Implementation Consultant, Reach

Description

• Following established methodology to meet project deliverables for all assigned tasks 
• Recognizing potential solutions to a business problem to ensure the best alternative is selected for the customer within the project scope 
• Providing required documentation and training for tasks including design documentation, technical specifications, solution functionality, user procedures, test plans, and status reports
• Leading and delivering Microsoft Dynamics (CRM)/Power Apps projects through analysis, design, development, testing, training, and deployment activities
• Communicating information clearly, accurately, and timely to project team members and customers
• Identifying, recognizing, and escalating risks and issues
• Seeking out and participating in learning activities to enhance knowledge of technologies, software packages, and the industry 
• Fostering an environment of teamwork both internally and externally
• Participating in project quality assurance reviews as necessary
• Assisting in developing internal training materials and project productivity tools
• Participating in business development activities when requested
• Establishing a positive, professional relationship with customers, inclusive of professional demeanor, conduct, and appearance
• Establishing proper communication channels with customer personnel and responding appropriately to all customer concerns/requests on a timely basis 
• Providing Project Manager and customer management with ongoing progress reports according to the project charter, or at minimum on a weekly basis
• Working proactively and cooperatively in a team environment to accomplish project deliverables within a defined schedule 
• Contributing to the management of the project goals and customer expectations
• Notifying Project Manager of potential new business opportunities and project risks 

• Bachelor’s degree in Finance, Business Administration, Information Technology, or related field or equivalent experience
• At least 2 years working with Microsoft Dynamics CE 365 or other CRM software 
• In-depth Business Analysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales based solutions or other CRM software to solve complex business problems 
• Demonstrated experience conducting presentations, conducting one-on-one and/or on-the-job training, classroom training and/or online/webcast training 
• Excellent written and oral communication skills
• Excellent presentation, training, and public speaking skills
• Strong problem-solving and research skills
• Ability to work with cross-functional teams across global locations 
• Ability to work independently or as part of a team to accomplish assigned tasks 
• Ability to learn and adapt easily to working with new technologies 
• Demonstrated strong analytical and critical thinking skills
• Self-starter with troubleshooting capabilities
• Fluency in written and spoken English

• Microsoft Certified: Power Platform PL-200
• Microsoft Certified: Dynamics 365 Sales MB-210
• Microsoft Certified: Marketing Functional Consultant MB-220
• Knowledge of MS Dynamics HigherEd Accelerator 
• Higher Education industry experience 
• Master’s Degree in Business, Technology or related area
• Student Information System experience 
• Experience working in both Agile and Waterfall delivery models 
• Previous experience with other software applications such as database and reporting programs
• HTML and web development experience 
• Experience working with global/offshore teams on CRM technology implementation and maintenance 
• Proficient in Microsoft Office applications