Senior Manager, PMO (Hybrid San Antonio)
Job Summary
Job Description
Rackspace is seeking a Senior Manager, PMO to manage intra-organizational relationships with Implementation and Operations teams. Responsibilities include managing project managers, stakeholder communication, projects, and designing new processes. The ideal candidate will inspire confidence, lead efforts to improve processes and design new systems, advocate for operational excellence, and develop future leaders. They will direct staff, coordinate across functions, act as a servant leader, and manage stakeholder relationships. The role requires intermediate knowledge of the project lifecycle, industry competitors, and company objectives. Understanding of hyperscalers (AWS, Azure, GCP) and the Texas Public Sector, as well as government contract lifecycles, is also crucial. The position is hybrid (San Antonio, TX).
Must have:
- Manage project managers and stakeholders
- Design and improve processes
- Lead and inspire teams
- Excellent communication skills
- Knowledge of project lifecycle and hyperscalers
- Understanding of Texas Public Sector and government contracts
4 skills required
Job Details
We are seeking a candidate who will be responsible for managing intra-organizational relationships with the Implementation and Operations teams. This candidate will manage project managers, stakeholder communication, projects, and design new processes using structured methodologies. This individual will inspire confidence in the team, senior management, and the business community implementing the project solution. This person will focus on stewardship of ongoing projects, leading efforts to improve existing processes, and leading efforts to design new systems or processes, as required. They will advocate for operational excellence across the organization and produce potential future leaders at Rackspace.
Key Responsibilities
- Directs staff, as well as, coordinates across functions, internally and externally, to ensure delivery within scope, budget, and schedule.
- Acts as a servant leader - Inspires others towards creativity, development, and autonomy
- Manages intra-organizational relations – specifically the PMO's relationship with the Implementation and the Operations teams.
- Highly driven self-starter with excellent communication skills.
- Plans and executes moderately complex or multiple projects.
- Reviews and fully understands all project requirements (business and technical).
- Develops and documents business processes.
- Owns customer outcomes and drives customer issue resolution.
- Manages stakeholder communication and relationships.
- Responsible for adhering to company security policies and procedures.
- Drives efficiency in solution delivery processes and procedures .
Knowledge
- Intermediate knowledge of the project lifecycle.
- Intermediate knowledge of industry competitors, products, trends, and technology.
- Intermediate knowledge of company's objectives and strategies.
- Knowledge of the Texas Public Sector.
- Understanding of Hyperscalers (AWS, Azure, GCP).
- Awareness of government contract lifecycle and state agencies.
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