Product Owner
Job Summary
Job Description
The Product Owner at Cyara bridges the gap between product strategy and development, delivering the best Customer Experience Assurance Platform. Responsibilities include managing the product lifecycle, prioritizing the product backlog, collaborating with development teams on sprints, defining product vision and roadmap with PMs and cross-functional teams, creating detailed product requirements in Aha! and Jira, incorporating customer feedback, mitigating impediments for technical teams, preparing release notes, and conducting product demonstrations. The ideal candidate is customer-focused, organization-wide in their thinking, driven, innovative, practical, broad in perspective, and people-centric. This role requires strong communication and collaboration skills to ensure clear understanding of requirements and priorities.
Must have:
- Manage product lifecycle
- Prioritize product backlog
- Collaborate with development teams
- Define product vision and roadmap
- Create detailed product requirements
- Incorporate customer feedback
Perks:
- Flexible work environment
- Competitive compensation
- Results-oriented culture
- Family-first atmosphere
5 skills required
Job Details
Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: www.cyara.com
Want to know what it’s really like to join Cyara? Check out this link to meet some real Cyarans and read about their individual career journey with us: https://cyara.com/employee-profiles/
Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
The Product Owner bridges the gap between product strategy and development and delivers the best Customer Experience Assurance Platform possible. Working across cross-functional teams to design, build, and roll out products that execute the company strategy.
Activities:
- Manage the product lifecycle from product planning through development and delivery.
- Manage and prioritize the product backlog, ensuring alignment with business objectives.
- Collaborate with the development team to plan and execute sprints effectively.
- Facilitate daily stand-ups and provide regular updates on sprint progress.
- Collaborate with PM and cross-functional teams to define, plan, and refine product vision and roadmap.
- Create and maintain detailed product requirements in Aha! and Jira.
- Incorporate market and customer feedback into product roadmaps and requirements.
- Play an active role in mitigating impediments for the technical teams to accomplish committed goals.
- Prepare comprehensive release notes summarizing new features and conduct product demonstrations to internal and external stakeholders
- Grooming and refinement of work in progress through daily stand-ups
- Communication with the development team, ensuring a clear understanding of requirements and priorities.
Behaviors:
- Customer focused - Consider customers as the key driver of business value and represent their perspectives throughout the product management process.
- Organization wide - Engage with all parts of the organization and ensure that the focus is always on the overall best outcomes for the organization as a whole.
- Driven - Motivated, energetic, and focused on timely achievement of real outcomes.
- Innovative - Sensibly challenge the status quo and experiment to create opportunities to drive continual change and improvement.
- Practical & Pragmatic - Recognize that timely practical actions are crucial and focused on achieving deliberate outcomes.
- Broad - Consider challenges and opportunities broadly, including from commercial, strategic, technical, and people perspectives.
- People Centric - Recognize that success comes through people. Build strong internal and external relationships to achieve goals.
Why you should join us:
At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.
Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.
Interested? Know someone who might be? Apply online now.
Cyara are a Global Circle Back Initiative Employer - we commit to respond to every applicant.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
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