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Engineer, Systems - Jamf & InTune

Warner Bros Discovery

Mexico City, Mexico (On-site)

Engineer, Systems - Jamf & InTune

2 Weeks ago • 4 Years + • Administrative

About the job

Summary

The Engineer, Systems will assist senior engineers in designing, building, and implementing solutions for mobile devices, desktop hardware, and applications. Responsibilities include administering Jamf and Intune for Mac, Mobile, and Android endpoints; building deployment packages; troubleshooting infrastructure; collaborating with the Identity Team on Conditional Access Policies; following security best practices; triaging outages; updating documentation; monitoring support requests; collaborating with stakeholders; and creating endpoint reports. The role requires strong analytical and problem-solving skills, experience with security incidents and outage resolution, and excellent communication skills.

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Must have:

4+ years' experience administering Jamf/Intune
Superior analytical and problem-solving skills
Experience resolving outages
Excellent communication skills
Collaboration with small teams

Good to have:

Degree in IT or related field
Knowledge of and passion for technology

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Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The Job

The role of the Engineer, Systems is to assist senior engineers in designing, building, and implementing solutions to meet Workplace Technologies business needs related to mobile devices, desktop hardware, and desktop applications. In addition, this Engineer will work closely with Workplace Support Technicians to provide Level 3 technical solution support and serves as a senior technical point of escalation for core end user IT systems and application technologies. The Engineer is responsible for assisting with documentation and knowledge transfer to appropriate support teams.

Operations and Administration

Administration of Jamf and Intune for Mac, Mobile, and Android endpoints

Build and prepare packages for automated deployment and self service

Troubleshoot Jamf and Intune infrastructure and resolve outages with vendor assistance

Work with Identity Team on creating and managing Conditional Access Policies

Follow security best practices and implement agreed baselines under the guidance of senior staff

Triage any outages/critical issues including providing resolution and RCA.

Escalations, Collaboration, and Documentation

Build and update documentation related to internal process and for support teams

Monitor company mediums (Zoom, Teams, SharePoint, Confluence, email, etc.) for support requests and escalations and assist based on priority.

Review Service-Now tickets related to Jamf/Intune/Mac/Mobile and update in a timely manner.

Collaborate with key stakeholders to understand team needs and dependencies to better align technical solutions

Assist in developing and executing a methodology to evaluate, prioritize and monitor the success of the business processes

Accurately and clearly articulate strategic issues and provide relevant, logical options for solving them

Actively participate in team meetings and collaboration opportunities (including occasional travel).

Actively stay up to date on the latest technologies and solutions, including internal/external learning and research.

Create endpoint reports for stakeholders as requested.

The Essentials

 4+ years' experience in a medium/large organization administering Jamf, Intune, or other MDM solutions for Mac and Mobile endpoints

Superior analytical and problem-solving skills

Experience dealing with security incidents

Experience resolving outages (bonus for leading outage calls)

Excellent written and verbal communication

Superb relationship building skills

Work collaboratively w/small teams

Ability to handle multiple assignments concurrently

Ability to prioritize based on criticality

Comfortable with autonomy based on time zone

English proficiency required

The Nice to Haves

Degree in Information Technology or a related field, or an equivalent combination of education and occupational experience

Knowledge of and passion for technology

Comfortable in working in highly iterative and fluid environment

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our for instructions to submit your request.

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About The Company

Warner Bros. Discovery

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Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world’s most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines WarnerMedia’s premium entertainment, sports and news assets with Discovery’s leading non-fiction and international entertainment and sports businesses.