Pipeline TD Coordinator

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Job Description:

This role is considered Hybrid, which means the employee will work 2-3 days onsite at a Company designated location and occasionally from home.

Position Summary

We are looking for a Pipeline TD Coordinator based in our Vancouver studio to assist the Pipeline Technology team in Vancouver.

What You’ll Do

This position coordinates between PipelineTD and Technology teams.

Show Pipeline Support

• Manages internal show ticket triage, including proper issue classification, data integrity and communication.

  • Maintains production issue ticketing system with priority updates, stakeholder follow-up and escalation to engineering from Pipeline TDs.

  • Validates production urgency for any high priority issues. Avoids derailing existing commitments.

  • Work with engineering’s Technical coordinator of escalation, triage and any overlap between Pipeline TDs, Technical Project Managers and engineering.

  • Follows up on feedback and comments from show issues.

  • Under the guidance of Pipeline TD Leadership, helps coordinate priorities between CG Supervision and Pipeline TDs. 

• Coordinates show support meetings between Pipeline TD Leadership and CG Supervisors to keep regular sync on priorities across shows. Maintains a record of weekly show priorities and commitments.

Liaising with Technology

• Updates and communicates to teams on technology schedule and any schedule changes that may arise.

• Identifies opportunities with technology teams and technology coordinator to identify projects for PipeTDs. 

• With the assistance of Pipeline TD Leadership, evaluates Pipeline TD skill sets for issue/project assignments.

Team Support

• Schedules show check in meetings with relevant production teams.

• Creates, updates and maintains PipeTD calendar including show check-in meetings, ergos, etc.

• Records and communicates meeting notes.

• Handles basic administrative tasks for the department, including facilitating scheduling of training for new-hires.

What We’re Looking For

• You have at minimum 2 years of project or production coordination experience in VFX production, gaming or software development or similar experience to prepare you for the job.

• You have experience with issue tracking systems like Jira, Shotgrid.

• You are familiar with documenting workflows using systems like Confluence.

• You have exceptional verbal and written communication skills and can get ideas across in a clear and concise manner.

• You have knowledge of project management methodologies and tools, ideally including knowledge of Agile software development frameworks.

• An intuitive understanding of the demands of a fast-paced, creatively-driven visual effects production environment.

• A readiness to trust others, be trustworthy.

• An ability to express yourself concisely, a willingness to speak up, and a conviction to keep everyone informed of progress and issues.

Desirable Experience

• Coordinated one or more teams providing direct support to clients.

• Experience supporting a technical team and their production stakeholders.

• Experience with facilitating multisite communications and scheduling.

• Great communication skills to coordinate interdepartmental, sometimes cross facility, needs and schedules.

• Basic understanding of the VFX pipeline workflow.

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