Field Service Technician I

2 Weeks ago • All levels • Administrative • $53,600 PA - $62,400 PA

Job Summary

Job Description

The Field Service Technician I at AGS is responsible for installing, upgrading, and maintaining gaming equipment in various casino locations. This role requires troubleshooting technical issues, completing detailed reports, providing excellent customer service, managing inventory, and participating in an on-call rotation. Successful candidates will possess basic knowledge of AC/DC electronics and computer networking, strong problem-solving skills, and proficiency in Microsoft Office Suite. The position involves physical work, including lifting up to 50 pounds and working in diverse environments. The ability to obtain a license through the Nevada Gaming Control Board (NGCB) is a requirement.
Must have:
  • Install, upgrade, maintain gaming equipment
  • Troubleshooting technical issues
  • Excellent customer service
  • Complete detailed reports
  • Basic AC/DC electronics & networking knowledge
  • Valid driver's license
  • Microsoft Office Suite proficiency
Good to have:
  • Gaming experience
  • Advanced computer networking knowledge
Perks:
  • Healthcare
  • Dental
  • Vision
  • Paid time off
  • 401k
  • Tuition assistance

Job Details

Job Description

🎰 Join the Game: Become a Field Service Technician at AGS! 🎰 
 
Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!
At AGS, we take various factors into account when determining compensation, such as your skills, experience, industry and technical knowledge as well as geographic work location. These factors can lead to variations in base pay. The projected starting salary range is $25.75 - $30.00 per hour (DOE), though the final offer may be outside of this range. We adhere to all local pay regulations and requirements.
 
As a valued employee, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid time off, a generous 401(k) plan, tuition assistance, and much more.

What You’ll Do:
 
🛠 Tech-Savvy Tasks: Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.
🔧 Maintenance Master: Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!
📝 Report Wizard: Complete paperwork and reports like a pro—timely, detailed, and accurate.
🏆 Customer Service Champion: Provide “best-in-the-business” service to our customers…internal and external.
 Troubleshooting Superstar: Fix service incidents quickly and efficiently and escalate issues when needed.
📦 Inventory Hero: Keep track of the necessary parts and inventory to stay on top of your game.
 On-Call Rotation: Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24/7.
🛡 Safety First: Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.

What You Bring to the Table:
 
🏫 Education: High School diploma or GED
🚗 License to Drive: A valid driver’s license, vehicle insurance
💻 Tech Skills: You’re a problem solver, with basic knowledge of AC/DC electronics and computer networking (no need to be an expert, we’ll help you level up!).
🖧 Experience: Knowledge in electronics/computer networking (gaming experience? Bonus points!).
🛠 Tools of the Trade: Basic computer skills and a good understanding of Microsoft Office suite (Word, Excel, Outlook).
📅 Flexibility: A sometimes-changing schedule and the ability to work mornings, nights, weekends, and holidays as needed (because gaming never sleeps).
📜 Compliance: Ability to get licensed through Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
What You’ll Love About This Role:
🚗 Adventure Awaits: Traveling to the different casinos and customers in your territory
📈 Growth Potential: You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
💻 Techs Unite: Work with the latest and greatest casino gaming equipment—if you’re into gaming, you’ll love this!
🛠 Hands-On Work: It’s a job where you’ll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!

Physical & Work Environment:
 
👟 You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.
💪 Ability to lift up to 50 pounds and occasionally push/pull up to 200 pounds (Teamwork makes the dream work here!).
Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).

Note: All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer.
 

Similar Jobs

Aristocrat Gaming - Account Manager

Aristocrat Gaming

St. Julian's, Malta (Hybrid)
1 Week ago
Tesla - Security Officer

Tesla

Brandenburg, Germany (On-Site)
8 Hours ago
Keywords Studios (Player Support) - Korean Game Localization Testers

Keywords Studios (Player Support)

Suginami City, Tokyo, Japan (On-Site)
5 Months ago
SSC Technologies - Senior Associate - Private Equity / Hedge Fund Accounting

SSC Technologies

Atlanta, Georgia, United States (Hybrid)
3 Months ago
NinjaVan - Business Development Manager (Fulfillment)

NinjaVan

Jakarta, Jakarta, Indonesia (On-Site)
4 Months ago
Jam City - System Administrator III

Jam City

Culver City, California, United States (Hybrid)
1 Month ago
InvenioLSI - SAP Associate Consultant - Application Suppport

InvenioLSI

India (On-Site)
2 Months ago
Company3 Method Studios - System Engineer

Company3 Method Studios

Hollywood, Florida, United States (On-Site)
2 Months ago
Microsoft - Technical Support Engineer

Microsoft

Bengaluru, Karnataka, India (Hybrid)
2 Weeks ago
PlayStation Global - Sr. People Tech & Services, Talent Systems

PlayStation Global

London, England, United Kingdom (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Tesla - Facilities Coordinator, Facility – South

Tesla

Fuenlabrada, Community Of Madrid, Spain (On-Site)
8 Hours ago
Simpliwork - Associate Manager - Design

Simpliwork

Bengaluru, Karnataka, India (On-Site)
5 Months ago
CAE - Simulator Technician

CAE

Sepang, Selangor, Malaysia (On-Site)
4 Months ago
Nintendo - Senior Advertising Specialist

Nintendo

Redmond, Washington, United States (Hybrid)
6 Months ago
The Walt Disney Company - Coordinator, Paid Media

The Walt Disney Company

Seoul, South Korea (On-Site)
1 Month ago
Daybreak Game Company LLC - QA Analyst (Temp)

Daybreak Game Company LLC

San Diego, California, United States (On-Site)
7 Months ago
Keywords Studios (Player Support) - German Game Localization Testers

Keywords Studios (Player Support)

Suginami City, Tokyo, Japan (On-Site)
5 Months ago
Razer - Product Marketing Specialist

Razer

Tokyo, Japan (Hybrid)
3 Months ago
InvenioLSI - SAP MM/Ariba Consultant

InvenioLSI

India (On-Site)
3 Months ago
The Walt Disney Company - Editorial Manager, Features – National Geographic

The Walt Disney Company

Washington, District Of Columbia, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in California, United States

Ziff Davis - Director - Sales & Business Development

Ziff Davis

Boston, Massachusetts, United States (Remote)
3 Months ago
IGT - Systems Engineer

IGT

Alaska, United States (Remote)
2 Months ago
Egnyte - Staff Software Engineer

Egnyte

Mountain View, California, United States (Hybrid)
3 Months ago
Twitch - Product Manager - Community

Twitch

San Francisco, California, United States (On-Site)
1 Month ago
Polygon Labs - Senior Legal Counsel

Polygon Labs

United States (Remote)
3 Days ago
Aspyr Media - Head of Production

Aspyr Media

Austin, Texas, United States (On-Site)
8 Months ago
PlayStation Global - Senior Director, AI Governance

PlayStation Global

Aliso Viejo, California, United States (Hybrid)
3 Days ago
Next Level Business Services - Techno Functional OTBI

Next Level Business Services

Pleasanton, California, United States (On-Site)
3 Months ago
HoYoverse - Senior Brand Marketing Manager [USA]

HoYoverse

Santa Monica, California, United States (Remote)
8 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Knuddels - System Administrator*in (m/w/d) - remote oder Karlsruhe

Knuddels

Karlsruhe, Baden-Württemberg, Germany (Remote)
6 Months ago
PwC - SAP - Basis + S/4 HANA + Cloud- Senior Associate  -Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Warner Bros Discovery - Sr Analyst, Procure to Pay Invoice Processing

Warner Bros Discovery

Mexico City, Mexico City, Mexico (On-Site)
2 Months ago
Trek - Service Advisor

Trek

Detroit, Michigan, United States (On-Site)
1 Month ago
ION - DBA Administrator

ION

Italy (Hybrid)
4 Months ago
Procore Technologies - Staff IT Systems Engineer

Procore Technologies

Pune, Maharashtra, India (On-Site)
4 Months ago
Every matrix - Trainee-Junior Incident Manager

Every matrix

Lviv, Lviv Oblast, Ukraine (Hybrid)
6 Days ago
Trek - Seasonal Service Technician/Builder

Trek

Columbus, Ohio, United States (On-Site)
3 Months ago
Netflix - EMEA Payroll Specialist

Netflix

Manila, Metro Manila, Philippines (Hybrid)
2 Weeks ago
Aristocrat Gaming - Senior Systems Engineer

Aristocrat Gaming

Noida, Uttar Pradesh, India (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.


Washington, District Of Columbia, United States (On-Site)

Shawnee, Oklahoma, United States (On-Site)

Arizona, United States (On-Site)

Oklahoma City, Oklahoma, United States (On-Site)

New Hampshire, United States (On-Site)

Nevada, United States (On-Site)

Nevada, United States (On-Site)

Nevada, United States (On-Site)

Nevada, United States (On-Site)

California, United States (On-Site)

View All Jobs

Get notified when new jobs are added by AGS - American Gaming Systems

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug