Senior Program Manager
About the job
Summary
As a Senior Program Manager at Gojek, you'll lead cross-functional tech programs, aligning stakeholders, streamlining processes, and ensuring seamless execution of key initiatives. Responsibilities include managing complex projects from inception to completion, driving collaboration, addressing risks, and providing transparency to leadership. You will leverage data-driven decision-making, build high-performing teams, manage budgets and resources, and define/prioritize programs with Product Management. Your work directly impacts Gojek's scaling, innovation, and user experience.
Must have:
- 6+ years program/project management experience
- Fluency in Chinese (speaking and writing)
- Technical writing and documentation experience
- Cross-functional team collaboration skills
- Strong understanding of system architecture and software delivery processes
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About The Role
As a Senior Program Manager at Gojek, you’ll be at the forefront of delivering impactful, cross-functional tech programs. In your first 6 months, you'll tackle the challenge of aligning stakeholders across diverse teams, streamlining processes, and ensuring the seamless execution of key initiatives. You’ll manage complex projects from inception to execution, driving clarity and collaboration across teams while addressing blockers and risks. Your role will directly influence Gojek's ability to scale, innovate, and enhance user experiences, making you a key enabler of our organizational success.
What You Will Do
- Manage, execute, and track technology programs aligned with objectives and key results.
- Leverage data-driven decision-making tools for innovation and ongoing program development.
- Ensure successful program execution by building teams, aligning stakeholders, and managing resources, budgets, and processes.
- Provide transparency into program health, status, and resourcing to partners and senior leadership.
- Identify, predict, and resolve blockers, conflicts, and risks across multiple teams.
- Foster strong stakeholder relationships to align priorities and translate goals into actionable plans.
- Define, prioritize, and plan programs in collaboration with Product Management and other stakeholders.
- Create SOPs, process flows, and integration requirements to enhance operational efficiency.
What You Will Need
- 6 years of experience in program/project management with a strong understanding of technical concepts.
- Fluency in Chinese (speaking and writing) for professional purposes is mandatory.
- Experience in technical writing and documentation.
- Proven ability to navigate ambiguity and deliver detailed, actionable solutions.
- Experience collaborating with cross-functional teams to align and execute on shared goals.
- Quick adaptability to new technologies and concepts in a dynamic environment.
- Excellent verbal and written communication skills to enhance collaboration and knowledge-sharing.
- Strong understanding of system architecture and software delivery processes.
About the Team
Join Gojek's Program Management Team, where innovation meets collaboration. Our team thrives on solving complex challenges, driving impactful programs, and shaping the future of everyday experiences at scale. We value diverse perspectives, creativity, and a shared commitment to technology-driven solutions. If you’re passionate about making an impact and thrive in a fast-paced, dynamic environment, we’d love to have you on board!
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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View Full Job Description
About The Company
GoTo is the largest technology group in Indonesia, combining on-demand and financial services through the Gojek and GoTo Financial brands. It is the first platform in Southeast Asia to host these two essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure.
GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
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