Junior Service Engineer

Sperasoft is a leading game co-development company headquartered in California. We work closely with our partners to deliver high-quality titles for world-class publishers. Sperasoft is a part of Keywords studios – international technical and creative services provider to the global video games industry and beyond.

We are now looking for a Junior Service Engineer who will join our Team in Warsaw office, to be responsible for:

• Processing complicated requests, network, hardware, and specific software troubleshooting.
• Computer ordering, construction, staging, OS, and software installation.
• Networking cabling, bundling, and troubleshooting.
• Server oversight and maintenance (without direct administration).
• Software, electrical, and cooling maintenance.

• Knowledge in hardware, network, and software troubleshooting.
• Knowledge of Windows 7/8/8.1/10/11 troubleshooting.
• Understanding of Active Directory (user account management).
• Ability to write technical documentation precisely.
• Ability to provide end-user face-to-face and remote support; can-do service attitude and approach.
• Knowledge and understanding of PC, network, and other technology procurement processes; ability to order parts quickly and inexpensively.
• Great English (both speaking and writing).

Would be an advantage:

• Support experience in the game industry, including troubleshooting art software (Autodesk, Allegorithmic, Adobe, etc.).
• Basic knowledge of version control systems (Git, SVN, Perforce).
• Experience in the MS O365 cloud platform.
• Experience in remote user support and the ability to explain complex technical concepts in a user-friendly way.
• Experience with patch panel commutation and LAN cabling.
• Knowledge of Atlassian products (Jira, Confluence) or any other bug-tracking system.
• Commercial experience of 1 year or more.

• Working with an international team of world class professionals on exciting and challenging projects
• Learning & Development opportunities – mentoring, lectures, participation at industry conferences and events
• Medical Insurance package
• Sensibly flexible working hours
• Breakfasts, snacks and fruits available during the day, tea and coffee machines
• Friendly team and a family-like environment
• Casual workplace environment in Warsaw (Atlas Tower)

• Additional benefits – care bonus to cover health, educational and safety needs, paid break from work, MyBenefit, paid health insurance, corporate parties and team buildings and many more others

Role Information: EN

Studio: Sperasoft

Location: Europe, Poland, Warsaw

Area of Work: IT Services

Service: ITS

Employment Type: Full-time, Permanent

Working Pattern: Office