Payments Performance Manager

Casumo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us at Casumo, where you are invited to be your authentic YOU-MO!

Company Overview:

Welcome to Casumo, your passport to a world of fun, excitement, and responsible gaming. We're an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce? A blend of innovation, security, and a dash of playful charm.
Nowadays, we're on the hunt for a dynamic Payments Performance Manager!

Position Overview:

Payments Performance Manager is a hybrid role, based in one of the Casumo hubs. You will be responsible for managing our Payment Service Providers (PSPs), ensuring optimal cashier configurations, and driving payment process improvements across all our markets. You will report directly to the Chief Product Officer and work closely with cross-functional teams, including Finance, Product, Legal, Compliance, Operations, Data and Tech, to maintain a robust payments infrastructure that supports business growth and enhances the player experience.

Responsibilities:

Payment Service Provider (PSP) Management:

• Act as the primary point of contact for all PSPs, ensuring strong, productive relationships.

• Work with leadership on contract negotiations, renewals, and performance reviews.

• Monitor PSP performance, resolve escalations, and ensure service-level agreements (SLAs) are met.

• Identify and onboard new payment providers to expand market coverage and improve player experience.

• Actioning and coordinating KYC & KYB in collaboration with Finance and Legal.

Payments Operations & Cashier Configuration:

• Oversee the operational configuration of the Casumo Cashier across all markets.

• Collaborate with the Product and Tech teams to ensure seamless cashier integrations and updates.

• Manage payment routing, currencies, and market-specific configurations.

• Ensure operational readiness for market launches and expansion initiatives.

Compliance & Risk Management:

• Work with the compliance team to ensure all payment processes comply with relevant regulatory and legal requirements.

• Collaborate with the Compliance team on anti-fraud measures, payment security, and KYC processes.

• Stay ahead of industry changes, regulatory updates, and emerging payment technologies.

Reporting & Continuous Improvement:

• Track payment performance metrics such as acceptance rates, transaction costs, and processing times.

• Identify areas for process improvement and efficiency gains.

• Act as a reference and contribute to the process documentation for Payments Operations

Requirements:

Essential Skills & Experience:

• Proven experience in payments operations and/or PSP management.

• Strong understanding of online payment systems, PSP integration, and global payment landscapes in regulated markets.

• Admin level experience working with Payment IQ / payment platforms, cashier systems, and payment routing configurations.

• Excellent relationship management and negotiation skills.

• Analytical mindset with a data-driven approach to solving problems.

• Ability to manage multiple priorities and work in a fast-paced environment.

Desirable Skills:

• Knowledge of industry regulations and best practices.

• Experience in the gaming, fintech, or similarly regulated e-commerce industry.

• Familiarity with payment analytics and reporting platforms.

Think we're a good match? Apply now!

The Perks

Being a part of the Casumo group provides an unparalleled experience. You’ll find yourself surrounded by the brightest minds within the most inspiring and collaborative office spaces! In addition to that, you’ll enjoy:

• Private health insurance

• Wellness incentives, including a fitness allowance and mental well-being services

• 2 weeks Work From Anywhere (increased to 4 weeks after longer duration of employment within the Company): explore the world while working remotely

• Office lunches - three times per week

• Access to some of the greatest tools and platforms for developing your professional skills and building success within your role

• A range of training courses, known as Casumo College, for continuous learning and growth

• Social events for building strong relationships with colleagues from all across the organisation

Our ABC values:

ASPIRE

At Casumo, "aspire" means pushing beyond the ordinary and transforming obstacles into stepping stones. Challenges are our breakfast of champions, and comfort zones are out of bounds. Mediocrity? Left behind. Our mantra? Dream big, aim high, and always be ready for the next adventure in innovation.

BELIEVE

Belief at Casumo isn't just a feel-good sticker; it's the glue that binds us. Turning "me" achievements into "we" victories, we're a tight-knit crew of dreamers, doers, and relentless supporters. With a high-five arsenal and a trusty cheerleading squad, we're on a mission to prove that together, we're not just strong; we're Casumo strong.

CARE

Care is our secret ingredient, the cherry on top of our game. It's not only about ensuring our players have a blast (responsibly, of course); it's about weaving a fabric of support so tight, even the toughest challenges can't tear us apart. From tailoring player experiences to being there for each other, we're all about creating memorable moments.