Payment Operations Analyst

Job Details

Description

The role of Payment Operations Analyst is to ensure that we provide our customers with a broad portfolio of solutions across all our markets, focusing on operational optimization of our solutions and management of existing providers. You will work in close conjunction with the Risk Team whose remit is to ensure we create a safe and compliant environment for our customers through various measures such as combatting money laundering, preventing credit card fraud, affiliate and bonus abuse and aligning with regulatory requirements.

So, what will you be doing?

• Act as a 2nd line support for all internal escalations with regards to payment queries, dealing primarily with missing deposit and withdrawals 
• Liaising with PSP’s on operational issues and to make customer journey improvements 
• PSP configurations and improvement of site texts 
• Liaise with the internal teams (CS, Risk Operations, Compliance, VIP team) aiming at the effective resolution of customer queries or account problems 
• Interact with customers in providing a resolution to payment-related topics 
• Review the policies and procedures of the payments department and make recommendations for improved efficiency 
• Escalating urgent and important issues through the appropriate channels  
• Liaise with finance team to ensure optimal reconciliation of payments 
• Take a pro-active and holistic approach to ensure we provide our customers with a smooth a frictionless payments experience 
• Work hand-in-hand with the team lead to avoid having the same contact more than once and to reduce customer contacts overall 
• Find ways to improve the deposit and withdrawal journeys by suggesting improvements to your team lead  

And what are we looking for?

• Experience in a similar role, working for an online business in a payments capacity 
• In-depth understanding of the payments eco-system and leading payment providers 
• Strong analytical skills, a problem-solving mind-set and great attention to detail 
• Natural ability to identify issues or risks and convert them into preventive and pro-active measures 
• Approachable, Reliable and Team oriented 
• Commercial awareness and great team player 
• Flexibility to work evenings and weekends if required 
• Advanced Microsoft Excel skills 

This is what you'll get

Different benefits packages are tailored to fit each location, but here’s a taste of what may be on offer

- Annual leave

- Annual bonus

- Health insurance

- Company share scheme

- Volunteering days

- Home office allowance

- Wellness or Gym allowance

Equal Opportunities

We are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.

We believe passionately that employing a diverse workforce is central to our success, this is our superpower.

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.

Qualifications