Sr. Sales Operations Analyst at Glean in Palo Alto, California, United States

SPECIAL NOTE ABOUT THIS OPPORTUNITY: Candidates are required to sit in our Palo Alto, CA office 3x a week.

About Glean

We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work.

We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.

Glean was founded by a seasoned team of former Google search and Facebook engineers who saw a need in the enterprise space for their technical depth and passion for AI. We’re a diverse team of curious and creative people who want to help each other get big things done—so we can help other teams do the same.

We're backed by some of the Valley's leading venture capitalists—including Sequoia, Kleiner Perkins, Lightspeed, and General Catalyst—and have assembled a world-class team with senior leadership experience at Google, Slack, Facebook, Dropbox, Rubrik, Uber, Intercom, Pinterest, Palantir, and others.

Sr. Sales Operations Analyst

This role will report directly to the Head of Sales Operations.

Job Duties and Responsibilities

Support sales teams with day-to-day deal desk processes and operational requests
Engage with systems and other cross-functional teams to prioritize business requirements, oversee timelines, test and rollout major business impacting updates
Drive continuous process improvements and automations that can bring scale to how we operate
Report and analyze key business performance metrics, to be utilized for ad-hoc requests, quarterly business reviews
Manage territories / books of business, quota setting process, quarterly revenue forecasting to support headcount growth and strategic planning
Drive cross-functional partnerships to solve business challenges and address key growth opportunities
Be a thought partner to the Sales & Success team and be a subject matter expert within the Sales Operations team

Minimum REQUIRED Knowledge, Skills, and Abilities

3+ years of work experience, preferably in a relevant role, such as Sales Operations, Customer Success Operations, and/or Business Operations
Experience building relationships and working with sales management and executives
Significant/advanced experience with a CRM tool, specifically Salesforce
Advanced analysis skills: expertise working with large and unstructured data sets and building complex models. Deep understanding of Excel or equivalent analytical tools is a requirement
Ability to navigate through and communicate complex ideas effectively - verbally, in writing, and presentations
Ability to thrive in an action-oriented, fast-paced, cross-regional, diverse, and dynamic work environment

Benefits

Competitive compensation
Healthcare
Flexible work environment
401k
Flexible work environment and time-off policy
Transparent culture
Learning and development opportunities
Company events

The standard Base Salary range for this position is 80,000 - 130,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.