Business Systems Analyst - 12+ months

Role Overview:

This position is for a temporary engagement through our staffing partner DZConneX (Yoh Services). The anticipated duration of this engagement will vary and will be a minimum of 12 months.

This multi-faceted role encompasses Business Systems Analysis, Project Management, and Business Analysis responsibilities. The Analyst will support the PlayStation Studios QA business group, a part of Sony Interactive Entertainment.

Joining an established Business Systems team, the candidate will work with diverse technologies across a wide landscape. This role requires immediate engagement in project analysis and delivery, ensuring project management and analysis improve the quality of deliverables.

What you will be doing:

Project Planning and Maintenance

• Build strong relationships with stakeholders to ensure effective collaboration.
• Support project delivery with planning, communication, and risk management.
• Address issues and feature requests during the support stage.
• Oversee system management, troubleshooting, and documentation maintenance.

Business Systems Analysis

• Gather and analyze business requirements through various methods.
• Identify process optimization opportunities and reconcile conflicting stakeholder goals.
• Review design documents and test plans for alignment with business needs.
• Train end users and document procedures for business applications.

Application Support

• Develop and maintain test cases to ensure comprehensive coverage.
• Collaborate with teams to perform thorough testing and ensure high-quality releases.
• Report issues clearly and assist developers in resolving them effectively.
• Support users by addressing technical issues and system usage queries.

What we are looking for:

• Experience in business systems management, implementation, and technical project management for medium to large-scale projects.
• Proficiency in Business Systems Analysis, IT administration, and user support.
• Familiarity with global organizations, agile environments, and QA testing (preferred).
• Knowledge of business systems, database design, SDLC, and process mapping.
• Exposure to ServiceNow, Salesforce, or similar enterprise CRM tools (a plus).
• Good communication, organisational, and problem-solving skills.
• Ability to convey complex ideas effectively to diverse audiences.

Desirable skills:

• Familiarity with different development methodologies.
• Familiarity with gaming industry will be considered a strong asset.

Benefits:

• 25 days holiday per year
• Flexitime working (where approved)
• Free car parking facilities
• On Site Gym
• Subsidised Café
• On site bar
• Access to cycle garage and showers