Technical Advisor (Technical Account Manager)
Job Summary
Job Description
As a Technical Advisor (Technical Account Manager) at Sonar, you will play a crucial role in growing Sonar solution usage within client accounts, improving account maturity, and reducing churn. Responsibilities include actively addressing customer technical challenges, reporting product gaps, promoting Sonar's Clean Code methodology, assisting internal sponsors, and keeping accounts updated on roadmaps. You will also focus on upgrading customer usage, advocating for Sonar against competitors, educating developers, ensuring proper deployment, conducting QBRs, performing deployment audits, contributing to account management plans, and maintaining up-to-date knowledge of account technical status. This role requires strong technical skills, excellent communication, and a proactive approach to problem-solving.
Must have:
- Grow Sonar solution usage
- Improve account maturity
- Reduce churn
- Address customer technical challenges
- Promote Clean Code methodology
- Conduct QBRs and deployment audits
Perks:
- Dynamic work culture
- Respectful and kind environment
- Flexible work policy (hybrid)
- Growth mindset and continuous education
- Work-life balance
2 skills required
Job Details
Why should I Apply:
At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems – we fix problems at the source – source code, to be specific.
We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.
The impact you will have
Sonar’s industry-leading solution solves the trillion-dollar challenge of bad code, equipping developers and organizations to reach a problem-free state in their codebase with Clean Code. Through its unique Clean as You Code methodology, the organization has empowered 7 million developers and 400,000 organizations across the globe to systematically deliver better software
The impact you will have
- Grow the usage of the Sonar solution within Accounts
- Increase the overall Account Sonar maturity
- Lower the risk of Account churn or downgrade
- Increase Account satisfaction, reduce the number of escalations
- Increase the number of Sonar sponsors in the Account
- Establish and maintain Sonar as a Trusted Advisor in the Account
- Entice Accounts to stay current on an Active version of Sonar, to get maximal value
- Influence Sonar roadmap to meet Account needs
On a daily basis, you will
- Actively listen and formalize Account technical pains or other adoption inhibitors
- Work on plans to overcome customer pains and inhibitors
- Report product technical or functional gaps internally and advocate for their resolution
- Evangelize/Promote the Sonar Clean Code concept and Clean as You Code methodology to the customer
- Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem
- Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback
- Recruit customer development teams not currently using Sonar “Upgrade” customer development teams that do not use Sonar correctly and therefore do not receive the maximum value
- Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account
- Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically
- Make sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain
- Run Quarterly Business Reviews (QBR) with Account Sales representatives
- Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts
- Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy
- Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, and opportunities for improved maturity
- Track product development within Sonar in order to maintain product expertise
Why you will love it here:
• Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice.
• We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate!
• We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday).
• We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them.
We prioritize Diversity, Equity, and Inclusion:
At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures.
We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.
Please note that applications submitted through agencies or third-party recruiters will not be considered.
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