li><li><strong>Bonuses up to $5000 </strong>for recommending successful applicants for positions in the company;</li><li>Full payment for <strong>professional training, international conferences and meetings;</strong></li><li>Corporate discount for <strong>English lessons;</strong></li><li>​<strong>Health benefits. </strong>If you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee, according to the paychecks. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);</li><li>​<strong>Workplace organization. </strong>The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;</li><li><strong>Internal gamified gratitude system: </strong>receive bonuses from colleagues and exchange them for time off, merch, team building activities, massage certificates, etc. </li></ul>
<p><strong>Sounds good? Join us now!</strong> </p></div>

Playrix, a leading mobile game developer, is seeking a dynamic Customer Support Representative to join its team. This role will focus on providing technical support for the company's free-to-play mobile games across multiple platforms. You will be responsible for managing player tickets, offering technical advice and assistance, resolving issues swiftly, and collaborating with various departments to ensure seamless solutions. Your role will involve engaging with a global player base and utilizing research skills to enhance support services.  

Customer Support Representative (German and Russian)

<div class="container container--text container--first-on-page job-vacancy"><nav class="breadcrumbs job-vacancy__breadcrumbs"><ul class="breadcrumbs__list"><li class="breadcrumbs__item"></li><li class="breadcrumbs__item"></li></ul></nav><div class="header-block header-block--large-padded"><h2 class="header-block__header h2--middle">Customer Support Representative (English)</h2><div class="header-block__subheader subheader"></div></div><h2>About the company</h2><div class="job-single-page__text job-single-page__text--disclaimer"><p>
    Playrix is ​​one of the most successful mobile game development companies  in the world. In terms of mobile application revenue, we rank first in Europe  and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.
</p></div><h2>Team, about the role</h2><div class="job-single-page__text job-single-page__text--role-about"><p>
Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic <b>Customer Support Representative</b> based in <b>Ireland</b>.<br>
 <br>
 By joining us, you'll have the opportunity to assist and support the players of such hit game&nbsp;as <b>Fishdom</b>, enjoyed by millions of people worldwide.<br>
</p><p></p></div><h2>Tasks</h2><div class="job-single-page__text job-single-page__text--responsibilities"><ul>
	<li>Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)</li>
	<li>Engaging with a global player base, offering technical advice and assistance</li>
	<li>Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions</li>
	<li>Using your research skills to come up with solutions and enhance our support services</li>
</ul></div><h2>Requirements</h2><div class="job-single-page__text job-single-page__text--requirements"><div>
	<ul>
		<li>Excellent communication skills in English, both verbal and written</li>
		<li>A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise</li>
		<li>Experience playing mobile games is preferred </li>
	</ul>
</div>
 <br></div><h2>Our Perks</h2><div class="job-single-page__text job-single-page__text--our-perks"><h5>Flexibility at work<br>
 </h5>
<p>
</p>
<ul>
	<li>For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.</li>
</ul>
<p>
</p>
<h5>Caring for health and well-being</h5>
<ul>
	<li>We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.</li>
	<li>
	We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.</li>
	<li>
	We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.</li>
</ul>
<h5>Professional development and education</h5>
<ul>
	<li>We pay for participation in specialized conferences and courses and hold our own internal conferences.</li>
	<li>
	We offer discounts on English language courses and courses for the languages of the countries in which the company operates.</li>
</ul>
<h5>Events and merch</h5>
<ul>
	<li>We regularly hold offline events like team meetings, big corporate parties, and informal office parties.</li>
	<li>
	We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.</li>
	<li>
	We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.</li>
</ul></div><h2>Work Format</h2><div class="job-single-page__text job-single-page__text--work-format"><p>Remote or from one of the company’s offices</p><p></p></div><div class="job-single-page__text"></div><div class="job-single-page__text"><p><span class="job-single-page__text--share-label">Share this job</span><span class="share"></span></p></div></div>