Back Office Professionals

3 Months ago • All levels • Business Development

Job Summary

Job Description

Job Details

Ready to learn more about us?
We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!

Tech at the root
We believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.

Growth is in our DNA
As a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.

Focused on positive impact
Our vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.

ABOUT THE TEAM
Being a much-loved brand means putting customers first and designing every process around them, while remaining attractive to the sellers in our ecosystem.

The Customer & Seller Experience Team analyzes the needs of customers and suppliers, and offers solutions to increase their satisfaction and loyalty. They also design end-to-end customer experience journey for existing and new business models, and strive every day to help Trendyol to become a loved brand by knowing team processes inside out!

We are all working with the same purpose: To create a positive impact in our ecosystem by enabling commerce through technology.

YOUR MAIN RESPONSIBILITIES

    • Support the teams that can't resolve requests from partners such as sellers, customers, and cargo in the first contact
    • Manage and oversee outsource teams
    • Prepare and monitor daily reports for quality, efficiency, and service level objectives, and quickly develop solutions for any issues that arise
    • Document existing and changing processes and ensure that the teams implement these processes without flaw
    • Act as a bridge between outsource teams and internal customers, resolving prolonged and unresolved issues
    • Extract pain points from data, identify recurring problems, and project solutions, providing support for those projects
    • Propose process optimization and improvement suggestions and prioritize tasks that will provide the highest benefit to the customer
    • Assess the progress with internal and external customers
    • Hold regular meetings to resolve requests, suggestions, and complaints
    • Work closely with technical teams for self-service and AI solutions

QUALITIES WE ARE LOOKING FOR

    • Bachelor’s degree
    • Good command of English
    • Back office operation and customer experience know-how
    • Familiarity with Microsoft Office Programs
    • Skilled at stakeholder management and communication
    • Strong follow-up skills
JOIN US AND
* Take responsibility from day one and develop your skills with a talented and diverse international team.
* Experience open communication, flexibility, and a start-up spirit in our unique culture.
* Tackle big challenges in e-commerce with Agile practices and encourage growth by learning from mistakes.
* Join creative and focused teams that prioritize collaboration and problem-solving.
* Access our extensive training platform for continuous learning and personal growth.
* Benefit from the support of a global team of experts with mentoring and professional development opportunities.
* Focus on talent and potential, not just job titles.
* Connect with teammates regardless of physical distance through events, meetings, and social activities.
* Enjoy competitive benefits such as Trendyol shopping budget, central and international office locations, and top-of-the-line technical equipment.


We're looking forward to receiving your application!

We embrace a hybrid working model that seamlessly blends the best of both worlds—remote productivity and the collaborative energy of our vibrant offices. Every month, we gather at our offices once to work side by side, fostering in person communication and embracing the camaraderie that fuels our team spirit. These sessions are crucial for teamwork in solving complex issues, socializing, learning from each other, and experiencing our culture.

Each division has a pre-set optional office day each week. Based on our preferences, we come together at our offices at our discretion as an opportunity to feel more team spirit, immerse in our culture, and familiarize ourselves with our way of workings.

We offer the opportunity for a two-month full remote work program, allowing you to work from abroad, during the summer period (July to August).

This working model applies to our hybrid job postings; on-site roles require being based in an office work environment.


Discover more about our #LifeatTrendyol and our culture on our WebsiteLinkedIn and YouTube channels.

At Trendyol, we believe in the power of an inclusive workplace. We value diversity and believe that every team member contributes to our vibrant culture. Our platform is for everyone, and so is our workplace. We encourage the representation and amplification of diverse voices in our business, as it allows us all to thrive, contribute, and shape the future together.

Similar Jobs

ION - Product Management Analyst

ION

Pune, Maharashtra, India (On-Site)
3 Months ago
ION - UK Holdings - India - 860

ION

Mumbai, Maharashtra, India (On-Site)
3 Months ago
PINKERTON | Comprehensive Risk Management - Senior GSOC Specialist

PINKERTON | Comprehensive Risk Management

Karnataka, India (On-Site)
2 Months ago
Lion Bridge Games - Audio Lead

Lion Bridge Games

Berlin, Berlin, Germany (On-Site)
17 Hours ago
Fanatics - Paralegal

Fanatics

Manchester, England, United Kingdom (Hybrid)
3 Months ago
Trendyol - Trendyol Go - Operations Professionals

Trendyol

İstanbul, İstanbul, Türkiye (On-Site)
3 Months ago
BigID - Regional Sales Manager - Midwest (Wisconsin)

BigID

Madison, Wisconsin, United States (Remote)
2 Months ago
Milestone - Public Safety Key Account Manager, East

Milestone

United States (Remote)
1 Day ago
WebFX - Jr. Inside Sales Strategist

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
3 Months ago
SSC Technologies - Field Sales Executive

SSC Technologies

Tokyo, Japan (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

The Pokemon Company International - Brand Services Partner - Bilingual Brazilian Portuguese & English (24-month Fixed Term)

The Pokemon Company International

Bellevue, Washington, United States (Hybrid)
2 Months ago
Tribe Gaming - Director of Partnership Sales

Tribe Gaming

Austin, Texas, United States (Hybrid)
2 Months ago
TransPerfect - Localization Games Tester - Europe (freelance, remote)

TransPerfect

Dublin, County Dublin, Ireland (Remote)
6 Months ago
Netflix - Archive Intern, Content Operations & Innovation - Summer 2025

Netflix

Los Angeles, California, United States (On-Site)
2 Weeks ago
CynLr - Content Designer

CynLr

Bengaluru, Karnataka, India (On-Site)
4 Months ago
Fanatee - Jr Marketing Performance Analyst (USER ACQUISITION)

Fanatee

São Paulo, State Of São Paulo, Brazil (Remote)
8 Months ago
Nintendo - Project Specialist, Product Lifecycle Management (Bilingual Japanese)

Nintendo

Redmond, Washington, United States (Hybrid)
2 Months ago
Evolution - Payroll Specialist

Evolution

Buenos Aires, Buenos Aires, Argentina (On-Site)
6 Months ago
Feld Entertainment - Production Stage Manager - Monster Jam

Feld Entertainment

Ellenton, Florida, United States (On-Site)
4 Months ago
The Walt Disney Company - Specialist, Global Workplace Security

The Walt Disney Company

Glendale, California, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Maslak, İstanbul, Türkiye

Bigger Games - Senior Game Developer

Bigger Games

İstanbul, Türkiye (On-Site)
8 Months ago
IO Interactive - Senior Audio Programmer

IO Interactive

İstanbul, Türkiye (Hybrid)
4 Months ago
IO Interactive - Gameplay Programmer

IO Interactive

İstanbul, Türkiye (Hybrid)
4 Months ago
Fugo Games - Game Developer

Fugo Games

İstanbul, Türkiye (On-Site)
3 Months ago
USE Insider - FP&A Specialist

USE Insider

İstanbul, İstanbul, Türkiye (On-Site)
3 Months ago
CloudLinux - Middle/Senior Python Developer with Security Expertise (worldwide remote)

CloudLinux

İstanbul, İstanbul, Türkiye (Remote)
3 Months ago
Trendyol - Product Manager - Trendyol Tech (İstanbul-Ankara-İzmir)

Trendyol

Ankara, Ankara, Türkiye (Hybrid)
3 Months ago
Paxie Games - Product Specialist

Paxie Games

Göztepe, İstanbul, Türkiye (On-Site)
2 Months ago
Trendyol - Developer in Test

Trendyol

Ankara, Ankara, Türkiye (Hybrid)
3 Months ago
Assystems - Environmental Engineer

Assystems

Ankara, Ankara, Türkiye (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Business Development Jobs

PwC - Director _  Business Development _ Climate & Energy_Advisory_Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
4 Months ago
GoTo Group - Region Sales Senior Manager, Central West Java

GoTo Group

Bandung, West Java, Indonesia (On-Site)
1 Month ago
Autodesk - Territory Account Sales Executive

Autodesk

Australia (Remote)
4 Months ago
Varonis  - Sales Engineering Enablement Manager

Varonis

United States (Remote)
3 Months ago
Hitachi - Dynamics CE Functional Architect

Hitachi

Toronto, Ontario, Canada (Remote)
3 Months ago
Ubisoft - Consumer Products Specialist

Ubisoft

Paris, Île-de-France, France (On-Site)
2 Weeks ago
Saama Technologies,  Inc  - Senior Director, Business Development (Boston, MA)

Saama Technologies, Inc

Massachusetts, United States (On-Site)
2 Months ago
Tencent - Strategic Investment Intern, Tencent Games 104577

Tencent

Tokyo, Japan (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

İstanbul, İstanbul, Türkiye (Hybrid)

Dubai, Dubai, United Arab Emirates (On-Site)

Riyadh, Riyadh Province, Saudi Arabia (Hybrid)

İstanbul, İstanbul, Türkiye (Hybrid)

İstanbul, İstanbul, Türkiye (Hybrid)

İstanbul, İstanbul, Türkiye (Hybrid)

Riyadh, Riyadh Province, Saudi Arabia (On-Site)

İstanbul, İstanbul, Türkiye (Hybrid)

View All Jobs

Get notified when new jobs are added by Trendyol

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug