AWS Support Engineer I
Job Summary
Job Description
As an L1 AWS Support Engineer, you will provide first-level technical support for AWS-based solutions. Responsibilities include troubleshooting and resolving issues related to EC2 instances, S3 buckets, and other AWS services; monitoring AWS environments for performance and availability; responding to alerts and taking corrective actions; contributing to and maintaining knowledge base articles; documenting troubleshooting steps and solutions; communicating effectively with customers; adhering to security best practices; and identifying and reporting potential security threats. You will receive and log incident tickets, escalate complex issues, and deploy and configure AWS resources. Experience with backup and recovery, and cost optimization is also desired.
Must have:
- Strong understanding of AWS core services (EC2, S3, VPC, IAM)
- Basic troubleshooting techniques
- Familiarity with command-line interfaces and scripting
- Excellent communication skills
- Strong problem-solving skills
Good to have:
- AWS Certified Cloud Practitioner
6 skills required
Job Details
Job Description:
As an L1 AWS Support Engineer, you will be responsible for providing first-level technical support for AWS-based solutions. You will troubleshoot and resolve a wide range of technical issues, including those related to EC2 instances, S3 buckets, and other AWS services.
Key Responsibilities:
Incident Management:
Receive and log incident tickets.
Troubleshoot and resolve basic AWS-related issues.
Escalate complex issues to higher-level support teams.
Monitoring and Alerting:
Monitor AWS environments for performance and availability issues.
Respond to alerts and take corrective actions.
Knowledge Base Management:
Contribute to and maintain knowledge base articles.
Document troubleshooting steps and solutions.
Customer Interaction:
Communicate effectively with customers to understand their issues.
Provide clear and concise explanations of technical issues.
Security:
Adhere to security best practices and policies.
Identify and report potential security threats.
Required Skills and Qualifications:
Technical Skills:
Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.)
Knowledge of basic troubleshooting techniques.
Familiarity with command-line interfaces and scripting (e.g., Bash, PowerShell).
Deployment and Configuration: Deploy and configure AWS resources as per predefined templates.
Backup and Recovery: Perform regular backups and restore operations.
Cost Optimization: Identify opportunities to optimize AWS resource usage and reduce costs.
Soft Skills:
Excellent communication skills, both written and verbal.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Customer-focused approach.
Certifications (Preferred):
AWS Certified Cloud Practitioner
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