SFTP L1 Engineer

Role: SFTP - L1 Engineer

Experience: 1 to 3 years of experience in Network Security

Location: Mumbai

Specialised in : Globalscape/Solarwinds

Job Overview

We are looking for a dedicated SFTP L2 Engineer with 1-3 years of experience in network security, and a strong focus on managing Secure File Transfer Protocol (SFTP) solutions. The ideal candidate will possess in-depth expertise in configuring, deploying, and troubleshooting SFTP setups, especially within Windows, Linux, and Unix environments. This role requires strong technical knowledge of network and security protocols, excellent problem-solving skills, and the ability to work in a fast-paced, 24/7 environment.

Key Responsibilities

• SFTP Management:
• Manage, configure, and implement SFTP solutions.
• Integrate SFTP solutions with various tools for management, authentication, and authorization (email, AD, IAM, SIEM).
• Commission and implement SFTP solutions across environments such as DC/DR/Cloud and branch offices.
• Troubleshoot incidents across all layers of the OSI model (Layers 1, 2, 3) related to SFTP.
• Automation & Integration:
• Automate processes using scripting and configuration (SOAR) tools.
• Integrate SFTP solutions with REST API/SDK for seamless operation with security dashboards and Infosec tools (AD, IDAM, PAM, SIEM, SOAR).
• Incident & Problem Management:
• Handle incident, problem, service request, change, configuration, and capacity management for SFTP systems.
• Troubleshoot network issues using packet capture and analysis tools such as Wireshark/Pcap.
• Perform root cause analysis (RCA) on SFTP incidents and ensure resolution within SLAs.
• Work closely with the helpdesk, IT support, and application teams for joint troubleshooting of high-priority issues.
• Proactively monitor and respond to network events using monitoring tools.
• Compliance & Security:
• Maintain and implement network security policies, standards, and procedures.
• Ensure compliance with audit and security requirements, including patch updates and upgrades.
• Conduct daily performance checks, periodic audits, and maintain security infrastructure across a 24/7 setup.
• Close compliance and audit points within agreed timelines.
• Documentation & Reporting:
• Create technical documentation including as-built network diagrams, security documentation, and inventory control records.
• Prepare SOPs/Runbooks and update knowledgebases in ITSM tools.
• Provide regular SLA reporting for SFTP systems and ensure timely closure of tickets within SLAs.
• Collaboration & Mentorship:
• Coordinate with OEMs for TAC support, RMA, replacement, and reconfiguration of SFTP solutions.
• Lead and mentor L1 & L2 engineers, ensuring high-level technical guidance and support.
• Communicate effectively with stakeholders, providing updates and resolutions to complex issues.

Required Candidate Profile

Experience:

• 1 to 3 years of network security experience, with a minimum of 3 years dedicated to SFTP solutions.
• Hands-on experience working in Windows, Linux, and Unix environments.
• Proficiency with SFTP management and deployment.
• Strong knowledge of network security protocols and tools (e.g., Wireshark, Pcap).

Technical Skills:

• Experience in automating processes using scripting languages and SOAR tools.
• Knowledge of authentication tools (Active Directory, IAM, SIEM).
• Ability to manage policies, conduct packet capture analysis, and troubleshoot security incidents.
• Familiarity with integrating SFTP systems with security and automation tools such as AD, IDAM, PAM, and SIEM.

Communication & Leadership:

• Strong verbal and written communication skills.
• Demonstrated success in managing and resolving complex technical issues.
• Ability to lead a team of engineers and take ownership of technology.