Field Service Technician II
Job Summary
Job Description
The Field Service Technician II at AGS is responsible for installing, upgrading, and maintaining gaming equipment in casinos. This role requires troubleshooting technical issues, completing detailed reports, and providing excellent customer service. Responsibilities include preventative maintenance, inventory management, and participation in a weekly on-call rotation. The ideal candidate possesses basic knowledge of AC/DC electronics and computer networking, proficiency in Microsoft Office Suite, and the ability to lift up to 50 pounds. The position involves travel to different casinos within the territory and requires obtaining a license through the Nevada Gaming Control Board (NGCB) and/or other relevant gaming jurisdictions.
Must have:
- Install, upgrade, and maintain gaming equipment
- Troubleshooting and repair of technical issues
- Complete detailed reports and documentation
- Excellent customer service skills
- Basic AC/DC electronics and networking knowledge
- Proficient in Microsoft Office Suite
- Ability to lift up to 50 pounds
- Nevada Gaming Control Board (NGCB) License
Good to have:
- Gaming experience
- Experience with casino gaming equipment
Perks:
- Healthcare
- Dental
- Vision
- Paid Time Off
- 401(k) Plan
- Tuition Assistance
3 skills required
Job Details
Job Description
Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!
At AGS, we take various factors into account when determining compensation, such as your skills, experience, industry and technical knowledge as well as geographic work location. These factors can lead to variations in base pay. The projected starting salary range is $25.75 - $31.50 per hour (DOE), though the final offer may be outside of this range. We adhere to all local pay regulations and requirements.
As a valued employee, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid time off, a generous 401(k) plan, tuition assistance, and much more.
What You’ll Do:
🛠 Tech-Savvy Tasks: Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.
🔧 Maintenance Master: Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!
📝 Report Wizard: Complete paperwork and reports like a pro—timely, detailed, and accurate.
🏆 Customer Service Champion: Provide “best-in-the-business” service to our customers…internal and external.
⚡ Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.
📦 Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
⏰ On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24/7.
🛡 Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.
What You Bring to the Table:
🏫 Education: High School diploma or GED
🚗 License to Drive: A valid driver’s license, vehicle insurance
💻 Tech Skills: You’re a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we’ll help you level up!).
🖧 Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).
🛠 Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
📅 Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
📜 Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
What You’ll Love About This Role:
🚗 Adventure Awaits: Traveling to the different casinos and customers in your territory
📈 Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
💻 Techs Unite: Work with the latest and greatest casino gaming equipment—if you’re into gaming, you’ll love this!
🛠 Hands-On Work: It’s a job where you’ll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!
Physical & Work Environment:
👟 You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.
💪 Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!).
Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).
Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
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About The Company
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.
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