WBSTL: Admissions Host - Warner Bros. Studio Tour - The Making Of Harry Potter (12 Month Contracts - Full/Part Time)

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role…

Are you passionate about customer service? If so, you’ll love working at the Warner Bros. Studio Tour London (WBSTL) – The Making of Harry Potter.

As an Admissions Host, part of the Visitor Experience team, you’ll be an ambassador for the Tour, presenting a friendly, helpful, and knowledgeable experience, greeting excited muggles before they embark on their magical journey. It's basically your job to make sure they have fun!

What’s in it for you?

• £12 per hour

• 33 days holiday (pro-rata)

• Free access to our on-site gym

• Exclusive access to our Screeners App, with our exciting HBO, Discovery and Warner Bros. content

• Staff discounts on Studio Tour tickets, retail, food and beverage

• Access to Friends and Family events

• Free onsite staff car parking

• Complimentary staff shuttle bus between Watford Junction and our Studio Tour, available for most (but not all) shift start times

• Onsite staff Studio Café

• Option to join our pension and private healthcare schemes

• Access to an Employee Assistance Programme to help support you and your family members which includes a free, confidential 24-hour helpline for a range of issues, as well as up to five counselling sessions

Your Role Accountabilities…

• Proactively engage with and assist our visitors to help them maximise their enjoyment of the Studio Tour experience.

• Resolve any issues that may arise during your duties – escalating where appropriate and effectively collecting visitor feedback.

• Day to day responsibilities will include managing cloakrooms, information desks, car parking and visitor entry processes.

• Follow appropriate procedures and associated administration and paperwork.

• Gain a working understanding of the Bookings process and display confidence and accuracy on Galaxy ticketing system, cash-handling and cashing up tills at the end of the day. Full training will be provided.

You will be required to stand for up to 4 hours at a time, perform light lifting and work outdoors in all weather. Occasionally you will be required to attend communication sessions and training sessions outside of your core working hours.

The Essentials

• Able to contribute positively and enjoy working effectively as part of a team.

• Experience of working in a visitor-focused, customer service or retail environment, demonstrating influencing and listening skills.

• Enjoy working confidently with the general public in large groups.

• Adapt to new situations within a visitor focused environment.

• Ability to absorb written communications and transfer information on to visitors.

• Passion for filmmaking and storytelling.

• Previous experience of working with till systems.

• Knowledge of a foreign language is desirable.

Working Pattern

• We have multiple intake dates across the year which would require you to complete 2 weeks full time training (Monday-Friday), before starting your contracted hours.

• Contracts range from 16 to 40 hours per week, and you will be required to work weekends (Saturday and Sunday).

• Your normal hours of work Monday to Sunday are between 7.30am and 10pm. Occasionally working hours could run until 1am for which you will be notified in advance. Please note that the shuttle bus from Watford Junction does not run until after some shift times have started. You will be required to find alternative transport to work on these occasions, including Saturdays and Sundays.

Business Overview

Warner Bros. Studio Tour London – The Making of Harry Potter opened its doors on 31st March 2012. The unique attraction offers visitors the ultimate chance to get up close to authentic sets, discover the magic behind spellbinding special effects and explore the behind-the-scenes secrets of the Harry Potter film series including stepping in to the Great Hall and Gringotts Wizarding Bank. The Studio Tour has welcomed over 15 million visitors and has been well received with 96% of the 46,000+ reviews on TripAdvisor rating it as ‘Excellent’ or ‘Very Good’ and over 60,000 4- or 5-star ratings on Google Reviews.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at   along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our for instructions to submit your request.