Cyara

Solution Architect / Consultant / or Sales Engineer

Senior Solution Architect / Consultant / or Sales Engineer

Director, Solution Architecture

Senior Revenue Operations Analyst

Cyara is seeking a Solution Architect with 5+ years of presales experience presenting to C and V level prospects. You'll work closely with sales teams to architect solutions for complex customer requirements, demonstrating the value of Cyara's CX Assurance Platform. Strong technical acumen and excellent communication skills are essential.

Senior Inside Sales Account Executive

<div class="section page-centered" data-qa="job-description"><div><span style="font-size: 11pt">Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale.&nbsp;&nbsp;Interested to find out more about us?&nbsp; Check out:&nbsp;&nbsp;</span><a class="postings-link" style="font-size: 11pt" href="http://www.cyara.com/">www.cyara.com</a><span style="font-size: 11pt">&nbsp;</span></div><div><br></div><div><span style="font-size: 11pt">Want to know what it’s really like to work at Cyara?&nbsp; Check out this link to meet some real Cyaran’s and read about their individual career journey with us:&nbsp;&nbsp;</span><a class="postings-link" style="font-size: 11pt" href="https://cyara.com/employee-profiles/">https://cyara.com/employee-profiles/</a><span style="font-size: 11pt">&nbsp;</span></div><div><br></div><div><b style="font-size: 12pt;">Cyara’s Diversity, Equity, Inclusive and Belonging Statement:</b><span style="font-size: 12pt;">&nbsp;</span></div><div><span style="font-size: 11pt;">At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.&nbsp;</span></div><div><br></div><div><span style="font-size: 12pt;">&nbsp;</span><b style="font-size: 12pt;">Cyara’s Values Statement:</b><span style="font-size: 11pt;">&nbsp;At Cyara, our values shape everything we do. We're passionate about </span><b style="font-size: 11pt;">Delivering Excellence</b><span style="font-size: 11pt;"> by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and </span><b style="font-size: 11pt;">Innovate Boldly</b><span style="font-size: 11pt;">, setting new standards and learning from every experience. </span><b style="font-size: 11pt;">Integrity First</b><span style="font-size: 11pt;"> is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We </span><b style="font-size: 11pt;">Embrace Curiosity </b><span style="font-size: 11pt;">by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.&nbsp;</span></div><div><br></div><div>We are looking for an experienced Solutions Architect to join our dynamic team. This role involves working closely with sales teams to architect solutions that meet prospective customers' complex requirements, demonstrating the value of Cyara in enhancing their CX strategies. You will be instrumental in building trust with potential customers, understanding their needs, and designing tailored solutions that highlight the capabilities and benefits of Cyara's testing and monitoring solutions.</div></div><div class="section page-centered"><div><h3>Let's talk about the role and responsibilities:</h3><ul class="posting-requirements plain-list"><ul><li>Collaborate with sales teams to understand prospective customers' business challenges and technical requirements, aligning them with Cyara solutions.</li><li>Develop and present customized demonstrations of Cyara's platform, highlighting its value in improving CX testing and monitoring.</li><li>Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies.</li><li>Engage with customer stakeholders to gather requirements, discuss potential solutions, and provide expert advice on Cyara's capabilities.</li><li>Respond to technical queries and concerns during the sales process, ensuring customers' and prospects' technical requirements are addressed effectively.</li><li>Stay updated with the latest developments in CX technologies, Cyara platform updates, and industry best practices to provide insightful recommendations to customers.</li><li>Facilitate smooth transition of new customers to the implementation team, ensuring clear communication of the proposed solutions and customer expectations.</li><li>Contribute to the development of best practices, case studies, and other materials to enhance the pre-sales process and highlight the value of Cyara solutions.</li></ul></ul></div></div><div class="section page-centered"><div><h3>Let’s talk about your skills/expertise:</h3><ul class="posting-requirements plain-list"><ul><li>5+ Years in a presale's role presenting to C and V level prospects.</li><li>Bachelor's degree in computer science, Information Technology, or related field experience.</li><li>Proven experience as a Solutions Architect, Sales Engineer, or similar role, preferably with a focus on CX, call centre, IVR or related technologies.</li><li>Strong technical acumen, with the ability to design solutions and integrate complex systems.</li><li>Excellent communication and presentation skills, with a proven ability to engage and persuade technical and business audiences.</li><li>Strong analytical and problem-solving skills, with a consultative approach to addressing customer needs.</li><li>Ability to collaborate effectively with sales teams and other internal stakeholders.</li><li>Willingness to travel as needed to meet with customers, tradeshows, corporate events globally and participate in sales engagements.</li></ul></ul></div></div><div class="section page-centered" data-qa="closing-description"><div><b style="font-size: 11pt">Why you should join us:&nbsp;</b></div><div><span style="font-size: 11pt">At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value&nbsp;the expertise of their peers. Cyara&nbsp;is&nbsp;</span><span style="font-size: 14.6667px">committed</span><span style="font-size: 11pt"> to being&nbsp;an&nbsp; equal opportunity employer,&nbsp;focused on building and maintaining a diverse, inclusive and authentic workplace; and a&nbsp;work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.&nbsp;At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over&nbsp;time.&nbsp;With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.</span></div><div><br></div><div><span style="font-size: 11pt">Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.&nbsp; We credit our amazing growth and success to the fact that we’ve built our business on&nbsp;</span><b style="font-size: 11pt">four essential values</b><span style="font-size: 11pt">&nbsp;that we live and breathe every day:&nbsp;</span></div><div><b style="font-size: 11pt">Deliver Excellence </b></div><div><b style="font-size: 11pt">Innovate Boldly</b></div><div><b>Integrity First</b></div><div><b>Embrace Curiosity</b></div><div><br></div><div><span style="font-size: 11pt">Interested? Know someone who might be? Apply online now.&nbsp;</span></div><div><br></div><div><br></div><div><b style="font-size: 11pt">Agencies:&nbsp;</b><span style="font-size: 11pt">Thanks but we’ve got this one!&nbsp; Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.&nbsp; Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in&nbsp;place&nbsp;and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid</span></div></div>