Director, Learning Consulting, VISA University

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The successful candidate will have a strong background in learning design strategy, with a proven track record in creating and implementing effective learning programs. They will also need to understand North America’s regional business priorities, Visa University (VU) curriculum, and VU’s KPIs.

They will be responsible for meeting NA VU revenue, expense, and margin targets and instrumental in driving sales of new revenue source programs in the region. The ability to work collaboratively with clients, VCA colleagues, VU sales, account executives and other teams at Visa to drive the best outcomes is crucial. The candidate will also have direct client exposure as part of the role.

In this role, you will support Visa University in establishing a comprehensive and agile framework for customizing existing learning content and creating new bespoke programs to meet specific client needs and better educate a broad range of client employees

This role will report to the North America Visa University Sales Lead.

Key Responsibilities

Provide Learning Development Capabilities to VCA/VU Sales Team:

• Support the Learning Consulting Practice, create and implement strategic plans, processes, frameworks, models, templates, and documentation that align with Visa Consulting and Analytics’ and Visa University's vision.
• Apply human-centered design principles to create customized training programs that support professional development and build capabilities in a timely and cost-effective manner. Manage and coordinate the facilitation of client consulting engagements.
• Develop and execute a model for content solution customization, ensuring it is adaptable and scalable to meet the diverse needs of our clients.
• Define and implement a systematic, human-centered approach for client needs analysis, solution identification, and design, focused on both the client and learner, and tailored to specific roles.
• Define scalable and repeatable evaluation approach that clients can employ to assess the effectiveness of learning solutions based on stakeholder business drivers and key performance indicators (KPIs) to gauge the impact and effectiveness of training programs.
• Participate in tasks related to budget use and management, particularly related to vendors that may be required for project support and required systems.
• Work with regional VU sales team and account executives to establish an understanding of learning needs analysis product offerings and enable them to describe related benefits to potentials clients. Join client discussions related to qualified leads.
• Collaborate with VU the curriculum team to devise an approach to creating content and processes that better enable VU to offer customized solutions as part of large-scale opportunities.
• Identify, map and categorize assets already present in the organization both in VCA and in the other functions, including previously delivered bespoke programs.
• Build rapport, trust, and credibility with clients, VCA colleagues, VU sales, account executives and other teams at Visa to ensure strong and productive relationships.
   

Facilitate sales of the new revenue sources product line including Acquirer Sales Training  and other opportunities that arise in the region

• Develop a go-to-market strategy for new revenue sources bespoke product line.
• Identify and design new revenue sources curriculum tailored to clients’ needs.
• Develop and manage a sales pipeline to meet revenue targets for new revenue sources bespoke product line.
• Collaborate closely with regional resources (VCA and other functions) to identify and maintain a robust pipeline of the new revenue sources opportunities, assist in performing sales.
• Track and report against monthly, quarterly, and annual scorecard metrics.
• Develop client proposals and execute necessary formalization for seamless delivery.

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or mre years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Bachelor’s degree in Business or Instructional Design, Education or related field
• More than ten years' experience in learning, consulting, sales or business development
• Experience in the payments industry
• Experience in Learning and Development, learning needs analysis, diagnostics, supporting learning and evelopment solutions, and evaluation of learning and development projects
• Proven track record of developing successful training programs
• Proven experience in external consulting, specifically working with clients to understand their unique learning needs, managing their expectations, and developing tailored learning strategies to meet these needs
• Demonstrated ability to drive innovation and change to improve efficiency of learning solutions
• Strong business acumen and experience in building business practices
•  Experience in business development and sales
• Experience managing a budget with revenue and expense forecasting and sales reporting
• Experience working in a matrixed organization where regional success is dependent on ability to work with extended learning teams
• Strong aptitude for working with broad scope of technical, business, and professional subject matter, quick and agile learner
• Strong presentation, communication, both written and verbal, consulting, stakeholder management, relationship management and influencing skills at all levels in an organization
• Strong interpersonal skills with a demonstrated ability to build and maintain client relationships, handle queries, ensure satisfaction, and effectively communicate complex concepts in a persuasive manner
• Demonstrated ability to collaborate with multiple stakeholders including clients, curriculum teams, and account executives, translating client needs into actionable project plans and deliverables in the learning design space to drive business results

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 145,000 to 162,240 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.