Operations Manager, Partner Account Operations

Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 162 million registered learners as of September 30, 2024.

Coursera partners with over 350 leading university and industry partners to offer a broad catalog of content and credentials, including courses, Specializations, Professional Certificates, Guided Projects, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in fields such as data science, technology, and business. Coursera became a B Corp in February 2021.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. 

Coursera has a commitment to enabling flexibility and workspace choices for employees. Our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates. As an employee, we enable you to select your main way of working, whether it's from home, one of our offices or hubs, or a co-working space near you.

The Operations Manager, Partner Account Operations will drive operational efficiency and scalability across Coursera’s partner account management ecosystem. This role will focus on process optimization, automation, and implementing best practices to enhance the effectiveness of account management and partner content launch operations. You will play a critical role in equipping the Partner Success team with streamlined processes, actionable insights, and scalable solutions to support their collaboration with industry and university partners. By establishing metrics, leading change initiatives, and driving alignment across workflows, you will ensure a high-quality approach to account management. This role provides an opportunity to shape Coursera’s partner operations while contributing to the mission of providing access to world-class education for all.

Responsibilities:

• Collaborate closely with Account Managers to understand their operational challenges and translate those insights into scalable process improvements.
• Identify workflow bottlenecks and implement scalable, automated solutions (including leveraging Gen AI) to drive efficiency in partner account management and partner content launches 
• Facilitate internal change management initiatives and smooth transitions to new systems and workflows
• Develop and maintain SOPs, compliance standards, and quality controls to ensure consistent and high-quality partner account management.
• Establish and monitor performance metrics to provide data-driven insights that enhance team and partner success.
• Manage projects end-to-end by collaborating with cross-functional teams to gather requirements, develop solutions, and measure success.

Basic Qualifications:

• 7+ years of experience in account management operations, process optimization, or related roles, preferably in the edtech or B2B sector.
• Background in project management, process improvement, automation, and operational excellence.
• Experience with CRM systems (e.g., Salesforce), workflow automation tools, and reporting solutions.
• Demonstrated history of strong analytical skills, with the ability to use data to drive performance optimization and operational improvements.

Preferred Qualifications:

•  Familiarity with partner account management 
•  Experience leading cross functional change management projects, such as new process implementation.
•  Excellent communication, collaboration, and problem solving skills, with a focus on driving efficiency and consistency.
• Consulting experience is an asset

If this opportunity interests you, you might like these courses on Coursera:

• Operations and Process Management, Illinois Tech 
• Influencing: Storytelling, Change Management and Governance Specialization, Macquarie University
• Generative AI for Data Analysts Specialization, IBM

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