GDPR & Complaints Specialist Dutch Market
Job Summary
Job Description
3 skills required
Job Details
Description
- Process GDPR requests made by customers, including the Right to be Forgotten, Subject Access Request, Right to Opt-Out, Right of Portability, Right to Rectification.
- Maintain the Leo Vegas Group SAR, Privacy and Complaints inboxes.
- Assist Operations with day-to-day GDPR-related queries through Slack/Zendesk and provide specific training in order to improve the knowledge on the topic.
- Liaise between Operations and the Legal, Compliance & Privacy teams on matters related to GDPR and complaints and in order to maintain policies and procedures up-to-date.
- Advise Operations on how to better handle GDPR/complaint cases and diffuse any problematic cases.
- Assist the COO and the Operations Management team with the handling of customer threats by providing input and forwarding the case to the relevant teams, e.g. Management, Office Operations, HR, Legal, etc.
- This role reports to the GDPR & Complaints Team Leader.
- Willingness to learn, possess a can do attitude and be a part of a dynamic fast-growing company.
- Fluent in written and speaking Dutch.
- Liaise with internal departments on a daily basis, to resolve complaints and GDPR requests.
- Ability to identify compliance issues that require follow-up or investigation.
- Taking initiative and having the motivation to be able to work independently.
- Good knowledge of Microsoft Office.
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- Well-being allowance to support your active lifestyle
- Private health insurance
- Discounts across a range of retailers, gyms, bars & restaurants
- We offer an employee assistance program that can provide help and guidance during challenging moments.
- For non-Malta residents, we offer a relocation package with 3 weeks of accommodation and flights.
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About The Company
LeoVegas Group is a leading international igaming company with a clear vision to create the world’s greatest igaming experience. The Group offers online casino, live casino, and sports betting via 10 brands in 10 jurisdictions. The Group continues to grow rapidly, currently employing over 1,000 people in Europe, including at its headquarters in Stockholm and operations hub in Malta.
As one of the most innovative companies in the industry, the Group also invests and develops other igaming companies through its investment arm, LeoVentures. In 2022, LeoVegas Group became a subsidiary of the global entertainment company MGM Resorts International (NYSE: MGM).
For more information, visit www.leovegasgroup.com.
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