Exploring the cosmos of gaming, where every player becomes a space-faring hero.

Daybreak Game Company LLC

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<div class="css-ey7qxc"><div data-automation-id="jobPostingDescription" class="css-1br89jb">Job Description &amp; SummaryPwC is a network of over 328,000 employees in 157 countries focused on providing the highest quality services in the areas of audit, tax advisory, consulting and technology development. We are searching for a highly skilled Power Automate Specialist to join our team. The ideal candidate will possess mandatory certifications in PL-200 and PL-400 and have a strong background in implementing and managing Power Platform projects, particularly those involving more than 500 users. Key Responsibilities: -Design, develop, and implement Power Automate workflows to streamline business processes; -Collaborate with stakeholders to gather requirements and translate them into technical solutions; -Maintain and optimize existing Power Automate solutions to ensure efficiency and effectiveness; -Provide support for troubleshooting and resolving issues related to Power Automate; -Document processes and create training materials for end-users; -Work closely with other members of the Power Platform team to ensure integration and interoperability of solutions; -Stay up-to-date with the latest features and updates in Power Automate and the broader Power Platform ecosystem. Required Qualifications/ Certifications: -Microsoft Power Platform Functional Consultant Associate (PL-200); -Microsoft Power Platform Developer Associate (PL-400); -Proven experience with Power Platform projects, especially those with user bases exceeding 500 users; -Strong understanding of Power Automate, Power Apps, Dataverse; -Proficiency in Microsoft 365 and Dynamics 365; -Knowledge of API integrations and custom connectors; -Strong problem-solving skills and the ability to work independently as well as part of a team; -Excellent communication and documentation skills; -English: B2 and higher. Preferred Qualifications: -Previous experience in a similar role, particularly within large organizations; -Experience with project management tools; -Familiarity with Azure services and tools; -Additional Microsoft certifications related to the Power Platform.Please see our Privacy Statement here: https://www.pwc.com/ua/uk/about/privacy.html Our employees say they are happy to work here — come and check:)</div></div>

Daybreak Games seeks a Customer Service Manager to champion outstanding player support, manage teams, and drive process improvements. Experience in online gaming, strong communication skills, and a passion for game development are essential.

Position Title: Customer Service ManagerStudio/Department: Customer ServiceEmployee Type: Full Time, RegularLocation:San Diego, CA / Remote (Daybreak Approved Remote Locations (CA, WA, TX, NY)Salary Range: $60,000 - $80,000, pay may vary on location.ABOUT OUR STUDIOOur headquarters is where the gaming culture and Southern California lifestyle meet, creating a vibrant work environment that epitomizes our belief that every day should be well played. Daybreak San Diego is the home of Darkpaw Games, creators of the legendary EverQuest and EverQuest II games. This is also the home of Rogue Planet Games, the award-winning MMOFPS PlanetSide 2 developer.The perks of working at Daybreak San Diego extend well beyond the beautiful weather in this prime location. Access to the local gym, as well as on-site fitness classes, game nights, and a strong appreciation for the local craft brew scene (we even turned one of our original game servers into an on-site kegerator), are just some of the ways that make working at Daybreak (San Diego) exciting! Working here is about being part of a community.Find out more about our studio at<a href="https://www.daybreakgames.com" rel="nofollow noopener" target="_blank">www.daybreakgames.com</a>.THE OPPORTUNITYDaybreak Games is looking for a dynamic and creative Customer Service Manager who supports their team and works diligently to maintain, as well as continuously improve, processes to facilitate the highest level of customer support. This position will report to the Sr. VP of Operations.RESPONSIBLITIES:<ul><li>Champion outstanding customer service for all players while maintaining a customer comes first mindset</li></ul><ul><li>Assure agents are assisting customers in a professional and courteous manner</li></ul><ul><li>Manage time, personnel, and resources to ensure the most robust, effective, and efficient support</li></ul><ul><li>Work closely with the creative development team to assess, create, and implement innovative solutions</li></ul><ul><li>Use analytics to evaluate and act upon KPIs—use this data to drive process and flow improvements</li></ul><ul><li>Render policy and judgment calls; use discretion to prescribe disciplinary action in accordance with set guidelines</li></ul><ul><li>Coach and mentor teams to uphold high performance and positive morale</li></ul><ul><li>Facilitate excellent communication between studio leads and Customer Service department</li></ul><ul><li>Expertly handle complex player escalations with compassion and understanding</li><li>Evaluate data to determine fraud vectors and possible exploits</li></ul>Requirements &amp; Skills:<ul><li>4+ years’ experience in a Customer Service supervisory or management role</li></ul><ul><li>Bachelor’s Degree or equivalent experience</li></ul><ul><li>Experience with online gaming communities, either as a player or industry work</li></ul><ul><li>Knowledge of Microsoft Windows and Microsoft Office products (Outlook, Word, and Excel)</li></ul><ul><li>Knowledge of CRM systems such as Zendesk</li></ul><ul><li>Knowledge of analytics generation and evaluation to drive business decisions</li></ul><ul><li>Working knowledge of using a calm demeanor to handle escalating situations with impartiality</li></ul><ul><li>Excellent and effective problem solving and time management skills</li></ul><ul><li>Effective verbal communication and written skills</li></ul><ul><li>Creative, self-driven with a strong work ethic</li></ul><ul><li>A passion for game development and technology</li><li>Knowledge of Daybreak Games’ titles</li><li>Knowledge of an array of video games on PC and consoles</li><li>Knowledge of Game development</li></ul>ABOUT OUR COMPANYDaybreak Game Company LLC is a recognized worldwide leader in massively multiplayer online games. Best known for blockbuster hits and franchises such as DC Universe™ Online, PlanetSide®, EverQuest®, and Dungeons and Dragons Online®, Daybreak creates, develops, and provides compelling online entertainment for millions of gamers worldwide. We are the game publisher for Darkpaw Studios, Rogue Planet Gaming Studio, Dimensional Ink Games, and Standing Stone Games. To top it off, we are making games in three of the coolest cities in the United States: San Diego, Austin, and Boston. We make games that bring people together and build lasting communities and are totally devoted to delivering the ultimate gaming experience! Find out more about our company at<a href="http://www.daybreakgames.com/" rel="nofollow noopener" target="_blank">www.daybreakgames.com</a>.Be Aware of Fraudulent Recruiting ActivitiesDaybreak Game Company will never ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or through online messaging apps (WhatsApp, Hangouts). We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Daybreak Game Company’s People &amp; Culture team at people@daybreakgames.com if you encounter a recruiter or see a job opportunity that seems suspicious.**Daybreak Game Company, LLC. is an Equal Opportunity Employer, committed to Diversity in the workplace.**