Trade Desk Representative - Client Services (German Speaking)

4 Months ago • 2 Years + • Administrative • Finance

Job Summary

Job Description

Join Interactive Brokers as a Trade Desk Representative in London, supporting clients with complex trade queries. You'll need in-depth financial market knowledge, fluency in German and English, and strong problem-solving skills. A hybrid working model allows for flexibility and daily company-paid lunch is provided.
Must have:
  • Financial Market
  • German Speaking
  • Problem Solving
  • Client Service
Good to have:
  • Italian Speaking
  • FINRA SIE
  • Series 7
  • Advanced Excel
Perks:
  • Hybrid Working
  • Company Lunch

Job Details

We seek driven German speaking applicants to join our Trade Desk Representative team in London. Supporting our clients via tickets, chats and phone calls with more complex trade related queries is the main focus for this position. So, a keen attention to detail and in-depth knowledge of financial markets and methodologies mixed with a passion for professional representation are important for this role.

Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide. IBUK is part of a global group of financial services companies based in the US with over $14 billion in equity capital and publicly traded under the symbol “IBKR.”  

Due to expansion, we recently relocated our office to a fantastic City of London tower on Fenchurch Street, where we currently operate a hybrid working model. You will be pleased to hear we offer lunch from a selection of vendors every day you are in the office.

Key Responsibilities:

  • Investigation of client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries
  • Resolve routine and complex client inquiries, concerns, and complaints thoroughly and expeditiously via telephone, tickets, and chats, utilizing sound judgment emphasizing courtesy.
  • Familiarize yourself with proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
  • Assist and support the Quality Assurance Department with complaint resolution.
  • Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups worldwide.
  • Analyse existing systems and procedures to recommend and assist in implementing enhancements. Contribute to the development of client service systems, policies and procedures.

Qualifications & Experience

  • University degree (NFQ level 7) in finance, economics, or relevant work-based experience
  • Ideally, a minimum of two years of financial industry experience
  • In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulations
  • Excellent product knowledge: Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDs
  • Strong PC technologies proficiency: Advanced Excel, Office Suite, Email
  • Trouble-shooter with a critical thinking mindset, passionate about technology and financial markets
  • Self-starter, able to handle stress, with the ability to work independently and as part of a team.
  • Fluent in English with strong verbal and written communication skills.
  • Additional languages required: German or Italian. Other languages are a plus.
  • FINRA SIE and Series 7 or interest in obtaining the certification.

Location and hours:

20 Fenchurch Street, London, EC3M 8AF

9am – 6pm, Monday – Friday

Benefits:

  • Career support and development
  • Salary commensurate with experience
  • Performance-based discretionary cash bonus scheme
  • Discretionary stock grant
  • Group Life Assurance cover
  • Group Income Protection
  • Occupation pension scheme based on Gross earnings
  • Hybrid working model
  • Above statutory annual leave, increasing with service
  • We currently offer daily company-paid lunch and healthy snack options throughout the day (when working from the office)
  • Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants) *
  • Corporate events
  • Travel season ticket loans
  • Cycle to work scheme. 

*on successful completion of the probation period

Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.

If you have what it takes to become part of our London office team, please apply today!

 

Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.

Similar Jobs

Penumbra - Logistics Specialist I

Penumbra

Salt Lake City, Utah, United States (On-Site)
3 Months ago
Sonar Source - Security Governance Officer

Sonar Source

Bochum, North Rhine-Westphalia, Germany (On-Site)
3 Months ago
Activision - 2025 US Summer Internship - Technical Art

Activision

Los Angeles, California, United States (On-Site)
66 Years ago
Forescout Technologies  Inc  - Director of Federal / FedRAMP PMO

Forescout Technologies Inc

Texas, United States (On-Site)
3 Months ago
PlayStation Global - Senior Operations Specialist -  PlayStation Studios Sound

PlayStation Global

Canada (Remote)
4 Months ago
Upstox - Database Administrator

Upstox

Mumbai, Maharashtra, India (On-Site)
3 Months ago
InvenioLSI - SAP BTP Senior Consultant

InvenioLSI

New Delhi, Delhi, India (On-Site)
3 Months ago
Next Level Business Services - Salesforce Technical Architect

Next Level Business Services

Los Angeles, California, United States (On-Site)
3 Months ago
Company3 Method Studios - System Engineer

Company3 Method Studios

Canada (On-Site)
3 Months ago
PwC - Management Assistant (Support team)

PwC

Amsterdam, North Holland, Netherlands (Hybrid)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Zuru - Senior Industrial Designer - Architecture

Zuru

Los Angeles, California, United States (On-Site)
3 Months ago
Activision - 2025 US Summer Internship - Game Engineering

Activision

Boston, Massachusetts, United States (On-Site)
2 Months ago
FedTec - Jr & Sr Technical Proposal Writer

FedTec

India (Remote)
5 Months ago
Sun Studio - Senior/Principal Unity Game Developer (Casual Games)

Sun Studio

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
3 Months ago
The Walt Disney Company - Housekeeping Support - Part Time, $21.70/Hour

The Walt Disney Company

Kapolei, Hawaii, United States (On-Site)
3 Months ago
Make - Senior Software Engineer/Tech Lead - Bridge

Make

Prague, Czechia (Hybrid)
3 Months ago
Hotsourced - Senior Rotoscoping VFX Artist

Hotsourced

India (Remote)
5 Months ago
USE Insider - Scrum Master (Remote)

USE Insider

İstanbul, İstanbul, Türkiye (Remote)
3 Months ago
USE Insider - Sales Development Representative - Taiwan

USE Insider

Taipei City, Taiwan (Hybrid)
3 Months ago
Sony Pictures Entertainment - Talent Relations & Publicity Intern – Spring 2025

Sony Pictures Entertainment

Culver City, California, United States (Hybrid)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in London, England, United Kingdom

Rank group - Player Protection Analyst (6 Month FTC)

Rank group

Sheffield, England, United Kingdom (On-Site)
3 Months ago
Rank group - Team Leader

Rank group

Manchester, England, United Kingdom (On_site)
2 Months ago
FitXR - Art Producer

FitXR

United Kingdom (Remote)
4 Months ago
NXP - Internship Secure Identification Software Engineer

NXP

Glasgow, Scotland, United Kingdom (On-Site)
4 Months ago
Hitachi - Client Director Central Government

Hitachi

London, England, United Kingdom (Hybrid)
3 Months ago
Crunchyroll - Social Media Manager, EMEA

Crunchyroll

London, England, United Kingdom (Hybrid)
2 Months ago
Match Group - EMEA Account Manager

Match Group

London, England, United Kingdom (On-Site)
3 Months ago
TiMi Studio Group - TiMi Europe- Senior business development manager

TiMi Studio Group

London, England, United Kingdom (On-Site)
3 Months ago
Salesforce - Partner Account Manager

Salesforce

London, England, United Kingdom (On-Site)
3 Months ago
Assystems - Planner - MEH

Assystems

Bridgwater, England, United Kingdom (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

Axinous - Intern, International Payroll

Axinous

Sahibzada Ajit Singh Nagar, Punjab, India (On-Site)
2 Months ago
Evolution - Office Coordinator

Evolution

Yerevan, Yerevan, Armenia (On-Site)
3 Months ago
CAE - Simulator Technician II

CAE

Phoenix, Arizona, United States (On-Site)
4 Months ago
Nissan - ASESOR FT AIC

Nissan

Aguascalientes, Aguascalientes, Mexico (On-Site)
4 Months ago
Bally's Interactive - Marketing Coordinator - Events/Promotions

Bally's Interactive

(On-Site)
3 Months ago
HoYoverse - Office Manager (Los Angeles, U.S.)

HoYoverse

Santa Monica, California, United States (On-Site)
8 Months ago
Travelex - EUC Technical Engineer

Travelex

Mumbai, Maharashtra, India (On-Site)
4 Months ago
Warner Bros Discovery - Executive Assistant, SVP Global Creative & Product Development

Warner Bros Discovery

Burbank, California, United States (On-Site)
2 Months ago
PhonePe - Site Reliability Engineer - Systems

PhonePe

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Ness Digital - Gainsight Developer

Ness Digital

United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Greenwich, Connecticut, United States (Hybrid)

Hong Kong Island, Hong Kong (On-Site)

Greenwich, Connecticut, United States (On-Site)

Mumbai, Maharashtra, India (On-Site)

Mumbai, Maharashtra, India (On-Site)

Hong Kong Island, Hong Kong (On-Site)

Chicago, Illinois, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Interactive Brokers

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug