Product Operations - Search Evaluation and Investigation - Manila

About ByteDance Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join Us Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us. About Trust & Safety Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. About the team Search Evaluation & Investigation team working closely with Search team, taking evaluation standards as the baselines and principles and manually evaluating search query and corresponding search result page to reflect the real user experience of the search function. The team is committed to provide search evaluation services for international products with resources support provided by different countries around the world, and global members conduct evaluations according to unified guidelines. The evaluation scope covers multiple search sections, such as basic search experience, recommended search, search advertising, and search security. As a bridge for business communication domestically and abroad, the team is responsible for the key nodes such as standard writing, training Q&A, report output, and human efficiency management to effectively promote the execution and implementations of projects. Responsibilities 1. Evaluate cases daily to provide the product team with insights, feedback, which can then be translated into improvements and optimisation of key product metrics (e.g. page view, negative user feedback and click through rate). 2. Assimilate and summarise search data, to build recommendations for improvement and optimisation. 3. Accountable for improvement, by optimising SOP to ensure strong delivery of business team(s). 4. Improve cost efficiency & analysis. 5. Responsible for search evaluation, investigation, and other search-related business requirements and provide guidance to deliver all key project milestones and outcomes to optimize search results-related strategies. 6. Work independently as the evaluation and investigation project designer, deeply understand the business, and be responsible for the overall process of the project, including planning, implementation and providing high-quality evaluation analysis to help with product optimization. 7. Work closely with Product Managers and technical teams to elaborate and optimize relevant evaluation standards or guidelines and output project SOPs to ensure that the evaluation meets expectations. 8. Work closely with multiple business partners to ensure business metrics improvement and workflow optimization. 9. Other Ad-hoc and relevant projects such as reporting and urgent business requests from product teams as assigned by TL.

Minimum Qualifications - Bachelor's degree or above. - Fluent in English & Filipino languages and in-depth understanding of market regional culture. - In-depth understanding of search engines and TikTok or similar social media platforms. 2+ years of working experience in the IT industry will be preferred. - Excellent data analysis and communication skills. Project management experience will be preferred. Preferred Qualifications - Ability to manage cross-functional operational efforts, work with data delivery, engineering, and product teams to ensure the smooth rollout of projects. - Flexible, adaptable, proactive and self-motivated, and demonstrated ability to perform well in a highly dynamic, rapidly changing environment. ByteDance Trust & Safety recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.