ITSM Administrator

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com

What will you be doing?

This role is in Business Technology Support and Services as a database system administrator for the ITSM tool Summit aka IRIS. The database system administrator is responsible for the development, implementation and sustained support of the IT Service Management system. IRIS is a global application on premise at Circana in Chicago, Illinois. The client base includes Circana employees and their business partners.

Responsibilities And Duties

• Application upgrades and patches for new releases and hotfixes
• Maintenance and support of the Staging, Pre-Prod and Production environments which includes back-up and restore procedures
• Disaster recovery of on-prem system
• Back-up and retention system policy management
• IRIS mobile and proxy application configuration
• Domain and AD relationships in IRIS
• License Key Maintenance
• Access management to Servers and Databases
• Report building from backend SQL server
• Complex backend report building
• CMDB maintenance and monthly auto discovery runs
• Tier 3 support and troubleshooting of reported issues with ITSM team and ITSM third party vendor
• Data source creation and maintenance for reporting
• API interface integration
  
  

Qualifications And Skills

• 10-15yrs of experience
• Experience with installation, configuration, administration and troubleshooting issues with a Service Management tool
• Experience with SQL and database management language and tools
• Experience with API as pertains to Service Management
• Knowledge of JavaScript language
• Knowledge of Windows/Linux OS and Active directory
• Knowledge of infrastructure Monitoring tools and integration with a Service Management tool
• Knowledge of CMDB maintenance and reporting
• Strong problem-solving skills and aptitude for self-learning new Service Management releases
• Ability to work with third party vendors on client issues tracking and resolution.
• Strong oral and written communication skills
• Position is offshore
• Bachelor's degree in Engineering or Computer Science preferred
• ITIL certification a plus
  
  

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone
  
  

Location

This position can be located in the following area(s): Bangalore

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission