Marathon Global Community Lead

Community is a cornerstone of Bungie games. We are looking for someone to lead our Marathon Community team to build strong relationships between our players and teams at Bungie. The Global Community Lead works closely with Franchise Marketing, publishing teams, industry partners, and the development team to support our direct to player communications as well as share player experiences and feedback that helps to inform and add perspective to our creative processes.

This role requires strong leadership, communication skills, and professionalism as you will help develop communication strategies on how to keep our community informed of all the exciting developments coming to the Marathon live game pre and post launch. Good communication is a two-way street, you will also be building and maintaining processes for how to digest and document feedback from millions of players and deliver it to stakeholders across Bungie.

Always thinking about the future, this candidate must have strong opinions, loosely held, on trends and where channels, community, and the industry are heading. This role craves innovation and isn’t afraid to try risky initiatives in service of breaking ground on the next hottest thing. Proficient in both reactive and live settings, including on camera, this person educates and motivates their peers to do the same.

This role reports to the Principal Community Manager.

RESPONSIBILITIES

• Partner with developers as a community expert to help the team explore opportunities to improve the player experience and respond to player feedback.
• Manage and mentor other members of the community team.
• Collaborate with Technical Community Managers to identify and address player-facing issues.
• Coordinate with other marketing leads to support and amplify the release of official Marathon marketing assets and global campaigns
• Create messaging that can resonate to audiences globally as well as collaborate and support the International Publishing team on regional-specific projects and activations.
• Represent and include the community team in internal conversations to represent the player base and offer community-informed input on how to enhance the player experience.
• Deliver data informed and anecdotal reports on sentiment and trending community conversations to internal stakeholders and present findings to studio leadership.
• Create and manage processes for community team to source, analyze, and organize player feedback for internal distribution.
• Respond and Engage with the community in a timely, empathetic, and professional manner
• Coordinate with trust and safety teams to ensure a safe and inclusive environment for our player community to thrive.
• Creates presentations and reporting to represent player trends narratives in live operations meeting with Development and Franchise Leadership.
• Draft relevant communications to educate, inform, and celebrate the community.
• Oversee planning of community driven campaigns, competitions, including livestreams, Q&A sessions, short form video, and more

REQUIRED SKILLS

• 7+ years of industry experience managing a passionate gaming community.
• Experience leading a team or managing others.
• Excellence in written and verbal communication for both public facing and internal communications.
• Flexibility with scheduling to accommodate international collaboration across many time zones.
• Strong insights for building and structuring online interactions in a professional, team-oriented way.
• Ability to create data informed reports on sentiment and utilize social listening tooling.
• Proven track record and enthusiasm for enabling and measuring proactive and reactive public conversations in a live game service environment.

NICE-TO-HAVE SKILLS

• Bachelor’s Degree: Communications, Public Relations, Marketing, Writing
• Deep familiarity with video games industry and live service games, MMO, FPS, etc.
• Familiarity with the Destiny Community
• Some familiarity with Bungie as a studio and its past adventures
• Comfortable hosting or being on camera