IT Desktop Engineer

Description

• Provide technical support: Assist end-users in resolving networking, software, and hardware issues via phone, email, and in person.
• Desktop support and maintenance: Handle daily technical tasks, including troubleshooting desktop systems and managing data networks and servers.
• Network operations: Configure and troubleshoot LAN (routing and switching) and wireless networks, working with architects to optimize performance.
• System administration: Manage user accounts, password resets, authentication processes, and system upgrades.
• Implement solutions: Design and deploy new network solutions or enhance existing ones to improve efficiency and reliability.
• Collaborate and communicate: Work closely with vendors, cross-functional teams, and global colleagues to address and resolve issues promptly.
• Documentation and processes: Maintain and update standard operating procedures, best practices, and customer service guidelines related to network architecture.

• Experience: At least 2 years of experience in desktop support within a multinational organization.
• Education: Bachelor’s degree or equivalent work experience is preferred.
• Technical skills: Proficiency in troubleshooting networking systems (LAN, wireless, etc.). Strong knowledge of operating systems, software installations, and hardware maintenance. Linux experience is highly desirable.
• Language skills: Fluent in English (minimum B2 level) and the local language (essential).
• Soft skills: Excellent communication and interpersonal skills. Highly organized, detail-oriented, and process-driven. A proactive, customer-focused mindset with the ability to manage tasks effectively in a fast-paced environment.
• Location: Based in or near Eschborn, Germany.

• Challenging role in a growing industry: Join a rapidly growing, international company at the forefront of the photovoltaic industry.
• Competitive compensation & benefits: Enjoy a competitive salary, quarterly performance bonuses, company stock shares, and other benefits.
• Collaborative work environment: Work in a vibrant, multicultural team alongside colleagues from various countries.
• Training & professional development: Begin with comprehensive training and benefit from ongoing professional development opportunities.
• Career growth: We offer opportunities for advancement, with pathways into more technical roles or leadership positions as you grow within the company. 
• Hybrid work options: After completing your initial training, enjoy the flexibility of a hybrid work setup.