Teravision Games is a leading Latin American video game development studio. It was founded in 2006 and its headquarters are located in Bogotá, Colombia with offices in the US, Canada and Spain. The studio has developed more than 80 mobile, web and PC games for companies like Disney, Nickelodeon, Namco and Atari, and is now focused exclusively on PC-console titles made with the Unreal Engine. &nbsp;

Teravision Games

Producer Videogames

Lead Game Designer

Unreal Engine Programmer

Lead UX Designer

QA Lead

Senior Unreal Engine Programmer

UEFN Programmer

Hoyoverse

Support Engineer (1 Year Contract)

PlayStation Global

Senior People Tech & Services Analyst- Talent Systems

브랜드 마케팅 Marketing & Branding (Korea)

InMobi

Sales Manager - Sydney, ANZ

Manager, Programmatic Trade Desk Development, NA

Ubisoft

Team Lead  (Tools / DevOps)

Senior Manager - Central Strategy & Operations

VeVe

3D Generalist

브랜드 팀 사무보조(계약직)

As a Support Engineer, you'll be a key member of the global platform team, responsible for maintaining the availability and performance of critical services like account management, announcements, and payments across various HoYoverse products (Genshin Impact, Honkai Impact, etc.).  Responsibilities include incident management, root cause analysis, deployment support, improvement of monitoring dashboards, documentation of procedures, and identifying process improvements.  You'll work closely with backend and infrastructure teams to ensure seamless operation and enhance the player experience.

At HoYoverse, we are committed to creating immersive virtual world experiences for players around the world

Customer Service - Senior Player Support Specialist (Tier 2)

Zenless Zone Zero Illustration Artist Intern (6-month)

CRM Intern (6-month)

Data Scientist (Risk Control) - Fresh Grad

Office Manager

Intellectual Property Counsel

Backend Engineer Intern (6-month)

<div id="content" class="">
 <div class="content-intro">Who Are We?
HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content. ‌ Community is at the heart of everything we do. We are devoted to engaging fans and fostering an enthusiastic and inclusive global community that provides access and encouragement for people to share their passion for ACG (Animation, Comics, and Games) through their own creativity and skills. ‌ Pushing the boundaries of imagination, we consistently explore cutting-edge game development technologies, and have accumulated leading technical capabilities in cel shading, cloud gaming, and other fields. ‌ In the future, we will continue to expand our content production, technology research, and publishing duties through operations in offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.
When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive <a href="https://www.hoyoverse.com/en-us/legal/recruitment-privacy-policy">Global Applicant and Candidate Privacy Policy</a>. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.</div>

 What You Will Do:&nbsp; 
The global platform team at HoYoverse provides common functionalities to all of our products, Genshin Impact, Honkai Impact, Tears of Themis, Zenless Zone Zero, HoYoLab, etc. Our systems include a wide range of modules, such as account, announcement, payment. As these services are critical to players' experience, we invest heavily into technologies and uphold our high standard on availability, maintainability, robustness and scalability. Now we are ready to take our platform to the next level, and we need your help.
As a Support Engineer in our global platform team, you will have the unique opportunity to:
<ul>
<li>Be the commander of online issues / incidents, find root causes via analysing system metrics or reading application logs, communicate clearly to relevant stakeholders without excessive technical jargon, write retrospect documents to help the team learn from failures.</li>
<li>Be responsible for the deployment of our services and release of new features to users, and provide support for post-deployment regression testing.</li>
<li>Continuously improve our application logs and monitoring dashboards by working with backend / infrastructure engineering teams, to detect issues earlier, find root causes faster and reduce false alarms.</li>
<li>Consolidate common procedures and write SOP documents / monitoring playbook so that the team could apply the same standardised optimal actions when it happens again.</li>
<li>Identify inefficiencies and potential risks in our processes, and propose improvements to them.</li>
</ul>
What We Are Looking For:
<ul>
<li>Diploma or degree in a program related to Computer Science or Information Technology.</li>
<li>Familiar with at least 1 programming language, able to write scripts or SQL queries for debugging, monitoring, statistics, etc.</li>
<li>Familiar with monitoring and logging tools, such as Prometheus, Grafana, Jaeger, ELK Stack, etc.&nbsp;</li>
<li>Understanding of software release practices, including but not limited to A/B test, feature flags, grayscale deployment, etc.</li>
<li>Good communication skills and a strong team player.</li>
</ul>
Bonus Points:
<ul>
<li>Previous working experience or knowledge in banking, finance, fintech or payment, etc.</li>
</ul>

 

 <div class="content-conclusion">We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.</div>
</div>

Teravision Games seeks a Producer Videogames with 2+ years of experience in a production role or one launched title/app.  Responsibilities include creating project plans and feature schedules, managing team status, facilitating cross-team communication, identifying and mitigating risks, communicating with external partners, maintaining workflows, updating production documentation, mentoring junior team members, and advocating for product quality. Strong project management, communication, and problem-solving skills are essential.  The role requires proficiency in project management software, Google Docs, and Microsoft Office, and strong written and verbal communication skills in English and Spanish. Passion for video games is a must.

<div class="BambooRichText jss-f1393">At Teravision Games, we have a very talent-focused and value-driven culture. We are looking to provide the world a window into that culture and contribute in some way to making our industry more inclusive while ultimately creating the most healthy and happy environment for talent. ¿Do you have experience in managing projects and are you a great communicator? This is maybe the opportunity for you: What we’re looking for • 2+ years of demonstrable experience in a Production role and/or 1 launched title/app/product • Experience with some form of Project Management and Roadmapping Software (ex. Smartsheets, MS Project, JIRA Plans) • Experience using Google docs and Microsoft Office (Excel). • Strong time management skills. • Strong ability to prioritize and assess risks. • Strong problem-solving abilities. • Strong interpersonal, communication, and conflict resolution skills. • Ability to communicate effectively across a multidisciplinary team. • Ability to deal with changing priorities. • Comfortable communicating complex ideas in English. • Strong written communication skills (English B2 and Spanish) • Passion for videogames. Responsibilities • Create overall project plans, as well as, feature schedules to then inform the larger project roadmaps. . • Assess and manage the status of all teams. • Facilitie communication across teams / disciplines with the ability to identify and remove roadblocks. • Communicate risks and mitigation plans to prevent problems before they arise. • Communicate with publishers, suppliers and external partners. • Maintain and encourage workflow processes alongside daily tasks. • Update and keep track of plans, schedules, and production documentation. • Mentor junior team members as well as keep the team motivated and focused • Work with the production team and Sr. Management to help determine resources needed to complete work, identifying and communicating issues in the development process • Advocate for product quality and playtesting during development Nice-to-Haves • Expertise in setting up and configuring Atlassian apps (Jira/Confluence). • Unreal Engine and UGS, knowledge. • Source Control Experience (ex. Git, P4) • Broad understanding of videogame industry standards and trends. • Project Management Training / Agile Training and Certificates Benefits (*Some benefits vary by location) • Competitive salary. • Flexible working hours. • 15 paid vacation days. • Medical and dental benefits. • Snack-bar. • Well-being programs. • Family-friendly working environment. • A no-crunch employer. We believe in maintaining a healthy work-life balance. Do you feel that you do not meet all the requirements listed in this job opening? Are you unsure if your level of experience aligns with what is needed?
 We have noticed that certain cultural or gender identities often hesitate to apply for some of our available positions unless they believe they meet all the requirements perfectly. At Teravision Games, we embrace diversity, inclusion, and equity in our workplace. We firmly believe that your unique skills, perspective, and experience could be exactly what we are looking for. If you are passionate about this position but feel that your experience does not perfectly match every profile requirement, we encourage you to apply anyway! At Teravision Games, we value the diverse experiences, talents, and potential that each individual brings. We are confident that the ideal opportunity for you might be closer than you think."</div>