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ETIC, IT Support Engineer

Cairo Governorate, Egypt (On-site)

ETIC, IT Support Engineer

1 Month ago • 1-2 Years • Administrative

About the job

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Job Description

This role involves providing comprehensive IT support to ETIC staff in New Cairo. Responsibilities include installing and configuring laptops for new employees, handling onboarding processes, providing IT support for hardware (laptops, printers, smartphones) and software (Windows 10, Google Suite, in-house applications), managing IT assets, supporting meeting rooms and video conferences, and collaborating with firmwide IT teams. The ideal candidate will have 1-2 years of experience in IT support, strong problem-solving skills, and excellent communication abilities. Experience with Android and iOS apps, networking, and computer science is preferred. CCNA/MCSA knowledge and ITIL Foundation Certification are pluses.

Must have:

1-2 years IT support experience
Install/configure laptops
Handle employee onboarding
Provide hardware/software support
Manage IT assets
Support meeting rooms/video conferences
Collaborate with firmwide IT teams
Android/iOS app experience
Good communication skills

Good to have:

CCNA/MCSA knowledge
ITIL Foundation Certification
Networking/Computer Science background

Line of Service

Internal Firm Services

Industry/Sector

Technology

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

Job Responsibilities:

Install and configure laptops to support the onboarding process of the new employees.
Handle the on-boarding process in terms of delivering IT equipment, collecting relevant documentation, and giving IT induction when required.
Provide IT support for all related issues in domains of hardware (laptops, Printers, smartphones (iPhone\Android) and software (Windows 10, Google Suite and in-house applications).
Provide remote or on-site IT support for ETIC staff;
Perform IT assets management activities in terms of registration, assignment, and recycling of IT assets over the relevant systems.
Provide on site support for meeting rooms and video conferences.
Work with firmwide IT teams to manage local IT operations to ensure the IT systems are operating reliably, and IT requests are being handled through the right channels;
Work with firmwide IT teams to assess technical and operational requirements of business solutions, and implement / test system solutions;
Responsible for the efficient and effective delivery of quality IT service to ETIC staff;

What we are looking for:

1-2 years of experience in IT Support role;
A self-motivated fast learner, who can demonstrate initiative and adaptability to a dynamic environment;
Ability to work in a team environment with a professional and enthusiastic attitude;
Android, IOS apps experience, Networking/Computer Science background;
CCNA \ MCSA knowledge is preferable;
ITIL Foundation Certification is a plus;
Good oral and written communication and interpersonal skills;
Proficiency in English;

Additional application instructions

Work style: On-Site
Location: New Cairo - CFC

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

Job Posting End Date

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About The Company

PWC

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