<p>AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence software accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or duplicate spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.</p><p>Follow us on Twitter: https://twitter.com/appzen<br>Follow us on Facebook: https://www.facebook.com/Appzeninc<br>Follow us on Youtube: https://www.youtube.com/c/AppZen<br>Request an exclusive demo: https://www.appzen.com/demo</p>

AppZen

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Hoyoverse

Support Engineer (1 Year Contract)

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브랜드 팀 사무보조(계약직)

As a Support Engineer, you'll be a key member of the global platform team, responsible for maintaining the availability and performance of critical services like account management, announcements, and payments across various HoYoverse products (Genshin Impact, Honkai Impact, etc.).  Responsibilities include incident management, root cause analysis, deployment support, improvement of monitoring dashboards, documentation of procedures, and identifying process improvements.  You'll work closely with backend and infrastructure teams to ensure seamless operation and enhance the player experience.

<p>At HoYoverse, we are committed to creating immersive virtual world experiences for players around the world</p>

Customer Service - Senior Player Support Specialist (Tier 2)

Zenless Zone Zero Illustration Artist Intern (6-month)

CRM Intern (6-month)

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Intellectual Property Counsel

Backend Engineer Intern (6-month)

<div id="content" class="">
    <div class="content-intro"><p><span style="font-size: 12pt;"><strong>Who Are We?</strong></span></p>
<p><span style="font-size: 12pt;">HoYoverse is committed to providing immersive virtual world experiences to players around the world. We have brought fans popular games including Genshin Impact, Honkai: Star Rail, Honkai Impact 3rd, Tears of Themis, and Zenless Zone Zero, as well as a wide range of entertainment content.<br>‌<br>Community is at the heart of everything we do. We are devoted to engaging fans and fostering an enthusiastic and inclusive global community that provides access and encouragement for people to share their passion for ACG (Animation, Comics, and Games) through their own creativity and skills.<br>‌<br>Pushing the boundaries of imagination, we consistently explore cutting-edge game development technologies, and have accumulated leading technical capabilities in cel shading, cloud gaming, and other fields.<br>‌<br>In the future, we will continue to expand our content production, technology research, and publishing duties through operations in offices in Singapore, Montreal, Los Angeles, Tokyo, Seoul, and other areas.</span></p>
<p><span style="font-size: 12pt;">When you apply to a position with HoYoverse, we will process your personal data. To learn more about how we process your data, we encourage you to review our comprehensive <a href="https://www.hoyoverse.com/en-us/legal/recruitment-privacy-policy">Global Applicant and Candidate Privacy Policy</a>. This policy provides detailed insights into how your information is collected, used, and protected throughout the application process.</span></p></div>

    <p><strong>What You Will Do:&nbsp; </strong></p>
<p>The global platform team at HoYoverse provides common functionalities to all of our products, Genshin Impact, Honkai Impact, Tears of Themis, Zenless Zone Zero, HoYoLab, etc. Our systems include a wide range of modules, such as account, announcement, payment. As these services are critical to players' experience, we invest heavily into technologies and uphold our high standard on availability, maintainability, robustness and scalability. Now we are ready to take our platform to the next level, and we need your help.</p>
<p>As a Support Engineer in our global platform team, you will have the unique opportunity to:</p>
<ul>
<li>Be the commander of online issues / incidents, find root causes via analysing system metrics or reading application logs, communicate clearly to relevant stakeholders without excessive technical jargon, write retrospect documents to help the team learn from failures.</li>
<li>Be responsible for the deployment of our services and release of new features to users, and provide support for post-deployment regression testing.</li>
<li>Continuously improve our application logs and monitoring dashboards by working with backend / infrastructure engineering teams, to detect issues earlier, find root causes faster and reduce false alarms.</li>
<li>Consolidate common procedures and write SOP documents / monitoring playbook so that the team could apply the same standardised optimal actions when it happens again.</li>
<li>Identify inefficiencies and potential risks in our processes, and propose improvements to them.</li>
</ul>
<p><strong>What We Are Looking For:</strong></p>
<ul>
<li>Diploma or degree in a program related to Computer Science or Information Technology.</li>
<li>Familiar with at least 1 programming language, able to write scripts or SQL queries for debugging, monitoring, statistics, etc.</li>
<li>Familiar with monitoring and logging tools, such as Prometheus, Grafana, Jaeger, ELK Stack, etc.&nbsp;</li>
<li>Understanding of software release practices, including but not limited to A/B test, feature flags, grayscale deployment, etc.</li>
<li>Good communication skills and a strong team player.</li>
</ul>
<p><strong>Bonus Points:</strong></p>
<ul>
<li>Previous working experience or knowledge in banking, finance, fintech or payment, etc.</li>
</ul>

    

    <div class="content-conclusion"><p><span style="font-size: 12pt;">We are an equal opportunity employer that believes diverse backgrounds are key to bringing our concepts to life. If you're looking to play a key role in creating the best immersive virtual world experience for our users, we invite you to join our team.</span></p></div>
</div>

Instructional Designer

<div class="section page-centered" data-qa="job-description"><div>AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at <a rel="noopener noreferrer" class="postings-link" href="http://www.appzen.com">www.appzen.com</a>.</div><div><br></div><div>Location: San Jose Bay Area, In-office 3 days per week (Mon, Tue, Thu)</div><div><br></div><div>It is an exciting time at AppZen and we have a new opportunity for a Director of Operations! This role will drive critical cross-functional operational ownership for collaboration, systems, processes, metrics and reporting, and operational efficiencies across the organization. You will serve as the connective tissue across the organization to ensure stakeholders can successfully execute on integrated projects and operational plans between business units in alignment with AppZen’s strategic goals. This role will report to our Senior Vice-President of Global Field Operations.</div><div>&nbsp;</div><div>Specifically, the Director of Operations will be responsible for managing operations across Sales, Marketing, Customer Success, Business Operations and Finance/FP&amp;A with a team of direct and indirect reports. You will be responsible for driving operational excellence, implementing and optimizing programs and processes, and ensuring smooth functioning of business functions.&nbsp;</div></div><div class="section page-centered"><div><h3>Responsibilities and Ownership:</h3><ul class="posting-requirements plain-list"><ul><li>Drive cross-functional management of Sales, Marketing, Customer Success, Business Operations teams and Finance/FP&amp;A teams:</li><li>	Institute and drive programs, projects and processes.</li><li>	Develop, track and improve analytics, metrics, objectives and goals.</li><li>	Foster a collaborative, high-performance culture, encouraging teamwork and professional growth.</li><li>Sales Operations:</li><li>	Develop and implement strategies to drive sales growth and maximize revenue.</li><li>	Collaborate with the sales team to establish sales targets, quotas, and incentives.</li><li>	Oversee the sales pipeline, forecasting, and performance analysis.</li><li>	Ensure efficient sales processes, including lead generation, qualification, and conversion.</li><li>Marketing Operations:</li><li>	Work closely with the marketing team to develop and execute marketing strategies.</li><li>	Monitor marketing campaigns, analyze performance metrics, and optimize ROI.</li><li>	Drive lead generation efforts and collaborate with sales to ensure effective lead management.</li><li>Customer Success:</li><li>	Develop and implement customer success strategies to enhance customer satisfaction, retention, and expansion.</li><li>	Establish and monitor customer success metrics and KPIs.</li><li>	Collaborate with other departments to ensure seamless customer experiences across all touchpoints.</li><li>Business Operations:</li><li>	Streamline and optimize business processes, workflows, and systems.</li><li>	Monitor and analyze key operational metrics to identify areas for improvement and efficiency.</li><li>	Develop and implement strategies to enhance productivity and operational effectiveness.</li><li>	Collaborate with cross-functional teams to drive operational initiatives and support business growth.</li><li>Foster the design, implementation, and execution of processes for cross-functional areas of our business to provide timely, visible, and clear bottom-up and top-down 	communication, documentation and reporting.</li><li>Lead, monitor and establish visibility and communication of cross-company projects/processes with analytics and content management, with the goal of maximizing information sharing, visibility and enablement.</li><li>Collaborate with program and project managers regarding systems and process alignment to enable product delivery plans with stakeholder engagement.</li><li>Responsible for creating and delivering status reports on cross-company priority initiatives and operational activities for executives and key stakeholders.</li><li>Responsible for identifying and reporting roadblocks, risks, and critical dependencies; and ensuring the important ‘stuff’ gets done.</li><li>Identify and ensure ownership for and that processes across the organization are living and amended as required; establish and maintain a metrics program to measure results.</li></ul></ul></div></div><div class="section page-centered"><div><h3>Requirements:</h3><ul class="posting-requirements plain-list"><ul><li>Minimum of 8 years of previous operations experience in a similar roles.</li><li>Bachelor’s degree in business or science with PMP designation preferred.</li><li>MBA preferred.</li><li>8+ years’ experience in project management, analytical problem-solving capabilities, previous operational excellence experience and a demonstrated track record of implementing operational improvements.</li><li>Experience in fast paced, SaaS companies working with international teams and reports including US, India and Europe.</li><li>Demonstrated experience managing and leading Sales, Marketing, Customer Success, Business Operations teams and Finance/FP&amp;A teams.</li><li>Demonstrated experience and success managing metrics and KPIs in these operation functions, including pipeline generation, conversion rates and win-loss analysis.</li><li>Strategic Thinking:</li><li>	Strong strategic and analytical skills with the ability to identify opportunities and solve complex problems.</li><li>	Proven track record of developing and implementing successful operational strategies.</li><li>Leadership and Communication:</li><li>	Excellent leadership skills with the ability to motivate and inspire teams.</li><li>	Strong interpersonal and communication skills to collaborate effectively with stakeholders at all levels.</li><li>	Extremely strong organizational skills and business acumen.</li><li>Results-Oriented:</li><li>	Proven ability to drive results and meet or exceed targets and objectives.</li><li>	Data-driven mindset with a focus on performance metrics and continuous improvement.</li><li>Industry Knowledge:</li><li>	Solid understanding of the sales, marketing, and customer success functions.</li><li>	Familiarity with business operations, including process optimization and efficiency.</li></ul></ul></div></div><div class="section page-centered" data-qa="closing-description"><div><span style="font-size: 16px;">If you are a driven and experienced operations professional with a passion for driving business growth and operational excellence, we would love to hear from you. Join our team as the Director of Operations and contribute to our ongoing success.</span></div><div><br></div><div>We are equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. </div></div>