Account Executive

Description

Position: Account Executive (Mid-Size Business)

Reports to: Manager of Business Dev.

Location: Foundry

Department: GTM (Go to Market)                  

Status: Exempt

JOB SUMMARY

Divisions Maintenance Group provides maintenance services to multi-site and commercial facilities across the country. We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.” DMG is a Certified Great Place to Work with a strong, inclusive culture, and top-notch benefits.

As an Account Executive (AE) for DMG, you will play a crucial role in driving our business growth by identifying and acquiring new clients within the facility management sector. As an AE, you will be responsible for generating new business opportunities, nurturing client relationships, and ensuring client satisfaction within the facility management space. This role involves a combination of sales prospecting and account management to achieve revenue targets and deliver exceptional service. The position relies heavily on an inside sales motion with an elevated level of customer touches expected. This position manages and operates its own book of business and can build operational support when volume hits numbers which support that investment.

RESPONSIBILITIES:  

• Prospecting and Lead Generation by identifying and researching potential clients and market segments within the facility management industry.
• Develop and maintain a robust sales pipeline of prospective clients.
• Conduct market research to understand client needs and industry trends.
• Build and nurture strong, long-term relationships with existing clients.
• Serve as the primary point of contact for client inquiries and requests.
• Understand clients' facility management needs and tailor solutions to meet their specific requirements.
• Conduct regular check-ins to assess client satisfaction and gather feedback.
• Collaborate with the Manager of Business Development to set and achieve sales targets and revenue goals.
• Prepare and deliver compelling sales presentations and proposals to clients.
• Negotiate contracts and agreements with clients, ensuring compliance with company policies.
• Maintain accurate records of sales activities and client interactions in Sales Force.
• Coordinate with Marketing, Operations, and Customer Service teams to ensure alignment with overall business objectives.
• Provide insights and feedback on market intelligence, competitor activities, and client needs.
• Manage operations amongst your clients until such a time you build an operations team to support your P&L.
• Supervise and lead operational teams responsible for delivering facility management services once P&L supports a team.
• Monitor and ensure the quality and efficiency of service delivery, addressing any issues promptly.
• Collaborate with teams to allocate resources effectively and optimize service delivery.
• Develop and implement process improvements to enhance operational efficiency.
• Prepare and maintain operational budgets, tracking expenses and revenue.
• Provide accurate reporting and performance metrics to senior management.
• Prepare and deliver regular reports and updates to clients on performance and account status.
• Communicate effectively with internal teams to ensure alignment of client needs and operational requirements.
• Address client concerns and resolve issues in a timely and satisfactory manner.
• Heavy outbound cold calling and inside sales motion. Key performance indicators tied to customer contacts and bookings.

QUALIFICATIONS:

• 4-7 years’ proven experience in inside sales, preferably in facility management or related industries.
• Proficiency in using Salesforce and other CRM type software.
• Track record of Sales Excellence through prospecting, influencing, negotiating, and closing new business opportunities with financial acumen with budget management experience.
• Experience and understanding of how to navigate midsize and small customer organizations to gain access to key individuals, management, and purchasing decision makers.
• Excellent oral and written communication skills, multi-task oriented, and extremely strong public speaking skills.
• Strong tactical thinker with proven ability to link strategies and objectives to tactics. Foster change, incorporate innovation, and implement strategies throughout all levels of the organization.
• Strong understanding of facility management services and industry best practices.
• Exceptional client relationship management skills.
• Strong leadership and team management skills.
• Ability to work in an entrepreneurial environment and work as part of a go-to-market team.
• Lives Divisions Basics.

Educational Requirements:

• Bachelor's degree in business, marketing, or a related field; MBA preferred.

Computer skills and knowledge of hardware & software required:

• Working knowledge of all Microsoft Office applications (Word, SharePoint, Teams, PowerPoint, Excel, Outlook). Strong working knowledge of Salesforce.

Certifications & licenses (i.e., CPA, etc.):

• Valid Driver’s License.

Position Demands:

• Limited business travel when required to support accounts and new business growth.

Divisions Maintenance Group is an equal opportunity employer.