Implementation Consultant

Description

Implementation Consultant

Remote - Colombia

The Opportunity: 

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com. 

The Anthology Student Success team works with customers to deliver technology and consulting solutions that address a wide variety of business and technology challenges. Our Implementation Consultants deliver many standard and custom solutions that extend, enhance, and integrate Anthology’s solutions across the customer education enterprise. 

A successful candidate will be comfortable working in a dynamic and collaborative environment, interfacing directly with customers daily, often on multiple concurrent engagements.

Primary responsibilities will include: 

• Serving as an expert in Anthology Student Success products, including their architecture, functionality, and deployment methodologies
• Coordinating customer, partner, and cross-platform internal resources to ensure on-time delivery of implementation engagements
• Engaging with internal and external resources to deliver functional and technical requirements
• Performing business analyst tasks such as requirements definition, problem/risk analysis, quality assurance, and creating quality documentation where needed
• Through communities of practice, working with other implementation team members to improve processes/methodologies to ensure maximum customer satisfaction and project profitability
• Performing other duties as required to deliver products and services 
• Managing change request from internal and external stakeholders for existing customers

The Candidate:

Required skills/qualifications:

• Associate’s degree or equivalent combination of education and experience
• 2-5 years of experience in project management or consulting
• Solid knowledge of the software development lifecycle and associated processes
• Proven ability to learn new technologies as needed
• An understanding of the fundamentals of project management
• Excellent analytical and interpersonal skills
• Excellent oral and written communication skills
• Strong client relationship skills 
• Ability to operate in a fast-paced environment, assimilating large amounts of information quickly, and developing strategies with a minimal amount of oversight
• Ability to manage several projects and customers simultaneously
• Call center operations and telephony experience
• Skilled at fact and information gathering, complex analyses and summarization
• Basic coding and sequel query knowledge  
• Fluency in written and spoken English at CEF B2 level or above

Preferred skills/qualifications:

• 1-3 years of experience in the management of systems integrations 

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.