Operations Key Account Manager

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

The Partner Operations (PO) team is chartered with the operational enablement of our partner ecosystem.  The PO team sits within the Microsoft Business Operation (MBO) organization and is focused on making it easier for our partners to do business with Microsoft.  A key component of the organization is supporting partners with their move to cloud and digital transformation.  We do this through representing deep subject matter expertise and partner voice in design phase of launches and through delivery of change management for launches that are partner impacting. 

We manage our partners through a community model with a differentiation of service provided to our top partners through a specific Operations Key Account Management function.  We are accountable for representing the voice of our partners and customers in policy, process and platform; for landing change with partners and driving our partners to adopt new experiences/capabilities, for supporting the partner lifecycle of our partner ecosystem and ensuring that our partners are compliant.

This role is an individual contributor role as a Operations Key Account Manager (OKAM) within the PO organization. The OKAM is responsible for enabling our top partners as they transform to the cloud.  By using data and their deep understanding of partner processes they will identify business insights and opportunities that accelerate their assigned partners' transformation, optimize processes and increase partner productivity.

If you love working with partners and are passionate about helping our partners to do business with Microsoft, then we invite you to learn more about the Partner Operations team.  We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work. 

Required/Minimum Qualifications

• Bachelor's degree in Operations, Business, Supply Chain, Finance or a related field AND 4+ years' experience in Operations, Program Management or Project Management
• OR equivalent experience 
• Strategic relationship management skills and experience 
• Demonstrated ability in excelling at improving customer / partner experience
• Fluency in Spanish and English.

Personal Attributes / Interpersonal Skills

• Experience in complex, global program management where design, development and implementation of new processes, systems and organizations are preferred
• Strong experience of influencing an organization across more than one geography, and influencing other organizations where their support is critical to success
• A proven track record of building and leveraging data insights to influence stakeholders
• Highly developed communication and influence skills
• Energy, Passion, Curiosity, Ambition and Drive
• Ability to learn quickly, be adaptable and deal with ambiguity
• Strong, articulate and convincing communicator with the ability to build solid relationships with individuals at all levels, in multiple geographies and business functions both internally and externally.
• Demonstrated ability to story tell leveraging data
• Highly organized and can orchestrate, project management across a virtual team
• Highly self-motivated and able to work effectively with numerous virtual teams of diverse backgrounds.

• Account Management
• Manage engagement at executive level between Partner and Microsoft.
• Support executive escalations between key Partners and Microsoft stakeholders as needed.
• Launch Enablement - Readying and enabling assigned partner on changes that have high impact
• Work with internal teams to understand roadmap deliverables and develop plans to integrate into Partner business model
• Coordinate Co-Design Opportunities to embed Partner input and experiences into key future capability roadmap development
• Change Management - Land operational change and drive adoption of that change with assigned partner ensuring the partner can transact at scale on launch.
• Identify business insights and opportunities, using data and a deep understanding of Partner processes to accelerate change adoption  across Microsoft products, services, programs & policy.
• Work with key Microsoft and Partner stakeholders to address adoption blockers
• Drive quality, timely and compliant partner transaction
• Drive digital transformation by ensuring quality of the partner transactions across order to cash processes
• Representing the voice of the partner across policy, process, people and platform requirements
• Apply a continuous improvement mindset to everything we do, using data and business insights to improve partner experience, support processes or existing readiness models, tools and communication modes.