Casumo

Responsible Gaming and Affordability Analyst

Business Intelligence Engineer

Sportsbook Product & Operations Manager

Platform Engineer

Data Protection Assistant

Communications Designer / 2D/3D Animator

Communications Designer / Videographer

Sorare 

Player Experience Specialist

Rocket Science


Software Engineer - Backend

GameChanger 

Product Design Manager, Core Services

FitXR

Freelance / Contract VFX Artist (Unity)

Starbreeze Studios

Gameplay Programmer (Project Baxter)

Framestore

Crowd TD- January to March 2025

EveryMatrix

Senior Front-end Developer

11 bit studios


Community Specialist (Marketing & Communications)

Sorare seeks a Player Experience Specialist to provide world-class support to its users.  Responsibilities include handling 100+ support tickets daily, identifying and escalating common issues, collaborating with product and tech teams, updating the Help Center, and mentoring new hires.  The ideal candidate possesses excellent communication skills, patience, and problem-solving abilities.  Experience in customer service or startups is a plus, as is knowledge of sports, gaming, NFTs, and blockchain technology. This role requires weekend coverage (Thursday-Monday) and a hybrid work schedule in NYC.

Come join the team responsible for creating the future of fantasy football, basketball, and baseball. #OwnYourGame

Brand Artist - Internship

Senior Software Engineer, iOS

Head of People

Head of Design

<div class="_descriptionText_4fqrp_201">At Sorare, we bet on passionate and innovative people! Are you looking for an empowering environment to grow professionally and personally? Join us in this tremendous adventure!<h2> Our Mission</h2>Sorare is a fantasy sports gaming experience and marketplace featuring officially licensed digital player cards. With Sorare you build legacy teams –&nbsp; buying, selling, collecting and trading player cards -- and compete with them in free-to-play fantasy games to win rewards week over week and season over season, just like a professional sports owner.Sorare is revolutionizing digital sports fandom, and now has over 3,5 million users across 180 countries. More than 300 iconic teams, clubs, and organizations including the Premier League, La Liga, Bundesliga, Serie A, MLS, NBA, NBPA, MLB, MLBPA, and many others have partnered with Sorare to build the next sports entertainment giant.<h2> Our Journey</h2>Sorare was founded by Nicolas Julia and Adrien Montfort in 2018 in Paris to bring sports fans across the globe closer to the players, teams, and leagues they love.With 130-plus employees across France and US, Sorare is one of Europe’s fastest-growing startups and recently raised a $680 million Series B funding round from world-class investors including SoftBank, Accel, and Benchmark. Sorare also has athletes Serena Williams, Zinedine Zidane, Rio Ferdinand, Antoine Griezmann, Gerard Piqué, Blake Griffin, and Rudy Gobert among its investors, ambassadors, and advisors.<h2>Our Values</h2><ul style="min-height:1.5em"><li>Own your game: Think and act like an owner, and expect your teammates to do the same. You are an “entrepreneur” empowered to make decisions and own the outcomes.</li></ul><ul style="min-height:1.5em"><li>Build with the fans, and for the fans: Have an obsession for high-quality user experiences. Engage our community with transparency to build trust and learn from the fans to deliver effective changes.</li></ul><ul style="min-height:1.5em"><li>Run fast: Take bold risks and outpace the competition in an ever changing environment. Have a bias for action (connected to team goals) and strive to ship and iterate.</li></ul><ul style="min-height:1.5em"><li>Have fun and bring joy: Sports have the power to unite people around the world, and as fans ourselves, we believe it is a privilege to work in this industry.</li></ul><ul style="min-height:1.5em"><li>Win as a team: We are all in this together as one team, win or lose. Inspire your teammates to always be better.</li></ul>Please note that Sorare is a hybrid work company; employees are required to be in office 3 days a week.&nbsp;<h2>&nbsp;As a Player Experience Manager at Sorare, you will:</h2>Sorare is seeking a Player Experience Specialist to join the Player Experience team. Sorare’s Player Experience team plays a critical role in assisting players throughout their entire Sorare experience, including players who are just joining Sorare and may not understand the process, to players with more experience who have more nuanced and difficult problems to solve. This includes a close partnership with engineering &amp; product to address bugs or technical issues that may impact the entire player base.As a Player Experience Specialist your main mission is to support our users to ensure that their problems are solved, their questions are answered, to ensure Sorare is able to deliver a world-class player experience and continue to build on our existing brand reputation. Sorare is a collaborative and team oriented environment.&nbsp;This is weekend coverage, the working days will be Thursday - Monday.You will become an expert in Sorare products. You will learn to identify problems, solve them efficiently, and elevate them to other team members when necessary if you cannot solve them yourself.By becoming an expert in Sorare and our products, and helping us grow our worldwide community of players, you will create opportunities for yourself within Sorare.<h2>Responsibilities:</h2><ul style="min-height:1.5em"><li>Ability to solve an upwards of 100 or more customer support tickets per day</li><li>Learn to identify common problems (e.g. multiple tickets, same issue) and escalate to propose solutions for operational efficiency</li><li>Escalate tickets and customer support needs as needed (e.g. tier two support, trust &amp; safety, engineering, etc.)</li><li>Communicate with product and tech teams effectively via actionable information (i.e. not just what is happening but also the implications) to ensure they have the proper context to fix problems</li><li>Maintain and update our Help Center articles and knowledge base</li><li>Support operational efficiency of the team by helping to build on our existing processes, act as a mentor to new hires through an onboarding plan and participate in hiring as needed</li></ul><h2>The ideal candidate:</h2><ul style="min-height:1.5em"><li>Excellent written and verbal communication skills in English (additional languages skills a plus)</li><li>Strong active listening skills</li><li>Motivated: You will need to be proactive to identify, solve, and anticipate problems</li><li>Patience, professionalism, and empathy: Provide world-class support to all customers</li><li>Prior experience in customer service or startup environments is a plus</li><li>Knowledge of sports, gaming, answering social media direct messages, and/or NFTs and blockchain technology is a plus</li><li>Willingness and eagerness to learn about sports, gaming, NFT, and crypto</li><li>Experience with Zendesk or other ticketing systems are a plus</li><li>Must be willing to work in a hybrid schedule in NYC</li><li>You have an entrepreneurial spirit, demonstrating a proactive approach to problem-solving and decision-making.</li><li>You take accountability as a self starter who can work independently towards objectives</li></ul><h2>Perks</h2><ul style="min-height:1.5em"><li>Stock Options - We want all our employees to contribute to the success of Sorare and we will award stock options so you can share in our success as we grow</li><li>Health Care - Great medical, dental, and vision insurance options</li><li>Wellness Benefit - Sorare contributes to employees wellness ($80 monthly gym membership reimbursement)</li><li>Pre-Tax Commuter Benefit - Sorare covers $132 in commuter costs</li><li>Latest Tech - We cover equipment such as monitors, computer, and headphones</li><li>Lunch - Sorare will contribute to their employees lunch expenses</li><li>Unlimited Paid Time Off in addition to observed company holidays</li></ul><h2>Our Hiring Process</h2><ul style="min-height:1.5em"><li>Step 1: Recruiter Screen (30 min)</li><li>Step 2: Hiring Manager Screen</li><li>Step 3: Case Study + Panel interviews</li><li>Step 4: Reference Check &amp; Offer</li></ul>Sorare is an equal opportunity employer committed to an inclusive and diverse workplace. All applicants will be considered for employment without attention to: race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other basis prohibited by law.As we are an international company, please note we speak English in the workplace. Please apply for the role with an English CV so we can process your application.Compensation Range: $60K - $70K</div>

Casumo is seeking a Responsible Gaming and Affordability Analyst to join their team. The role will involve assisting in maintaining Casumo's safer gambling strategy, including developing policies, processes, and tools. Responsibilities include interacting with players who require assistance with Responsible Gaming and Affordability matters, conducting account analysis to identify Problem Gambling activities, spreading Responsible Gaming awareness within the company, supporting the Head of Player Safety with training sessions, performing affordability checks, and ensuring accounts remain updated. The ideal candidate will have knowledge of iGaming, Sports betting, and player behavior, proficiency in English, and experience in a similar role.  They will be creative, proactive, and willing to learn, with excellent numerical and analytical skills.  The role offers a variety of perks, including private health insurance, wellness incentives, flexible national holidays, Work From Anywhere options, gourmet lunches, and access to training courses.

<div class="mx-auto max-w-[750px] prose font-company-body overflow-hidden break-words [&amp;_ol_li_li]:list-[lower-alpha]" data-controller="careersite--responsive-video">
 Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Join us at Casumo, where you are invited to be your authentic YOU-MO! <figure style="border:0px solid rgb(238, 239, 242);margin:24px auto;padding:0px;clear:both;font-style:normal;font-weight:400;text-align:start;text-indent:0px;white-space:normal;color:rgb(37, 37, 37);font-family:Poppins;font-size:21px;letter-spacing:normal;background-color:rgb(255, 255, 255);"></figure>Company Overview:Welcome to Casumo, your passport to a world of fun, excitement, and responsible gaming. We're an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce? A blend of innovation, security, and a dash of playful charm. Nowadays, we're on the hunt for a dynamic Responsible Gaming and Affordability Analyst to join our team!Position Overview:Casumo is committed to ensuring that our players are playing in a safe environment and that they can make informed decisions about their gambling activity. This role will assist in maintaining Casumo’s safer gambling strategy and assist in projects relating to safer gambling, affordability and anti-money laundering. This will include developing policies, processes and tools.Responsibilities:<ul>
<li>Interaction with players who require assistance with Responsible Gaming and Affordability matters when required.</li>
</ul><ul>
<li>Serving as the first point of escalation for all Responsible Gaming and Affordability cases and queries from other teams.</li>
</ul><ul>
<li>Conducting the analysis of player accounts to identify activities related to Problem Gambling.</li>
</ul><ul>
<li>Spreading Responsible Gaming awareness as an integral part of our daily operations within the whole company.</li>
</ul><ul>
<li>Supporting the Head of Player Safety with new member onboarding and ad hoc training sessions for different business areas.</li>
</ul><ul>
<li>Performing affordability checks.</li>
</ul><ul>
<li>Ensuring accounts remain updated in line with record-keeping requirements.</li>
</ul><ul>
<li>Developing as an expert in the field and sharing that knowledge with the player-facing teams.</li>
</ul><ul>
<li>Cooperation with the Payments, Ambassadors, Loyalty, and Marketing teams to develop and improve our internal procedures.</li>
</ul> Requirements:<ul>
<li>Knowledge of iGaming, Sports betting and player behaviour - preferred.</li>
</ul><ul>
<li>Proficiency in English.</li>
</ul><ul>
<li>Proficiency in Spanish, Swedish or Finnish will be considered an asset.</li>
</ul><ul>
<li>Previous experience in a similar role is considered an advantage.</li>
</ul><ul>
<li>24/7 flexibility when required.</li>
</ul><ul>
<li>You are creative, proactive and willing to learn.</li>
</ul><ul>
<li>You are dynamic and accurate.</li>
</ul><ul>
<li>Excellent numerical and analytical skills.</li>
</ul><ul>
<li>You are a team player and bring positive spirit.</li>
</ul><ul>
<li>Ability to work in shifts, with office presence.</li>
</ul>The Perks:Our Malta Office: Being a part of the Casumo group provides an unparalleled experience. You’ll find yourself surrounded by the brightest minds within the most inspiring and collaborative office spaces! In addition to that, you’ll enjoy:<ul>
<li>Private health insurance 
</li>
<li>Wellness incentives, including a fitness allowance and mental well-being services 
</li>
<li>Flexible national holidays: public holidays mean more time off, choose how and when to enjoy them! 
</li>
<li>2 weeks Work From Anywhere (increased to 4 weeks after longer duration of employment within the Company): explore the world while working remotely 
</li>
<li>Gourmet lunches and healthy snacks prepared by our in-house chef 
</li>
<li>Variety of discounts from local vendors 
</li>
<li>Access to some of the greatest tools and platforms for developing your professional skills and building success within your role 
</li>
<li>A range of training courses, known as Casumo College, for continuous learning and growth 
</li>
<li>Social events for building strong relationships with colleagues from all across the organisation</li>
</ul>Our Macedonia Office:<ul>
<li>Private health insurance 
</li>
<li>Wellness incentives, including a fitness allowance and mental well-being services 
</li>
<li>2 weeks Work From Anywhere (increased to 4 weeks after longer duration of employment within the Company): explore the world while working remotely 
</li>
<li>Office lunches - twice a week 
</li>
<li>Access to some of the greatest tools and platforms for developing your professional skills and building success within your role 
</li>
<li>A range of training courses, known as Casumo College, for continuous learning and growth 
</li>
<li>Social events for building strong relationships with colleagues from all across the organisation</li>
</ul>Our ABC values: ASPIREAt Casumo, "aspire" means pushing beyond the ordinary and transforming obstacles into stepping stones. Challenges are our breakfast of champions, and comfort zones are out of bounds. Mediocrity? Left behind. Our mantra? Dream big, aim high, and always be ready for the next adventure in innovation.BELIEVEBelief at Casumo isn't just a feel-good sticker; it's the glue that binds us. Turning "me" achievements into "we" victories, we're a tight-knit crew of dreamers, doers, and relentless supporters. With a high-five arsenal and a trusty cheerleading squad, we're on a mission to prove that together, we're not just strong; we're Casumo strong.CARECare is our secret ingredient, the cherry on top of our game. It's not only about ensuring our players have a blast (responsibly, of course); it's about weaving a fabric of support so tight, even the toughest challenges can't tear us apart. From tailoring player experiences to being there for each other, we're all about creating memorable moments.
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