Service Front

The Service Front at Tesla's Hoshigaoka location serves as the primary customer interface for all vehicle service needs. Responsibilities include handling customer inquiries via phone and email, accurately assessing vehicle issues, coordinating repairs with technicians, managing vehicle intake and return, utilizing Tesla's proprietary management system for scheduling, parts inventory and claim handling. The role requires strong communication skills, proficiency in resolving customer concerns, and meticulous record-keeping. Collaboration with technicians and ensuring customer satisfaction are key aspects of this position. The ideal candidate will possess a deep understanding of automotive repair fundamentals and a willingness to embrace electric vehicle technology. This role is vital to maintaining Tesla's commitment to superior customer service.